Chadwicks

I have been trying, UNSUCCESSFULLY since March 2011 to get my refund of $114.21 from Chadwicks for some items I returned. I was told, a number of times, that the items were in the process of being shipped. Then after calling back 4 times I was told my order got lost when they converted over to a new system. I was then told 3-4 times that my check was in the mail. I contacted the Mass Attorney Generals Office and the Better Business Bureau of Mass Bay and added my complaint to the list of the customers who are struggling to get resolution. In mid-July I find out the company is going through bankruptcy proceedings and that I'd have to wait an additional 45-60 days before they 'can get back to me.' Surprisingly last week I received another catalog in the mail from them. It's sad that they can keep my money and cry broke, yet continue to send out catalogs.
Save yourself the frustration. Don't order from Chadwicks!

DON'T WASTE YOUR MONEY! The forms needed to fill out free shipping never work - meanwhile, you are charged nearly $15 PER MONTH - and don't get ANYTHING in return! STEER CLEAR and use a reputable retailer with free shipping for better quality merchandise!

After over 20-years buying from Chadwick's, we (my wife and I) ran into an issue. A simple issue that I believe could have been settled with SOME customer service. Apparently Amy was having a bad day so, after our conversation I canceled my account, I have sworn never purchase anything from their store again. If you are thinking of purchasing an item from Chadwick's or plan on opening a credit account with Chadwick's, I would HIGHLY recommend you don't. Shop somewhere else.

Like a fool I keep ordering from this company because they have tall sizes. Every time I do I get the run around. I always have to call and verify my credit card. When I do I get told you will receive your order within 7-10 business days … but wait … when I placed the order all my items were in stock … to continue…so I never get my order and when I call back to find out where my order is I have to verify my card again … at this point EVERY time I lose my cool and blow up. Now my items are out of stock and I sit on back order for months until I end up canceling it. I hear them typing when I call, probably noting my profile that I am a raving witch and all they say is "I'm sorry". NO YOU'RE NOT! Stop putting customers through crap when they're trying to give you money! I feel like I have to beg them to let me spend my money. Their service is horrific.

Beware, don't buy from Chadwicks I have been buying from Chadwicks for approx. 15 years and have always been happy with the quality and style. Chadwicks advertises that they are back better than ever which is a lie. I bought pink corduroy pants even though the company drastically increased its prices, charges a $1 Covid surcharge (what the heck is that?) and on top of that charges excessive shipping. A $44.99 item ended up costing $61.54. I was willing to put up with all that just because I really liked the pants (I haven't received them at the time of this review). I won't buy again from them because during checkout, an offer to become a VIP Club popped up. Thinking it was an invitation to receive offers, I clicked on yes and to my huge unpleasant surprise, I had been tricked into a $14.95 per month membership (with a trial period) where I can buy from other companies with a minuscule cash back percentage and $10 off shipping rebates or free shipping - I am sure with lots of strings attached!. And anyway I can buy directly from these companies (like Target where I can buy online anyway without having to pay any fees and I can pick up my wares at any of their stores. Has Chadwicks sunk so low that now they need to trick customers into needless and deceptive memberships? Because they surely do not tell customers upfront what this VIP membership is about. I'm actually thinking about filing a deceptive trade practices claim with the Attorney General of Texas.

I GIVE ONE STAR because there is not the option to give ANY!
TERRIBLE CUSTOMER SERVICE. I have been enrolled IN their VIP PROGRAM and NEVER, EVER, asked for that! They have been charging my bank account for TWO MONTHS! I HAVE SENT already two messages asking them to STOP that. NO ANSWER! This is not HONEST from CHADWICKS!

<------------------- I wrote the above review about an hour ago!

I have FINALLY talked to them today after many intents! They promised me to unsubscribe me from the VIP program, and refund my money.
WOW, t it was a hard task!

I ordered 4 products for my wife that showed as available on their website, on 12/12/2020.

ON 12/14/2020 I received an email saying all 4 were now on back order.

On 12/19 I received a package that was supposed to be large tall leggings, but in fact was a size 14 tweed skirt, 4 sizes too large for my wife as she is 5'-10" and size 10 bottom and it is crappy quality on top of that!

I call them, they agree to overnight me a new set of leggings, but the other stuff is now on back order until FEBRUARY then while on the call they said it is on back order too so what was shown as available, that I payed 2 day overnight shipping on is now not available at all!

They said they'd refund the first charge for the wrong item and shipping, then in February or March if the other stuff comes in send it then.

It is not the end of the world but shorting my wife these 4 items for Christmas is wrong.

We will not use Chadwicks again, as they would not even offer a 50% refund on the products being so late.

In this time of Covid, I am blessed to be working and healthy, but companies like this that screw over customers should go out of business as they do not deserve to exist.

What they say they shipped was black leggings and it is a tweed skirt! Look at the picture!

Got few products from CHadwick and extremely satisfied with the product quality and pricing. Much appreciated and recommend to my friends

BE WARNED. When you click on the VIP window that pops up after your order that reads:
"To claim 10% cash back and free shipping rebates on your Chadwicks orders, simply click below and complete a short form to join Chadwicks VIP today!" NOTHING tells you there will be a $14.99 recurring monthly charge.

ONE OF THE CUTEST JUMPSUITS I EVER PURCHASED WAS FROM CHADWICKS... THE ONLINE CATALOG IS FULL OF MATRONLY GET-UPS MORE FOR MY SISTERS-IN-LAW WHO DRESS DOWDY... NOT FOR ME! THE CLOTHES WERE EXPENSIVE! I PURCHASED A FEW BLAZERS WHICH ARE WOOL BLEND... THEY WERE NICE!. IF YOU WORK IN A CONSERVATIVE ENVIRONMENT YOU MAY FINE A FEW SUITS. LOOK IN THE SALE SECTION FOR WOOL BLEND BLAZERS/JACKETS... THESE ARE THE ONLY PURCHASES I WOULD EVER CONSIDER MAKING.

I have been a customer of Chadwicks for more years than I can remember. Circumstances leading up to my dissatisfaction are that I placed an order, and they shipped it to me... twice, but not at the same time. I received the first order then a few weeks later, the second. I neglected to send the order back within their return guidelines. Therefore, they gave me a merchandise credit, which I wasn't happy about since it was their fault in the first place AND I had to pay to ship it back. So now I have a merchandise credit of $110.21. This happened in Spring of 2019. Fast forward... I try to use my credit sometime earlier this year, I forget when, but come to learn they are closed, but will be returning. Fast forward to today when I tried to use my credit. They refused to honor it saying they don't have any record of my previous order. I have an email with the order number, with my name, billing address shipping address and phone number, none of which have changed in 15 years. Conveniently, they can't find anything in their system. So, because of their mistake in the first place, I'm out $110.21. NEVER AGAIN will I do business with them.

The quality of their clothing has gone down hill. When trying to return an item that was mislabeled as straight leg (when the item that arrived was clearly wide leg boot cut), I was lied to about the return shipping label, The company requires the customer pay the return shipping cost, in this case $13.80 EVEN THOUGH THE WRONG ITEM was received. Only after I threatened a BBB complaint and had to get a supervisor involved (ah-la Karen) did they agree to a refund and told me to donate the jeans to charity. Not worth the hassle for sure.