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Changelly

How would you rate Changelly?
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Singapore
1 review
4 helpful votes
Follow Jeff T.
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I can agree with the previous reviewer Samuel that the high rated reviews must be fake due to the widespread red flags posted on social media platforms about them selectively scamming their users for larger amounts.

***I urge everybody to do their own research on this company before using them***
(check reddit.com and search for ‘changelly scam').

I only wish I had looked before using them. They *DO* selectively scam their clients and there are so many references online to show that I am most certainly not the only one. I am one of countless victims.

Their ‘How it Works' suggest that their service is so quick, easy and instant yet it is all designed to get you to trust them with smaller amounts so that you will then use them for larger amounts and this is when you *WILL* essentially be ransomed via the small print they will quote which is hidden away in their terms and conditions.

Suddenly, and without warning they will prove to you that their advertising about being a ‘non-custodial exchange' is false as they will seize your coins and then demand personal information despite saying that they will not be held responsible for the safe keeping of your information in their terms and conditions. They basically make it impossible for you to trust them with your information which would leave yourself exposed to possible identity fraud and who knows what else. And they know that. And then they use that fear as an excuse to steal your money.

If you see this service via a wallet provider you will see that there is no mention of them granting themselves the right to potentially seize your coins whenever they choose. This ‘smooth' on-boarding tactic is a trap. DO NOT fall for it.

No doubt they will respond here with some semi-professional sounding response making it sound like they are here to help and are only following their terms and conditions and AML/KYC. So ask yourself - why would any reputable company hide this away in their terms and conditions instead of requesting documents before they take your money if they deem suspicious? The asnwer is - they just want your money and have no desire to be transparent with their users.

Do the search I listed above to see for yourself the countless victims and the audacious way they try to take the moral high ground on theft of your personal information or your money.

The bottom line is – your identity or your money. They take one or the other.

Date of experience: September 14, 2020
Alex C. Changelly Rep
over a year old

Hello! Thank you for providing you transaction ID. We've looked into your matter and we are sorry for the distress caused. However, Changelly has right to apply KYC checks if a transaction triggers our risk scoring system.
Our service abides by the law; therefore we do our best to ensure that no illegal funds go through our platform to mitigate risks of money laundering. Thereby, we use the AML/KYC procedure to protect customers, and it is only applied to transactions flagged by our risk scoring system. This procedure allows us to confirm that you are a law-abiding individual or corporation.
Unfortunately, we haven't received any necessary docs for verification procedure from you so far. Please kindly provide this data to our security team so we could finish the verification process. We won't be able to assist you until you provide the docs needed.

Belgium
1 review
0 helpful votes
Follow Gino F.
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BSV upgrade
August 4, 2019

De BSV upgrade duurde vrij lang waardoor ik steeds ongeduldiger werd. Nadat BSV terug in werking was, werd ik door het Changelly team snel geholpen, en ging de transactie zeer vlot. Gedurende de ganse wachttijd van een 2 tal weken kreeg ik veel uitleg om mij gerust te stellen dat ik mijn geld zeker niet kwijt zou zijn. Met de chat dienst steeds direct antwoord. Super service!

Date of experience: August 3, 2019
Alex C. Changelly Rep
over a year old

Thanks a lot for your review! Stay with Changelly and enjoy your swaps on supersonic mode!

Italy
1 review
0 helpful votes
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Ho avuto un problema con la mia operazione di scambio di cryptovalute... per mia distrazione ho dimenticato di aggiungere il "Memo.id" al momento della transazione che ovviamente non e' andata a buon fine.
Ho contattato il "Support Team" di Changelly per mail, che con gentilezza e professionalità ha risolto il mio problema in pochissimo tempo.
Semplicemente affidabili, professionali e molto competenti.
Meritano 5 stelle su 5!
Grazie ancora!

Date of experience: May 23, 2020
MD
1 review
1 helpful vote
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Для пробы решил обменять не сразу 5 ETH, а только 0.2 ETH прошло более суток, а я так и не увидел ничего

Date of experience: April 21, 2021
Alex C. Changelly Rep
over a year old

Мы по-прежнему огорчены, если у потребителя Changelly будет плохой опыт. Приносим извинения за возможные неудобства. Мы очень серьезно относимся к этим ситуациям, и мы хотели бы исследовать их состояние. Если у вас есть вопросы, напишите нам по адресу support@changelly.com; мы хотели бы разобраться в ситуации. Для нас защита инвестиций наших клиентов имеет первостепенное значение.
(Переведено с помощью Google Translate)

France
1 review
2 helpful votes
Follow Etzki P.
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Fast, clean, easy. When you're dealing with volumes like this, you need a platform that can keep up, and this one did. The email popped up asking for a review, and honestly, everything's on point. But hey, the UX could use a little polish for us big fish. I get that it's all about fast exchanges, but when you're handling massive trades, you want it to feel a bit more... sleek. Still, low fees, great rates and quick exchanges every time

Date of experience: April 25, 2025
Alex C. Changelly Rep
6 days ago

Hi there, and thanks for the fair and overall positive review! We've forwarded all your concerns to our upper management and will make sure to keep improving and providing quality services for as long as we're out there.

Should you ever come across any difficulties or have any questions, don't hesitate to reach out to our 24/7 Sspport team via their support@changelly. Com email address or the live chat on the main page.

We wish you a great day and only the best of swaps ahead!

Liechtenstein
1 review
1 helpful vote
Follow Jeffrey G.
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Just got a review request after my exchange
April 26, 2025

Really appreciate that they follow up to make sure everything went well! Had a big swap today. It's always a gamble, but this exchanger delivered. The support team was super helpful and the rates were better than I expected. Would be awesome to see more payment options available. Overall, it's my go-to for large swaps.

Date of experience: April 16, 2025
Alex C. Changelly Rep
3 days ago

Hi there, Jeffrey! Thank you for such valuable feedback. We're happy to have made your crypto days easier. Enjoy your stay with Changelly and the best of swaps to you ahead. Cheers!

AE
1 review
0 helpful votes
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I've got my eyes on this one now
April 28, 2025

I was dealing with a whole lot of stress in the crypto market lately, but when I made an exchange here, it was like a weight lifted off my shoulders. Painless quick no issues at all. Honestly I was expecting some sort of catch but it didn't happen. The rates were as advertised and everything was fast.

Date of experience: April 29, 2025
Alex C. Changelly Rep
2 days ago

Hi, James, and thank you! We always strive to find the best rates across the globe, and we're very pleased to receive 5-star reviews. ⭐

Costa Rica
1 review
1 helpful vote
Follow Classie C.
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I didn't love the waiting time for verification, but once I was in, everything felt fluid, like no friction at all. And the part that I got that post-transaction feedback email... I respect that they wanna make sure things work right

Date of experience: April 26, 2025
Alex C. Changelly Rep
3 days ago

Hi there, Classie, and thanks for the 5-star review!
We're always trying to improve our services and appreciate you sharing your thoughts with us, it means a lot.

Enjoy your time with Changelly and have a great day ahead!

Overview

Changelly has a rating of 3.8 stars from 130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Changelly most frequently mention support team, customer service and exchange rate. Changelly ranks 8th among Currency Trading sites.

service
53
value
48
shipping
23
returns
24
quality
45
This company responds to reviews on average within 8 days