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Charles & ColvardReviews 197

2.6

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Charles & Colvard Reviews Summary

Charles & Colvard has a rating of 2.6 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 11th among Diamond sites.

service
20
value
21
returns
13
quality
20

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New York
1 review
0 helpful votes
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Lovely
June 20, 2015

Beautiful stones in a luxurious setting. Customer service on the phone was not very friendly.

Date of experience: June 17, 2015
New Jersey
1 review
0 helpful votes
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Small service problem
June 20, 2015

I called them up and they took care of issue immediately. With great customer service like that, why would you go anywhere else. Thank you...

Date of experience: June 17, 2015
Wisconsin
3 reviews
1 helpful vote
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Extremly happy with this purchase. My 1.5 carat Forever Brilliant stone is absolutely amazing. I had it set into my wedding set, everyone thinks I upgraded to a larger, perfect diamond. This is the best jewelry purchase I have ever made. And I am a jewelry lover!

Date of experience: June 17, 2015
Oregon
1 review
0 helpful votes
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GREAT PRODUCT... GREAT SERVICE
June 20, 2015

I love my Moissanite items. They are beautiful at a fraction of the cost. Bought a pair of earrings as a gift and then a pair for me. The pair I purchased for myself were beautiful, but just didn't fit right on my ears. They took the back no problem.

Date of experience: June 16, 2015
Texas
1 review
0 helpful votes
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Beautiful
June 20, 2015

The stone has a slight yellow tint, but other than that it is beautiful. My fiance loves it and people comment on it where ever we go.

Date of experience: June 16, 2015
Hawaii
3 reviews
0 helpful votes
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Moissanite Order
June 20, 2015

Ordering my item online was as easy as it gets, the information provided was clear and insightful. The order itself was received exactly as described and came pretty quickly, especially since it was coming to Hawaii.

Date of experience: June 16, 2015
Wisconsin
1 review
5 helpful votes
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SOMEWHAT DISSATISFIED
June 19, 2015

I love the brilliance that moissanite gives but the color on the other hand is a totally different story. I have a few pieces and the larger stones have a definite yellow color to them. It makes me sad, but in different light they can look colorless. I decided to keep them since the solitaire I have is butted up to much smaller eternity bands on either side and you don't tell as much. I am very picky on my taste. I would not spend the money on larger stones (above a 1/2 carat). The larger the stone the worse the discoloration is.

Date of experience: June 16, 2015
Nevada
1 review
12 helpful votes
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Perfect
June 19, 2015

Was far better than expected. Have small and long fingers, so not overpowering, but not small to say the least. Getting tons of compliments. Brilliance and fire match and, i will even say, exceed my wedding set. Cannot go wrong with moissanite. A great value. Why spend thousands for diamonds, when moissanite is available.

Date of experience: June 16, 2015
Pennsylvania
1 review
0 helpful votes
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Out Of This World
June 19, 2015

My wife grows more in love with the ring every time she looks at it. We are impressed with the clarity and brilliance of this Moissanite Ring!

Date of experience: June 16, 2015
Colorado
1 review
1 helpful vote
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Review
June 19, 2015

Love shopping on the Moissanite website and tell friends about the product all the time. Thank you for such beautiful rings!

Date of experience: June 16, 2015
Nevada
1 review
0 helpful votes
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I plan on getting my set from here for my big day! Why pay so much for an overrated diamond, when you can have something just as good for a smaller price? Thank you moissanite.com! Loving it!

Date of experience: June 16, 2015
Illinois
1 review
7 helpful votes
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Gift
June 19, 2015

This purchase was intended as a gift and the person receiving it was delighted with it.
In my opinion Moissanite is the best. We purchased the first piece when they were first introduced on tv. The first one that we bought was a stone (about 3/4 ct.) from a shop in the Harwood Heights shopping center (Illinois) area, that was later set on an engagement ring from my husband. I have had it a long time... I am trying to remember. I think it was around 20 or so, years ago.
I now do not buy diamonds. There is no need to.

Date of experience: June 16, 2015
Connecticut
2 reviews
0 helpful votes
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My favorite stone
June 19, 2015

Moissanite will give you the feeling of elegance and a fraction of price compared to diamonds., awesome diamond with unmatched brilliance!

Date of experience: June 16, 2015
Michigan
1 review
0 helpful votes
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I had received an email with a percentage off if I ordered that day so I went ahead and placed the order. The percentage did not come off and I had to contact customer service. They were wonderful and corrected my order with no questions asked.

Date of experience: June 16, 2015
Florida
1 review
4 helpful votes
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Worst Customer Service ever!
June 19, 2015

Two rings were ordered. One for Mother's Day and the other to be used as an engagement ring. I called and emailed customer service (cs) to advise the wrong engagement ring was sent. It took them close to a month to send me the return shipping label. My wedding was at the end of May. So I did not have the correct ring for the wedding! Now the ring has been returned close to a month. CS said the incorrect ring would have to be sent back before the correct ring could be sent. CS still has not sent the correct ring. I'm over it! CS sucks! I'll look elsewhere for a ring. I don't want to do anymore business with MOISSANITE.com!

Date of experience: June 16, 2015
Florida
1 review
8 helpful votes
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I made a few purchases of forever brilliant stones and they are yellowish especially during the day. And at night they have many colors in them. I payed more because you advertising how white is the color in forever brilliant and how it is better looking than a real diamond. Well it is not the case. I bought small and big stones and it is the same problem with the color.

Date of experience: June 16, 2015
Virginia
1 review
0 helpful votes
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Love the fire of these gems! And much more reasonable in price! Amazingly fast professional service! Already looking for my next purchase!

Date of experience: June 16, 2015
Kansas
1 review
0 helpful votes
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Great Products!
June 19, 2015

Love to shop online with Moissinite.com. My earrings came on time and I love them!

Date of experience: June 16, 2015
Oklahoma
1 review
0 helpful votes
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Amazing Customer Service
June 19, 2015

Everyone that I have dealt with has been so amazing! They definitely have a repeat customer for life just based on their amazing customer service, not to mention the awesome savings and beautiful pieces.

Date of experience: June 16, 2015
Washington
1 review
1 helpful vote
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Never ending compliments
June 19, 2015

I wear my earings and rings everyday and can't go anywhere without being complemented. I so enjoy telling everyone about Moissanite.

Date of experience: June 16, 2015