Changelly

After completing my trade, I got an email asking for feedback - love that they check in with their users! Heard too many Reddit horror stories about folks getting KYC'd and ghosted by support for weeks so I held my breath tbh! But nah, mine was done before I even finished my coffee!

I needed to move some funds from Binance to my personal wallet, but the fees were high with their native platform. Here, the exchange rate was chill, I was able to get my coins where I needed them quickly.

Had to KYC cause I tried buying a bigger amount. Took like 10 min. Not ideal, but it didn't feel like selling my soul, so there's that.

I was running airdrop tests with three wallets and needed quick flip between MATIC and stablecoins - didn't expect the UI to actually keep up without crashing

Just slid some ETH for USDT, smooth as butter. Took a minute to load, but no biggie. Fees could be lower tho, but I ain't complaining

Hit a flash dip and needed to flip some BNB fast - app opened in a blink, rates were even better than what I saw on desktop

*1/5 Stars - Beware of Changelly: A Nightmare Experience* I'm writing this review as a warning to others: stay away from Changelly. I recently had a horrific experience with them, losing a substantial amount of money - $100,000 - when attempting to exchange USDT for BTC through the Exodus app. The process seemed straightforward, but what followed was a nightmare. After initiating the transaction, I was left in limbo with no clear updates on the status of my funds. When I tried to reach out to their support team, I was met with generic responses that failed to address my concerns. To my horror, I discovered that my funds had vanished, and Changelly's lack of transparency and accountability made it impossible for me to track or recover my money. The whole experience has left me feeling frustrated, disappointed, and betrayed. Given the severity of their failure to deliver on their promises and the significant financial loss I incurred, I would strongly advise against using Changelly for any transactions. Until they revamp their security measures, improve transparency, and demonstrate a commitment to customer support, I wouldn't trust them with my hard-earned money. *Red flags:* - Lack of transparency in transaction processing
- Unresponsive and unhelpful customer support
- Significant delays and unexplained loss of funds *Advice:* - Be cautious when using Changelly, and consider alternative platforms for cryptocurrency transactions.
- Double-check reviews, ratings, and user experiences before trusting any platform with your funds.
- Exodus app users, be aware of potential integration risks. I hope my experience serves as a warning to others, and I urge Changelly to take immediate action to rectify their issues and regain user trust.

Changelly has been holding approximately $500,000 of my funds for over 10 months despite successfully completing their KYC process. They've ignored my repeated emails and messages, instead making absurd and irrelevant demands that have nothing to do with the transaction or proving ownership. I've even offered to sign using the wallet that initiated the exchange to prove I am the rightful owner, but they continue to stonewall me. Their refusal to resolve this issue or even communicate properly is unacceptable. I strongly urge everyone to avoid their platform.

Update: Changelly released my funds after 3 months. Once I saw through their smokescreen and called their bluff it went quickly. Changelly makes money by charging swap fees, they outsource these transactions to the cheapest bidder, even shady ones. In cases where such transactions „get stuck" they play the KYC/ALM card to stall for time. That's it, they don't even run a ALM unit it's all fake. ***
As reported by many other customers. Changelly lets you walk into a trap. They ask for KYC after (!) the transaction is performed and been put on hold. But it does not stop there, after that you find yourself in a spider web of AML questions where you have to prove the source of your funds plus other unrelated transactions from your wallet that happen to be visible on the blockchain. After you provide all this information that goes way into privacy territory you will keep getting "please wait" responses if at all. I initiated legal action as this seems according to many other victims to be the only way to get the funds released.

I made a swap on Changelly for 1.******* BTC on 26th July, but it got flagged for AML compliance. They asked me to complete selfie KYC via Sumsub on 18th August, which I submitted. A few weeks later, on 15th September, they requested proof of funds, and I provided it right away.

Since then, it's been a total headache. I've sent over 20 follow-up emails (every 3-4 days), but all I get are generic responses with no real progress or updates.

It's now 23rd November, and I'm still in the dark about my funds or the status of the swap.

Be cautious with this provider! I initially exchanged a smaller amount for testing, which went smoothly and quickly. However, when I tried to exchange a larger sum, it was held with a "suspicious" notification. The coins I sent both times were from the same address and are 100% clean. I then completed a verification with my ID, yet they keep asking for more information, which I am trying to provide, but the money is still not being released. The support team also won't tell me when it will be released.

https://changelly.com Scammers
I have provided all the evidence. I also agree to any KYC/AML and other information. This is just the ceiling of bullying. Changely, what right do you have to dispose of my money? I am already fulfilling all your conditions worse than in the credit department, and you continue to mock me with a smile. Users, if you are reading this, do not even think about coming close to this service or get ready for hardcore sadomaso and loss of money.

I officially declare that the changelly service does not conduct any investigations, communicates according to templates, collects data, and then changes operators and starts everything in a circle. THESE ARE SCAMMERS.

OrderID: cgral4cner33adt6
I can also provide any other information confirming the honesty of the review.

I'm a newbie in crypto and been using Changelly for not so long, but really enjoy the simplicity. The platform is really nice and functional.
Yet, yesterday I had a small problem and, as a result, a conversation with the Support. They were friendly and really helpful: it took less than half an hour to solve my issue.
Thanks dear team. I'll recommend it.

I attempted to swap 1 BTC to XRP. After 24 hours and 27 bitcoin confirmations, the swap still had not been done. Another day later, and I still have neither my BTC or XRP. I was told this would be dealt with the same day. Considering legal action against this bad practice company.

That platform hold my money money then month and always reply that my case under review and reject to return my money. Don't recommend. Unprofessional company! UPDATE: They stop responding by emails. Just decide to still my money. Do not trust that chinese company.

Today I found out that this exchange works perfectly well and fast. I exchanged some XMR to USDTBSC: it was a really quick process without any delays or issues. Also liked the transaction fee: only 5.25 USDTBSC. Yes, it's rather small comparing to my previous exchange. So I rate it 5/5.

While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!

Thing I can praise is the amazing quickness with which transactions are completed, I've made a few and they've all turned out perfectly, yes, you have to pay for them in terms of costs, but they are well worth it in my opinion!