Chadwicks

I placed an order on 9/1. I paid extra for expedited shipping because they are usually slow. It shipped on 9/6. One main item was backordered. I requested an update via the website with no response. The process does not work well. I finally called on 9/15 and was told I can expect it the end of December. This is completely unsatisfactory. I would never have placed the order if I had known this was the case. Now I will certainly be very hesitant to ever place another order with Chadwicks again due to poor communication, less than honest practices and unhelpful customer services.

Will never buy from Chadwicks again. Ridiculous charge for shipping in comparison to other online retailers. After being overcharged for shipping, one item did not fit and had to be returned for credit. Chadwicks deducted $10.95 for the return shipping. On top of that was told it would take 4 to 6 weeks for refund.
The shipping to and the return shipping constituted almost 64% of what the item sold for. Check the reviews - they have a rating of less than 2. Pathetic!

I bought a few pants and they did not work out for me so, I returned them. They charge you for all returns and they do not specify this info. They charged me $31.92 for returns on my items! This is insane! I will NEVER purchase from Chadwick again. Terrible. They are in business solely from making money on returns. I wish I could give a zero star.

Held up my order due to Initials weren't right on an Amazon Card. Then gave them American Express and made sure all was perfect. Now 10 days later on a 2 day rush order I paid for its still sitting there not approved. Customer Service said I have to speak with Main Office to release my order. Can U believe? Im in CA and they are only open 9-4:45 Eastern Time. This is the very last time I will buy from them and may cancel my order.

Today I received a partial order from Chadwicks. The Ruched Waist Knit Midi Dress was too large through the shoulders and too long in the waist. The Comfort Waist Pull-On Bootcut Jeans had no give in the waist so were difficult to get on, then they were too short in the rise so sat like hipster pants. Not just below the waist as advertised. I tried to cancel the rest of the order, only to learn that it had shipped today. When I mentioned that their sizing should be consistent, I was transferred to "head office". After waiting on hold for several minutes, all I got was another support person (sounded like they were also from India) who was no further up the food chain than the original person I spoke with. What a waste of time. I think what bothers me the most is that I paid for shipping to receive the items and now I have to pay for shipping to send them back. I've spent $40 for nothing. I will NEVER shop from Chadwick's again.

Very dissatisfied with the shipping time. Ordered on the 20th of February, didn't ship until the 25th and it's now the 8th of March and the package is still several states away. The slowest and most expensive shipping I have ever dealt with. $15.00 shipping charge, two weeks and still haven't received my order. After reading the other reviews I'm concerned about quality. Buyer beware I suppose.

Placed an order February 2,2022.
Regular processing says 7-10 business days to receive (should be overnight at the high cost of shipping).
Still order has not been received. Tracking via their FedEx tracking number, the package is on a very slow truck evidently. The package has gone from Maine to Pennsylvania in 17 days. Can't wait to see how long it will take to arrive on the west coast at this rate.
With the high cost of shipping a "value" item is not a value.

Support local companies, stay away from this online business.

I ordered two items from Chadwicks and was charged to ship each item. It's much more economical for me to shop online at Macy's and pick the item up at the store. Why purchase clothing items from Chadwick's when I can get name brands on sale at Macy's cheaper, and they fit better? I purchased this dress and was never able to wear it as it didn't hang evenly. Returning items to Macy's is less stressful. I wouldn't waste my time again shopping at this company.

I am 5'7", 139 lbs. I bought a pair of "woolblend" black pants on Chadwick's, size 8, my usual size for pants. They were much too small in the waist, so I sent them back with the enclosed USPS Chadwick's return label and ordered a size 10. The size 10 were almost exactly too small in the waist as the size 8! But I decided to keep them and have them pressed to wear, hoping I could manage the too-tight waistband. I wore them today with a pin in the too-small waist and found that the pants are a magnet for any piece of lint or white speck of anything, and immediately looked like they needed to be dry cleaned. Meanwhile, the size 8 pants I returned in mid-Dec. Have not reached Chadwick's for the refund. I assumed the return label had a tracking no. On it, but apparently not. Customer service rep has no idea where the returned pants are. Both pants were $59, but by the time shipping was added and some sort of extra shipping fee, the price came up to $80 or more. These cheaply made pants are not worth half of that. I hope the size 8 pants will be credited back to me one dad, but I will never buy from Chadwick's again.

Years ago, I used to purchase clothing from Chadwick's with no issues that I remember but I wish I would have read these reviews prior to recently purchasing a dress from them.
I didn't like the fit so I sent it back using their return label provided with my order.
Took it to the post office to get a tracking number which it was received by them in August 1st.
After talking to a customer service representative today, apparently, the hand off is to another delivery service. The last update on the whereabouts is that since August 7th, my return is still with this other carrier and has yet to reach their warehouse. She informed me that once it reaches their warehouse, it will take 4-6 WEEKS to process my refund! Absolutely unacceptable!
It urks me to no end how quickly they can take your money, then take months to issue your refund. I told the Rep that I am going to dispute the charge on my credit card since I have the proof that they HAVE received my return.
It's not my fault they have a screwed up system that they created. Never, ever again and if you're smart, you'll stay away from Chadwick's!

DON'T WASTE YOUR MONEY! The forms needed to fill out free shipping never work - meanwhile, you are charged nearly $15 PER MONTH - and don't get ANYTHING in return! STEER CLEAR and use a reputable retailer with free shipping for better quality merchandise!

I have called, communicated via on line chat, emailed and sent two letters to Chadwicks customer service to obtain a refund for two elbow length t-shirts I purchased and then returned, because I did not like the way the material fit my style. I returned the two pastel colored elbow length t-shirts in the same box that they were mailed in and I kept the post office receipt to document the return. When the Chadwicks on line chat informed me that I must email the company, I followed the directions but no one answered my query. Subsequently, I sent Chadwicks in Chelmsford MA, the copies of my documentation - the AmEx purchase, proof of payment, the actual confirmation of the order being received and a copy of the USPS receipt as proof of return. No one has responded. I suppose the next step is to contact the Massachusetts Chamber of Commerce? My advice, do not order anything from Chadwicks unless you are 100 percent confident that you will keep and not return the merchandise, because the company really doesn't care to follow up with customer service.

Back in the day (early half of the 90s) I was able to buy many items from Chadwick's for both office and casual wear. The quality was good and the sizing was predictable. I don't really remember shipping charges, but I suppose my lack of memory indicates they weren't awful. I'm disappointed to see these reviews. (I had to pick a star rating, just so I could write this.)

I had a merchandise credit from Chadwicks of Boston. Customer Service refused to honor it as they bought Chadwicks of Boston a couple of years ago. They say they have nothing to do with any credits or prior orders. Apparently they bought the name only but not the "good will" of the customers.

I have ordered from Chadwick's for several years now and have had NO problems. Sizes are as expected, quality is excellent, the styles are good for a variety of ages without being too trendy. I have had to return previously without any issue. Order from Chadwicks without any worries, you will be satisfied.

I returned an item for an exchange. Never heard from them. Three months passed. I wrote three emails to them. No reply. I called and could not understand the person on the other end because of the poor connection. I presume it was in another country. I called again to find out my exchange had NEVER been processed but treated as a return. I told the person that I now did not want to make another order and I was done with Chadwicks. The customer service is truly terrible.

Prices are good, and lots of nice specials. I've ordered many times and had no problems with delivery, returns, etc. Another huge plus is that they carry a lot of non-standard sizes, like tall pants, wide shoes and such. Nice selection too.

The reason I did not give it the top rating is because most of the things I've bought and used regularly, like work clothes, fall apart after about a year. Hems come out, zippers break, buttons pop off, fabric gets snaggy. In other words, it is poorly made. I would rather pay more for something that's better quality.

This company is shady. Don't by from them. If you go on their website and they offer a "rebate" they are really setting up your bank account for monthly debits that they think they are entitled to. Sorry in my book this fraud. Don't order from them online, don't order from their catalog. They are a ripoff.

I ordered from Chadwicks a bathing suit on January 27th 2023. It arrived February 8 which it was a wrong size. I was charged $68.33 for the transaction. I just called on March 14th to be told the form I filled out, the time to return the item for a larger size was never recognized, I was never notified the new suit I requested was not being process, a refund on my card for $43.29 was sent on February 28th. Where is the other $25.04? Does it indicate on the order form that they would charge the customer a "shipping fee" or what ever they choose to charge a customer for literally doing business with this customer? If I had not chosen to call this company and point out the difference of what they absconded with, the $25.04 I would never would have even noticed. Very disappointed and wonder who else they do this to. Terri Meyers *******125

Beware, don't buy from Chadwicks I have been buying from Chadwicks for approx. 15 years and have always been happy with the quality and style. Chadwicks advertises that they are back better than ever which is a lie. I bought pink corduroy pants even though the company drastically increased its prices, charges a $1 Covid surcharge (what the heck is that?) and on top of that charges excessive shipping. A $44.99 item ended up costing $61.54. I was willing to put up with all that just because I really liked the pants (I haven't received them at the time of this review). I won't buy again from them because during checkout, an offer to become a VIP Club popped up. Thinking it was an invitation to receive offers, I clicked on yes and to my huge unpleasant surprise, I had been tricked into a $14.95 per month membership (with a trial period) where I can buy from other companies with a minuscule cash back percentage and $10 off shipping rebates or free shipping - I am sure with lots of strings attached!. And anyway I can buy directly from these companies (like Target where I can buy online anyway without having to pay any fees and I can pick up my wares at any of their stores. Has Chadwicks sunk so low that now they need to trick customers into needless and deceptive memberships? Because they surely do not tell customers upfront what this VIP membership is about. I'm actually thinking about filing a deceptive trade practices claim with the Attorney General of Texas.

Been buying clothes from Chadwick's for about 20 years. Lately I find that shipping is way too expensive. They offer discounts and coupons but they tack it all back with shipping. Example a pair of sandals after $15 coupon came to $19.99. Then comes the shipping and tax and my savings is a total of $3.00.
TJMaxx here I come.

Expedited service means nothing, you get it when you get it. Return & pay shipping PLUS they charge you $8.95 on top. Horrible will never purchase again.

The dress I bought was- thin material
Shipping is very slow!
I ordered a dress and a shrug on 6/30/23 and on July 14 it still hasn't arrived!