Chargerback Questions & Answers

Here’s what consumers have asked with answers from Chargerback staff and previous consumers.

4 questions answered

25% answered in 1 day

Question:

Left airpods on a celebrity ship in aug 23, just notified by chargerback that they've been located. chargerback want $135 to ship them back to me😳 Left airpods on a celebrity ship in aug 23, just notified by chargerback that they've been located. chargerback want $135 to ship them back to me😳

Answer:

Hello Nick, we are happy hear that our partner, Celebrity Cruises was able to locate your Airpods. We do not have much say in regard to the price of certain shipments. If this is an international shipment, those, regardless of the size of the package has been known to be very expensive. If you would like to reach out to our support team at support@chargerback.com, they can take a closer look at your report.

By Dallas C., PR/Marketing Manager on 2/8/24

Question:

Hi, i would like to know how can i ship an item to puerto rico. i have the lost id #, but when i'm filling the address form it says pls verify addres. Hi, i would like to know how can i ship an item to puerto rico. i have the lost id #, but when i'm filling the address form it says pls verify addres.

Answer:

Hi Julio, please reach out to our support staff at support@chargerback.com and they will be able to assist you.

By Dallas C., PR/Marketing Manager over a year old

Question:

Embassy suites has found my lost item. i m trying to pay you but cant get you to accept 3 different master cards. w hat do i need to do? please me. Embassy suites has found my lost item. i m trying to pay you but cant get you to accept 3 different master cards. w hat do i need to do? please me.

Answer:

Hi Ernest, sorry to hear of your troubles. Please email our support staff at support@chargerback.com and they will be able to assist you.

By Dallas C., PR/Marketing Manager over a year old

Question:

When will i receive my cell phone? i was sent an email telling me it was found & i was told to pay $25 to have it sent. when will i get it ? When will i receive my cell phone? i was sent an email telling me it was found & i was told to pay $25 to have it sent. when will i get it ?

Answer:

Check your trash or spam email folders. I found the email with shipping info in the trash folder

By Andrew K. over a year old

Question:

How is it i am being charged us$96.22 to get a small package sent to australia???

Question:

Is this the site for retrieving items left in my room at shadow ridge, palm desert?

Question:

Yes...why couldn't i just go back to air canada minutes after i realized i left something on the plane. would have saved everybody a lot of trouble.

Question:

When chargerback says they will notify you at 2, 5, 15, and 30 days of searching, do they mean calendar days or business days?

Question:

When chargerback says you will be notified at 2, 5, and 15 days of searching, are those calendar days or business days?

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Chargerback Questions & Answers

Left airpods on a celebrity ship in aug 23, just notified by chargerback that they've been located. chargerback want $135 to ship them back to me😳 Left airpods on a celebrity ship in aug 23, just notified by chargerback that they've been located. chargerback want $135 to ship them back to me😳

Embassy suites has found my lost item. i m trying to pay you but cant get you to accept 3 different master cards. w hat do i need to do? please me. Embassy suites has found my lost item. i m trying to pay you but cant get you to accept 3 different master cards. w hat do i need to do? please me.

When will i receive my cell phone? i was sent an email telling me it was found & i was told to pay $25 to have it sent. when will i get it ? When will i receive my cell phone? i was sent an email telling me it was found & i was told to pay $25 to have it sent. when will i get it ?

How is it i am being charged us$96.22 to get a small package sent to australia???

Is this the site for retrieving items left in my room at shadow ridge, palm desert?

Where do items go that are not claimed? i'm hoping to find my missing jacket there...

Yes...why couldn't i just go back to air canada minutes after i realized i left something on the plane. would have saved everybody a lot of trouble.

When chargerback says they will notify you at 2, 5, 15, and 30 days of searching, do they mean calendar days or business days?

When chargerback says you will be notified at 2, 5, and 15 days of searching, are those calendar days or business days?

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