ChargerbackReviews 73
Chargerback Reviews Summary
Chargerback has a rating of 1.8 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chargerback most frequently mention air canada, american airlines and customer service. Chargerback ranks 55th among Billing Software sites.
Like so many others, received numerous emails saying they were trying to track my husband's overcoat (XXL coat left in the overhead compartment of an Air Canada flight). We gave them all the info about the flight, the seat, the compartment and yet, they still have not found the said coat 3 months later. Completely useless service. Don't even try talking to a 'real person' - impossible! The VP of this company (she signs Lisa P., VP Business development - If my company was as useless as hers, I too would not give my last name!) even has the gull to write that they are "a leading provider of lost and found technology" and "Our technology when used as it is intended brings efficiency, consistency and accountability to the lost and found process from start to finish." Bull$#*! judging by the overwhelming number of unsatisfied customers writing reviews. The odds - at the time of this writing - is that they'll find your stuff only 25% of the time (8 positive reviews on a total of 32). Like someone else wrote, it is "insulting"...
My daughter lost her IPad on a flight from Toronto to London. I really had given up hope that I would ever have it again. To my total surprise, three weeks after it was lost, we got an email from chargerback saying that the ipad had been found and that we could have it shipped to us. We paid the very reasonable fee and in less than 24 hours, the iPad arrived! Thanks Air Canada and Chargerback! My daughter is so happy!
I was forced to use Chargerback to try to recover a lost bag on Amtrak Oct. 26. Chargerback informed me that they found my bag on Oct. 30 and I followed the link to pay the USPS shipping fee. Using the tracking # USPS, my item was waiting delivery to a shipping center Nov. 7. I contacted Amtrak Dec. 27 ( since you can't contact Chargerback)to be told the item was still categorized as still lost. Yesterday (Dec. 4), I got an email from Chargerback that appears to be a refund for the shipping fee. The refund has not been deposited and there has been no apology for the error. Chargerback is terrible!
I left a paperback book in a seat pocket during a recent United airlines flight. I reported it with the exact location within 30 minutes of getting off the plane. I got a series of emails from chargerback detailing how they were searching for my lost item, knew how important it was to me, etc. Now this was not an important or expensive item, but I found it infuriating to get emails which were so clearly LIES! Left me feeling very negative about both United & chargerback.
This company has never been able to "find" a simple item like a debit card or headphones from airlines on over five times I've used them
When I left my iPad on the plane, I thought I would never get it back. It was a bit of a bummer. Lo and behold, after almost 60 days, I got a notification that my iPad was found (it connected to the internet, which alerted my phone). Within 10 minutes, I got a notification from Chargeback that my item was located. I paid $23 to get it shipped back. Worth every penny! It is scheduled to arrive in two days.
I am very pleased with chargerback's service. I thought I would never get my lost item (ring) after losing it in the Newark airport (United Airlines Terminal) and it had so much emotional value to me. But when I was notified that my item was found, I was so excited and relieved. It was worth paying the shipping because in just 2 days I recieved my item and I couldn't believe it was actually found when I officially had it in my hands.The process was very easy with just having to file a lost report with detailed description of the item online and then getting updated on the status of the report via texts or emails. I am very thankful for Chargerback working hard to find my item.
Left several items on a Royal Caribbean ship, The customer service guys could not have been more helpful. Alongside equally helpful guys from Royal Caribbean and their port agents got all my items returned to me
My son lost his was wallet at kings island. We were afraid it wouldn't be found. After putting in the lost claims I got an email saying it had been found. Paid the 13.00 to have it shipped back. After seeing all the negative reviews I was getting nervous. His wallet just arrived and everything was still in it even his money. The shipping only took 3 days. Thank you to whoever turned the wallet in and thank you for the quick return service
I give them a zero also. After several phone calls to the hotel and pretty much got told my item was there but had to use Chargerback. Oh my, what a terrible experience and never did get my item.
It never even listed my hotel on their website. However, it said something about Cedar Points affiliates, so that's the one I chose. My item, was my grandsons baseball cap from South Carolina, didn't cost a lot. Principle is that service sucks!
This website is only a portal that puts a barrier between the customer and vendor and causes unneeded difficulties. My story: Hilton verified they had my item. Told me to put it in CB. I did. Site kept saying item wasnt found even though Hilton said they entered it as found and waiting payment (we confirmed we were talking about same lost item ID) 8 days later and multiple calls someone at Hilton got it to change to found. CB website then said it would send me an email telling me how to pay and have my item returned (why not just have a payment portal on your website?). CB NEVER sent me an email asking for payment (its been 2 days) even though when I went on their site it said it was going to (I checked my spam). Either Hilton doesnt know how to use this or the site is poorly done. Either way Hilton needs to make a change.
I know exactly where and when I lost my item and NOTHING! HILTON, stop using this company. It's a joke. The referred me to this site and so far I have no response. Had I just been able to speak to some6at the hotel, I'd probably have my item back. You suck!
On April 25th my husband and I went to Dallas. He left his iPad inside the pocket in front of him where magazines go. As soon as we realized, we contacted the airline they said no problem it will be sent back to you. We put in a claim and now this company is saying they can't find it. Really? There is no phone number to talk to this people, no one knows, you call American Airlines they give you a number no one answers... this is a scam and our iPad is still missing. I gave it to my husband in December!
Terrible company with terrible customer service. Have tried numerous times to pay to have my found item returned to be, as Chargerback boasts they can do so simply, but am continually met with an error message that my item cannot be shipped to that address NO MATTER WHAT THE ADDRESS. I have tried the same address on different browsers, I have tried changing the address - still the same error. My attempts to contact Chargerback have been met with silence. I have called and left messages also with no reply. I cannot believe a company would act this way. I've told AirCanada, who recovered my item, that partnering with Chargerback has been a terrible idea and is only tarnishing their name. If anyone from Chargerback feels like doing their job I would REALLY appreciate someone helping to arrange the return of my item.
Your lost Report ID: *******
Your software is a joke. You say on your website you work hard to ensure your customers have a great experience and the exact opposite occured.
The hotel relied on you to handle the process and you guys told me to contact the hotel.
The fact that I couldn't control how it was shipped back to me was infuriating and even more so when it showed up 14 days later in a flimsy paper envelope.
You should not be in business. Your concept doesn't work how you have implemented it.
I don't think this company even contacts the cruiseline. No luck here. I told them exactly where and what items I had left in a specific stateroom on a Royal Caribbean ship. I'm confident the attendant found them but no word from anybody about them.
We are sorry you experienced frustration with the return of your item. We do in fact contact all of our partners when their guests experience frustration as it is in our best interest to do so. Chargerback is simply a software provider, so unfortunately we do not have any involvement physically with lost items.
Just wanted to write a review for those that might be worried by all negative reviews (as was I): my experience is the exact opposite. Lost my tablet on the plane on a business trip, 2 days later received an email by chargerback that it was found, another 3 days later I had my tablet back (overseas!). Charges were very low too in my opinion, 32$ for international shipping US to Netherlands, no other fees!
I left my wallet on a United Express Flight that landed in Denver and then flew to Casper WY. Realized the problem at the parking lot and flight was already gone. Called United and talked to a sympathetic, but useless person. Filed the claim with United/Chargerback on Friday morning. Friday afternoon got a call from baggage handler in Casper who found the wallet. We worked out a plan for him to personally send it to me. I updated the claim with his phone # name and location. On SUNDAY i received a text from Chargerback stating they were diligently working on my claim and had not found the wallet to date. I gave them the exact location and all details 2 days prior! I received my wallet thanks to a conscientious baggage handler. NO THANKS to Chargerback they are a waste of time!
We are sorry for the inconvenience you experienced. As Chargerback is a software provider used by United, we do not physically handle lost items and have no involvement in the return process. United uses automated messaging to keep their passengers informed of their search, and in your case the records were not yet updated by them which is why you received the message they had not found your item. Please keep in mind the airlines literally deal with thousands of items each day, so sometimes it is impossible to keep all records updated in a timely manner.
I called the hotel directly well over a week ago and talked to someone who confirmed they had my item... even gave me the item # for cross reference but said I needed to go to Chargerback in order to get it shipped back to me. Did as I was asked, entered the item # in the comments and voila... nothing. Absolutely zero response for over a week.
I'm only thankful I'm returning to the same hotel in a week or so, so I can manually retrieve my item. Hotels and airlines; do NOT use this service. It's utter crap. Consumers, stay clear... they are not responsive and apparently couldn't find their asses with both hands.
We are sorry for the frustration you experienced getting your item returned. Unfortunately, like any software provider, Chargerback is only as good as the people that use the software, In your case, the hotel employee was obviously not trained adequately as you never should have been referred to our site to make payment. This is something that should have been done by the hotel via an email notification that contains payment instruction. If you let me know the name of the hotel, I will certainly reach out to ensure their staff are all trained properly.
Left my wallet on my seat while disembarking Air Canada flight in San Jose, Costa Rica to join organized tour. Gave chargerback flight and seat number and complete description of wallet and items. Received periodic emails from chargerback saying they haven't found item yet. Twelve days later, while checking in at San Jose Air Canada flight home I asked about my wallet. They asked me to describe contents and they handed me my intact wallet 30 minutes later at the gate. They said they had not been contacted by charger back. Oh, received another email from charger back just now saying they're still looking! That's 33 days after making my report. Useless!
From the business
Chargerback is the leading provider of lost and found solutions. We are dedicated to providing a robust, state-of-the-art PCI compliant technology solution to assist airlines, hotels and resorts of all sizes, casinos, rental car companies, cruise lines, amusement parks, ski resorts and public spaces, with providing exceptional customer service in the area of lost and found. Chargerback’s cloud based solution, which includes a database, guest facing notifications, a PCI compliant payment module and integrated shipping options, are designed to eliminate inefficiencies associated with this cumbersome and frustrating process. Chargerback is a software provide, and as such we do not physically handle any lost items. All items are processed and shipped from the entity where the item was left. If there is ever an issue with the return of an item, the entity with whom the item was left should be contacted directly as we have no involvement in the physical return process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry you experienced frustration with the return of your iPad. As Chargerback is simply a software provider, we do not have any involvement physically with lost items, and are powerless in this area. I know it has been a while since you posted this, but if you provide me with the name of the hotel where you stayed, we can contact them to ensure they are trained properly. You can send direct to me at lisa@chargerback.com.