I placed an order on 9/1. I paid extra for expedited shipping because they are usually slow. It shipped on 9/6. One main item was backordered. I requested an update via the website with no response. The process does not work well. I finally called on 9/15 and was told I can expect it the end of December. This is completely unsatisfactory. I would never have placed the order if I had known this was the case. Now I will certainly be very hesitant to ever place another order with Chadwicks again due to poor communication, less than honest practices and unhelpful customer services.