I left a paperback book in a seat pocket during a recent United airlines flight. I reported it with the exact location within 30 minutes of getting off the plane. I got a series of emails from chargerback detailing how they were searching for my lost item, knew how important it was to me, etc. Now this was not an important or expensive item, but I found it infuriating to get emails which were so clearly LIES! Left me feeling very negative about both United & chargerback.