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maureaneo
4 reviews
26 helpful votes
2/21/18

Buyer Beware!

UPDATE! As of 02/18/18 Mr. Feinberg, Owner/manager of Certified....is refusing to work with us to resolve this matter through the BBB, the MD Attorney General's Arbitration Program for Consumers and REFUSES TO PAY DAMAGES WE ARE LEGALLY ENTITLED TO by virtue of our contract. The AG's Arbitrator informed us they would submit our complaint to the MD Circuit Court for 'forced resolution' if Mr. Feinberg refused to co-operate.

Why incur the additional expense of court, the potential of paying OUR legal and court costs, a permanent public record of all 'unresolved' complaint details with the BBB, AND the permanent record of online 'reviews' when all this could go away if he chose to treat his customer disputes in a fair and reasonable way?

Does Mr. Feinberg not understand that we all use the NET to vet our potential business partners? Boggles the mind.

Mr. Feinberg has shown himself to this customer to be unreasonable, unprofessional, obstructive and, in our opinion, unethical, in resolving this customer's complaints and hard damages. Beware folks. Hire at your own risk!

Original Post:

We hired Certified, Mr Mark Feinberg (owner/Mgr), for an international move from the US to Canada, at a cost of over $32,000. Their agent, Don Hott, assured us repeatedly our belongings would be protected, their team had 'decades' of experience and our valuables would arrive undamaged and safe.

Upon the arrival of our belongings, 90% of our furnishings arrived broken or needing repairs. Read that twice!!! Our truck was 9 days late, 50 boxes were double-tagged, 70+ items unaccounted for and all patio items (huge BBQ, patio furniture, tools, gardening equipment, etc) MISSING! Whoa! What a nightmare! Feinberg insinuated we were not being truthful the missing items. It was all 'found' several weeks later in an unmarked pallet' in Certified's warehouse!

When we asked WHY these items had been marked as 'loaded' on our shipping container, when it wasn't...Mr. Feinberg told us 'well, it was a long day and we were all tired'!!! What?!! What?!!

Half of Certified's fully trained' staff had no clue what they were doing. They arrived, threw their supplies on top of fine wood furniture and an Italian leather couch/loveseat without covering them first to protect them...causing damage. It just got worse from there! One 'well trained' staff scratched circles in our hardwood floors by wrapping our large Curio Cabinet by twirling it around IN PLACE as HE stood in one spot rather than walk around the piece to wrap it. Our floor had to be refinished! Half the crew left after 4 hours every day (wouldn't even SHOW UP the final day) leaving a huge overwhelming job to the dedicated 3 who stayed. Wow!

One woman, named Samantha, day 2 as an 'expert', packed up our full kitchen, my office, equipment and supplies and our great room....WITHOUT PACKING PAPER! The stress of this nightmare has been horrific. Imagine the scratches and damage sustained to our belongings! We have over 850 pics! Valuable/fragile items thrown in with heavy, jagged items, no wrapping or protection...causing a plethora of unnecessary damage to the entire contents. No one seemed to know the value of anything they were handling nor how to pack it to protect it! Eg. ALL dress shoes, most in new or like-new condition, dumped in the bottom of a box w/ ladders, luggage and other heavy metal equipment dumped on top of them, crushing them all. This in spite of the packer being asked specifically to wrap them separately. The manager/owner's response, 'oh, just wear those shoes for awhile, they'll be fine!' or 'oh, just put a cushion on your crushed and broken $1000 patio lounger. No one will see the damage!' Unbelievable!!!

Expensive Stainless steel pots and pans, cutlery, knives, kitchen ware, office equipment, professional reference library (1000's of valuable books all in pristine shape to begin with!), personal items....everything just dumped into boxes, without paper or padding and taped up!!!! Fine solid wood furniture, Italian leather living room furniture, grand piano, solid stainless steel prep tables, all which looked new, all now with scratches, gouges, torn, crushed....you name it!

Total disrespect and disdain was shown for our valuables! We will never recover from all the damage. Once pristine items we spent our lifetime protecting...now are either garbage or look like garbage.

A multitude of pics were sent to Mr. Mark Feinberg...he denied that any of it was wrong, and denied any responsibility for the damages! And Don Hott REFUSED to speak with us!!

We've asked repeatedly for a refund. Nope.

BUYER BEWARE!! DO NOT HIRE THIS ORGANIZATION FOR YOUR PACKING, STORAGE & MOVING NEEDS. IN OUR EXPERIENCE THIS ORGANIZATION HAS BEEN INCOMPETENT, NEGLIGENT, UNETHICAL, HAS UNTRAINED STAFF AND WON'T TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED BY THEIR ACTIONS.

M.O.

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