My coins have been stuck in the exchange for almost 3 months. I have been constantly emailing them and I chatted with them through live chat and they tell me they cannot give me a timeline in which I will get my coins back?
How is that possible... they told me 20+ days and I will get them back. Now what to do I cannot sleep... they are not help at all
Peter, one of the support staff, helped me report a problem of transaction issue with my wallet. He asked for refund or the value of the coin I wanted to exchange with the current price. I asked for the refund and reported the issue with the team. I will continue to use this website, I feel it is trustworthy to use. If it ask for KYC, then it should to prevent any fraud or financial crimes. I feel safe that I am using this website. Those who give bad reviews, are sure ignorant, or made an error with their transaction.
Thanks for the detailed review, Jon! All of us are truly devoted to our work and do all in our power to provide the most convenient and fast service to our customers. Please don't hesitate to contact us in case of any complications!
I do not like it when various sites and applications overload the user interface, making it less understandable. Here, on the contrary, everything is quite minimalistic, and there is nothing extra. It is very convenient and pleasant to use the mobile application and the web version.
Thank you for your encouraging words! Keep using Changelly and don't hesitate to recommend us to your friends!
I value privacy, so changelly turned out to be exchanges just right for me. I have heard a lot about KYC, but my amounts are not large enough to attract attention, and I do not do swaps very often, so I do not bother with this.
Being able to do fast anonymous swaps is what I need. Thanks for this
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@changelly.com!
It's good to have a reliable place where you can exchange your BTC for many different currencies. For example, I recently swapped BTC to DAI at a good rate.
A couple of times I contacted technical support, and I can say that the guys are pretty good at what they do. So I can recommend this exchange for use, especially if you need a place where there are many coins to exchange.
We're happy to hear that you like our service. Keep using Changelly!
I was very pleased with the speed of the support service. As soon as I realized that something was wrong with the transaction, I immediately wrote to the support. I didn't have to wait long for an answer, and one of the employees took control of the situation. Soon all my LTCs were in my wallet.
We appreciate your feedback! Keep using Changelly and enjoy fast and easy swaps!
I want to thank and appreciate the Exchange Support team
When the transaction was unsuccessful. I was concerned. And I sent a message to the online support.
In complete disbelief, the support team manually transacted my menu and I am very happy that I have done my transaction through Chanelay's site.
Thanks a lot for your review, Arash! Keep using Changelly and always remember that we take care of your transactions on 24/7 mode!
Talking about Changelly, it's a sheer scam for those who get captivated to the royal ilusionary earnings upon swaping your precious money.
Below are my personal experience that I have shared in conclusion to my dealings with Changelly.
Changelly does have a note about KYC in their Terms of service, however there is nothing to indicate that they will take your money and refuse to give it back. A more honest company would require KYC before taking customer funds, and refuse to transact if they found something suspicious.
In the emails, changelly does a lot of virtue-signalling about trying to prevent crime, however in our interactions, there is only one party that is attempting to confiscate and steal money, and that party is not me.
You can read the whole story@ http://www.changellyreview.com/
Hello, Nick! Please take into account that we warn our customers about upcoming KYC procedure in advance and also about the fact that the transaction might be delayed due to KYC check. Once users check the box, they must be ready to provide the required information. If not ready, they can refuse from performing a transaction.
Nevertheless, to better understand the whole situation and assist you with KYC check, we need your transaction ID. Please provide it to us so we could attend to the matter and clarify details.
The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction. Thank you for providing a great service.
Thank you for your feedback! Keep using Changelly :)
The support team is the BEST.
I was wrong in change BCT to USDT.
I send my BTC address for receive. I confused...
I didn't know what I should to do...
Because the transaction was completed and the BTC was subtract in my wallet.
With the best wishes for Changelly.com and their all team Specially Support Team.
Thank you for your sincere sweet feedback! It's a pleasure to serve you and support in case of any complications!
I was nicely surprised when I saw how fast this exchange makes swaps. It is a really quick exchange because the swaps lasted 15-20 minutes, so I can recommend it to everyone who values their time.
We are pleased that you enjoyed our service. Your support and voice are very important to us! If there is anything we can do for you, just let us know at support@changelly.com!
My transaction was put on hold, however after a quick interaction with their online chat service on their website, it was quickly resolved. Thanks for the support.
Thanks a lot, Eiso! We do our best in order to speed up the whole process of the verification and to minimize inconveniences. Stay in touch!
I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.
I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.
I bought a cryptocurrency in this crypto exchanger and it didn't send me a message, scammers. Awful interface, terrible technical support, I do not advise you to exchange cryptocurrency here.
Hello, Artem! We are still disappointed if a Changelly consumer has a negative experience. We apologise for any inconveniences you might have experienced. These situations are taken very seriously by us, and we'd like to investigate the condition. Please email us at support@changelly.com if you have any questions; we'd like to look into the situation. For us, the protection of our clients' investments is paramount
Horror! My broadcast came in 35 minutes. I'll give you 1 star! I recently changed bitcoin to ether and my transaction was processed for 35 minutes. This is very much and unpleasant for me!
Hello! Usually our transactions proceed in 5-30 minutes, but sometimes sadly it can be slightly increased. Sorry
Excellent cryptocurrency exchange. My three ETH to XMR swaps went surprisingly well and fast. Commissions were hitting low.
A good reason to come back here again.
Thank you for providing such valuable feedback. Keep using Changelly!
I really love this so much all I know about blockchain it was only nice wallet thanks for checking on blockchain
I forgot to insert the destination tag for my transaction and the support manager Olivia promptly sorted the problem out. Well done, Changelly! I Thanks!
Thanks for sharing your experience, Sofy! Please don't hesitate to contact us anytime in case of any complications. We'd be happy to help!
Steal my money! Let people know the truth!
Max repost info about this scammer.
Until you will not unblock OUR funds we will continue to tell the truth
Hello, Victor!
We apologise for any inconveniences we may have caused you. Such situations are taken very seriously by us, and we'd like to look into your situation. Please email us at support@changelly.com, as we'd like to look into the situation.
Thank you!
I recommend this exchange. There is a wide variety of coins here, for many of them, you can fix the exchange rate, and at the same time, the speed of transactions is extremely pleasing.
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@changelly.com!
Overview
Changelly has a rating of 3.8 stars from 130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Changelly most frequently mention support team, customer service and exchange rate. Changelly ranks 8th among Currency Trading sites.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and that’s it, full stop.
Changelly 24/7 support team works around-the-clock to smooth your purchase or exchange experience. We highly encourage you to contact our team directly via support@changelly.com if you have any questions
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Raj! We would like to hear more about your experience. It really does seem uncommon. Have you contacted our support team? Please do so via live chat feature on our website. And we would gladly help you!