• Changelly

Changelly

Overview

Changelly has a rating of 2.89 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Changelly ranks 111th among Currency Trading sites.

  • Service
    39
  • Value
    37
  • Quality
    37

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6
4
See all photos

What reviewers want you to know

Positive highlights

  • Sincerely, Changelly support team Get Changelly App on Google Play to exchange crypto on-the-go!

Critical highlights

No critical highlights yet

How would you rate Changelly?
Top Positive Review

“Fast and cheap transactions”

Jim S.
9/20/23

While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!

Top Critical Review

“Scam”

R A.
4/20/24

I've sent $1900+ AUD they kept saying there's now this fee and that fee to send and the money will hit your account and then after that saying now there's this fee and after sending an additional $700 they demanded another $700 for the last step fee and I told them this has taken a toll on my mental health I don't have any money to send them anymore and he said no more after this immediately it goes into your account and I stopped sending cos I realised it was just a losing situation for me and I wanted my money back

Reviews (115)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (14)
Thumbnail of user jims2446
1 review
5 helpful votes
September 20th, 2023

While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!

Service
Value
Quality
Thumbnail of user keuremi74
1 review
5 helpful votes
October 14th, 2023

Today I found out that this exchange works perfectly well and fast. I exchanged some XMR to USDTBSC: it was a really quick process without any delays or issues. Also liked the transaction fee: only 5.25 USDTBSC. Yes, it's rather small comparing to my previous exchange. So I rate it 5/5.

Tip for consumers:
Recommend this exchange

Products used:
Cryptocurrency

Service
Value
Quality
Thumbnail of user ra339
1 review
0 helpful votes
April 20th, 2024

I've sent $1900+ AUD they kept saying there's now this fee and that fee to send and the money will hit your account and then after that saying now there's this fee and after sending an additional $700 they demanded another $700 for the last step fee and I told them this has taken a toll on my mental health I don't have any money to send them anymore and he said no more after this immediately it goes into your account and I stopped sending cos I realised it was just a losing situation for me and I wanted my money back

Service
Value
Quality
Thumbnail of user joshb1064
1 review
0 helpful votes
January 22nd, 2024

Be careful with this website, it may be a scam! I exchanged 500 USDC through 3rd party exchange comparison platform. It turned out that the platform did not show that I had to send USDC Native, instead of Bridged, as I did. I contacted Changelly support, who stated that they need a $100 fee from me to recover the funds. I sent them the $100, and for over a month, I have not received a refund of my 500 USDC!

Support keeps replying that they are working on it. Instead of recovering my $500, I lost an additional $100. In total, $600 has been withheld by Changelly for over a month. Beware of them!

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Hey Josh! We are really sorry that you had such an experience. Please note that the problem is that you have accidently sent wrong tokens to the network (the address was generated for USDCARB while the sent cryptocurrency was USDC.e),. The process of withdrawing the wrong coins from a network is quite tough and might take a while while it also requires a penalty. We are aware of your case and are doing our best to make a refund as soon as possible, but again it is quite a long process. Our team will get back to you once all the bureaucracy is done. Thank you for your understanding and patience!

Thumbnail of user banksaharry
1 review
2 helpful votes
October 14th, 2023

I'm a newbie in crypto and been using Changelly for not so long, but really enjoy the simplicity. The platform is really nice and functional.
Yet, yesterday I had a small problem and, as a result, a conversation with the Support. They were friendly and really helpful: it took less than half an hour to solve my issue.
Thanks dear team. I'll recommend it.

Tip for consumers:
Great for BTC

Products used:
BTC

Thumbnail of user adam.a.rich
1 review
4 helpful votes
December 2nd, 2023

That platform hold my money money then month and always reply that my case under review and reject to return my money. Don't recommend. Unprofessional company! UPDATE: They stop responding by emails. Just decide to still my money. Do not trust that chinese company.

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Hello Adam R! We are sorry to hear that. We see that you've experienced some issues during your exchange. Please note that we are aware of your problem, and we're currently doing our best to resolve your case asap. Our support agents will contact you as soon as the case is resolved. If you still have any questions, please do not hesitate to contact us directly at support@changelly.com or via the live chat on our official website changelly.com. Thank you for your patience!

Thumbnail of user emilyk634
2 reviews
2 helpful votes
February 1st, 2023

I really love this so much all I know about blockchain it was only nice wallet thanks for checking on blockchain

Tip for consumers:
I think you should give me a free Bitcoin to my wallet

Products used:
More Bitcoin

Service
Value
Quality
Thumbnail of user serhiofinn4
1 review
1 helpful vote
October 14th, 2023

Been using it for not so long, but really enjoy the simplicity and how nice the platform is. I'll recommend trying it for sure.

Service
Value
Quality
Thumbnail of user herbertresch2
1 review
1 helpful vote
October 14th, 2023
• Updated review

I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.

Service
Value
Quality
Reliable and fast
October 14th, 2023
• Previous review

I'd like to call Changelly a very reliable and fast exchange. It took me less than 5 minutes to perform a transaction.

Service
Value
Quality
Thumbnail of user jonng1
1 review
2 helpful votes
July 13th, 2020

The exchange works like a clock. I hardly remember that my transactions for the whole year and a half were somehow delayed. Well, maybe a couple of times. If you look globally, then everything is great. In addition to high speed, I can mark the option of fixing exchange rates as an additional plus. Sometimes it can be conducive to swap. When you use this service, you immediately feel the hard work of changelly workers.

Thumbnail of user markc692
Alex C. – Changelly Rep

Thanks for your review! Please recommend our app to your friends :)

Thumbnail of user pamr656
1 review
1 helpful vote
December 6th, 2023

They wont refund me after taking my coins. I complied with their KYC but they said it wasn't good enough. So they will be keeping the coins.

Tip for consumers:
Avoid. Scam site

Products used:
exchange

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Hello Pam R.! We are sorry to hear about your bad experience. Did you try to contact our support agents regarding your problem? If not, make sure you do it via support@changelly.com or live chat on our official website (changelly.com). Please, don't forget to provide your transaction ID so we can resolve your case faster. Thank you for your patience!

Thumbnail of user fc039642
1 review
6 helpful votes
July 14th, 2023

The coins end up to be hold after a few successful transactions and they don't refund you if you refuse to pass kyc Total scam. AVOID AT ANY COST.

Service
Value
Quality
Thumbnail of user anner349
1 review
0 helpful votes
April 30th, 2021

It wasn't easy to find an exchange that would have such a functional mobile app. Changelly turned out to be just such an exchange. The app runs smoothly. I did not notice any bugs for five months of use, but it's very comfortable to communicate with support if you have questions.

Service
Value
Thumbnail of user markc692
Alex C. – Changelly Rep

Hello! We are happy to hear it!

Thumbnail of user brandonb840
1 review
0 helpful votes
September 9th, 2020

I'm not surprised at how many positive reviews there are about this exchange. Now I know from my own experience that the service is really as good as it gets praised. Almost all swaps run smoothly, there are many coins to choose from and great rates. A good combination for me.

Thumbnail of user markc692
Alex C. – Changelly Rep

It is delightful to hear such positive words and it’s always a pleasure to serve our users.

Thumbnail of user ernestr86
1 review
0 helpful votes
May 21st, 2021

I've been using Changelly for 3 years and I had an issue with a transaction only once. But the support reacted right away and I've got feedback from the support lady within like 20 min. Changelly is the biggest crypto exchange for instant swaps which provides deep liquidity (it's important for the crypto exchange market). Thanks guys! You're the best.

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Hi! Thank you very much for such kind words :)

Thumbnail of user bilalo5
2 reviews
1 helpful vote
September 9th, 2020

It was not easy for me to stop using the old exchange (I will not advertise), but using it became less and less convenient. On one of the crypto forums in the ranking of the most trusted exchanges, I saw Changelly and decided to give it a try.

I have been doing swaps for a month and a half now and so far everything suits me. It is convenient to use the service, commissions are low and other pleasant things. In general, I recommend everyone to familiarize themselves with this exchange. Maybe you will like it too

Thumbnail of user markc692
Alex C. – Changelly Rep

We appreciate your feedback! Keep using Changelly and enjoy fast and easy swaps!

Thumbnail of user valentinop7
1 review
0 helpful votes
May 23rd, 2020

Ho avuto un problema con la mia operazione di scambio di cryptovalute... per mia distrazione ho dimenticato di aggiungere il "Memo.id" al momento della transazione che ovviamente non e' andata a buon fine.
Ho contattato il "Support Team" di Changelly per mail, che con gentilezza e professionalità ha risolto il mio problema in pochissimo tempo.
Semplicemente affidabili, professionali e molto competenti.
Meritano 5 stelle su 5!
Grazie ancora!

Thumbnail of user derekj110
1 review
0 helpful votes
July 11th, 2021

Awesome crypto exchange! But you can't swap crypto for US dollars, only for another crypto. You can buy crypto for us dollar through Changelly. Crypto fees are reasonable, support works fast. I consider Changelly as the safest crypto exchange since they don't hold users' funds. Liked the UX.

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Thank you very much, Derek for such a positive feedback and for being a great customer! :)

Thumbnail of user craigb1112
1 review
6 helpful votes
July 14th, 2023

I attempted to swap 1 BTC to XRP. After 24 hours and 27 bitcoin confirmations, the swap still had not been done. Another day later, and I still have neither my BTC or XRP. I was told this would be dealt with the same day. Considering legal action against this bad practice company.

Service
Value
Quality
Thumbnail of user ok11
1 review
8 helpful votes
January 29th, 2021

Waited 12 hours for my coin to be "exchange" end of twelve hours... it said failed. Coin was taken out of my account. Been over a day and I haven't received a refund. So. In a bull market you take 12 hours to exchange and then fail. Meanwhile, I haven't received my coin back. Literal thieves. Stay far away. I lost. 1 BTC Will be filing a lawsuit if I don't get back

Tip for consumers:
Do not use

Products used:
Exchange services

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Hello! We're sorry to hear about your transaction. It seems it was made during the hype around DOGE. We wrote an article where we explained everything about the problems we were experiencing at that moment.
https://changelly.com/blog/doge-bullrun-changelly/
If you still didn't receive your funds, please contact our support team via support@changelly.com mail they'll help you out!

Thumbnail of user richies35
1 review
3 helpful votes
July 5th, 2021

I hardly ever write reviews but this company left a bad taste in my mouth. They changed up the terms in the middle of the transaction, and I didn't feel comfortable so when I tried to back out they insisted that I still cover the network. Even though, I reverified everything before sending them the money, everything changed within a 30 minute window and that's not cool. The network fee was tiny and they refused to refund it, thank god I didn't send a larger amount. Stay away from them

Tip for consumers:
Don't, there are other sites out there that provide similar service

Products used:
Cyrpto Conversion

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Hello there! We regret that you were dissatisfied with our services and would want to investigate your issue further. Could you please supply the transaction ID for a faulty transaction? We're not sure what you're talking about when it comes to altering our terms.

Thumbnail of user nanat74
1 review
1 helpful vote
August 13th, 2020

Changelly met my expectations. Apart from all its great features that work great, I would like to highlight the work of the support team. No matter what happened, I always received quick answers to my inquiries and was confident that they would help me promptly. Thank you for covering the rear.

Thumbnail of user markc692
Alex C. – Changelly Rep

Thank you for providing your valuable feedback. Please reach out to us at support@changelly.com, if you have other suggestions.

Thumbnail of user tede49
1 review
3 helpful votes
November 13th, 2020

The support system is on top. I've got some issues during the transaction, but support helped me immediately, and now everything's ok with my transaction. Thank you for providing a great service.

Thumbnail of user markc692
Alex C. – Changelly Rep

Thank you for your feedback! Keep using Changelly :)

Thumbnail of user calee1
1 review
0 helpful votes
May 14th, 2021

I use Changelly crypto currency exchange for about a year and I want to admit a digital exchange's list that is quite wide. I found tokens that I wanted to swap and buy on this platform and the rate was very good. Thanks! Keep moving forward.

Service
Value
Quality
Thumbnail of user markc692
Alex C. – Changelly Rep

Thanks a lot!

Thumbnail of user leslied335
1 review
4 helpful votes
May 19th, 2021
• Updated review

I am still waiting on my refund and Changelly closed out my ticket. My ticket should remain open until my refund is issued. That is when my case will be resolved and then could be closed. It has now been 10 days. I will update when I actually get my money back. I do think it is ridiculous that it is taking this long considering the fact that sending the bnb was a quick and immediate action.

Tip for consumers:
I cannot currently recommend this service.

Products used:
Swapping BNB for Ethereum

Service
Value
Thumbnail of user markc692
Alex C. – Changelly Rep

Hi! Could you please share with us via support@changelly.com whether your situation was resolved?

Changelly stole my money
May 12th, 2021
• Previous review

I have been trying to get my money back for three days. I did a transaction with Changelly to exchange bnb to eth and I did make the mistake of sending slightly less than was asked because a fee was taken, literally a few cents short. I even sent the small additional amount of bnb in a second transaction. Changelly claims they didn't receive my bnb but they are lying. I have proof and I sent it to them. A transaction can be tracked and it clearly shows bnb from my wallet to them. I just want my money back. I don't even care if they keep the small additional amount I sent in a second transaction. I am out over $800 because of Changelly and that could have been more by now. They stopped answering me once I sent all the proof. Sad to say I think this service at the very least doesn't know how to handle refunds and they may possibly be scamming people. If my money is returned I will gladly update my review. But for now I would say, do not use this service!

Tip for consumers:
Make sure you send the exact amount, be aware of fees. But I would not use since they have not refunded my money.

Products used:
A transaction swapping BNB to Ethereum

Service
Value
Quality

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From the business

Changelly is an intuitive platform for fast crypto exchanges, trusted by 3M users. Buy and exchange BTC, ETH, and 500+ altcoins on the go. Being a full-featured exchange platform, Changelly offers its customers numerous useful functions and even more. Founded in 2015, Changelly is a non-custodial instant cryptocurrency exchange platform, which means you don’t need to entrust us with your money or create an account for any transaction.

Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.

We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and that’s it, full stop.

Changelly 24/7 support team works around-the-clock to smooth your purchase or exchange experience. We highly encourage you to contact our team directly via support@changelly.com if you have any questions

Company Representative

Thumbnail of user markc692
Alex C.
Typically responds within 9 days

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