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I'm having a nightmare of an experience.I received an email with the message "We will follow up with a final tracking email as soon as your items ship" 10 days already. I have not received further information on my lost item, tracking number or status and no one provides information ont he status of the this shipment. I have paid 257 dollars for this shipment. In the meantime I'm stuck abroad, outside of the country waiting for my item since It is my purse with my IDs. I have talked to *******@chargerback. Many times already and they do not seem to help. They just say they will forward my claim to the partner. That has happened already 4 times. I still have not information. Chargerback sure has more information on the Items but they just don't release it or give you any contact information for the airlines so the customer is totally blindsided and abused. The way their business works does not treat customers with respect
Tip for consumers:
Please avoid using this service by all means
* Chargerback attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hi Soledad, we are very sorry to hear of your experience. We do kindly ask that you please understand Chargerback's role in this process.
We are a lost and found software supplier. While our software takes lost item reports, sends notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their status. Those duties belong to our great partners. There may be a variety of reasons for a delay in shipment but without further information, we are not able to venture a guess. If you would like, you may email our support team at support@chargerback.com or you may call our support hotline at 800-515-4860 and we will do our best to escalate the matter with our partner on your behalf. I hope this further information will have you to reconsider your negative review.