Chargerback
Questions & Answers

HI Julio, thank you for your question. We do kindly ask that you understand our role in this process. Chargerback is a lost-and-found software that is used in the hospitality, travel, and entertainment industries. While our software takes lost item reports, sends notifications and will accept payment for the shipment of found items, our staff is not on site, we do not ever physically handle the items nor do we have a say in their status. Those duties belong to our great partners such as Celebrity Cruises. Due to this we cannot give an exact answer. We do see you have been sent notifications that they are still searching for your left behind item and in the event it is found you will receive a notification with return options.