Changelly Questions & Answers

Hello there, Darren, and sorry for the late reply! If you sent us funds that have not been automatically exchanged for some reason, please reach out to us with your Changelly Transaction ID at support@changelly.com or via the Support button on our main page. The team is available 24/7 and will be happy to help with your situation. Thank you!

Hello, Darren! We're not a wallet ourselves, so you can't use us for storage, but if you don't have a cryptocurrency address yet, here are some of our partners' wallets you can use to generate one: https://freewallet.org/ https://coinomi.com/ https://www.exodus.io/ https://www.ledger.com/ Alternatively, you can also try out Changelly PRO at https://pro.changelly.com/ - a trading platform that allows you to store a multi-currency portfolio safely. As soon as you generate the address in the wallet of your choice, please feel free to use it on Changelly as the "Destination address" when you buy or exchange crypto here.

Hi there! We didn't fully understand your question, so please let us know where you found that abbreviation. Depending on the context, we may figure it our together. :)

Hello, Bernadette! Changelly does not have a phone line, and we never have. If you have any questions, please don't hesitate to contact us at support@changelly.com or via the Support button on our main page. The support team is available 24/7 and will be happy to help you anytime! Looking forward!

Hello there! This looks like a BTC address you sent us, but it's not one of our own. Please explain your situation to us so we can understand and assist you accordingly. Looking forward!