I give them a zero also. After several phone calls to the hotel and pretty much got told my item was there but had to use Chargerback. Oh my, what a terrible experience and never did get my item.
It never even listed my hotel on their website. However, it said something about Cedar Points affiliates, so that's the one I chose. My item, was my grandsons baseball cap from South Carolina, didn't cost a lot. Principle is that service sucks!