I joined a Connecting Threads Block of the Month subscription because I'm totally new to quilting and it advertised a Facebook group for support. I tried the main FB group - no response. I tried FB messenger- got bot response with phone number. I called phone number & person couldn't help me. I asked what else I could do. She suggested an email. I got the following response:
Thank you for contacting us.
I have looped in our Department heads for review. I am sure it was on their list to accomplish.
Thank you kindly,
Kara
Superior Threads – *******777
Connecting Threads – *******454
Knit Picks – *******323
WeCrochet – *******727
Crafts Group, LLC. - *******900
Same number I had called. Clearly only into sales and uninterested in customer support.

I left a paperback book in a seat pocket during a recent United airlines flight. I reported it with the exact location within 30 minutes of getting off the plane. I got a series of emails from chargerback detailing how they were searching for my lost item, knew how important it was to me, etc. Now this was not an important or expensive item, but I found it infuriating to get emails which were so clearly LIES! Left me feeling very negative about both United & chargerback.