On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with some customers praising prompt delivery and satisfactory product quality, particularly when items arrive as expected. However, a significant number of reviews highlight critical issues, including the receipt of damaged or incorrect products, poor customer service, and lack of responsiveness to inquiries. Many customers express frustration over inadequate packaging and misleading product descriptions, particularly regarding the condition of items. Overall, while there are instances of positive experiences, the predominant sentiment reflects dissatisfaction with service reliability and support, suggesting a need for improved communication and quality control measures.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Said it would fit my 2016 tacoma it did not and was not the right cap it was also dirty and scratched like it was taken of a wrecked vehicle and put in a box
I order caps for my truck that I am restoring back to how it looked new. The caps I ordered were not cheap, and they said "refurbished" on their website. The ones that arrived to me were in NO way refurbished, in fact, they looked like they were pulled off a junkyard truck. I requested a full refund and I will not do business with this company again. I'd say they are dishonest at best...
Ordered a hub cap and they said it was delivered couple days later. Never received order. They shipped it to deferent address and won't respond to my calls or emails. Lucky I paid with a credit card I can report that I never received order and they will pay me back cause this company sucks…they sent order to completely different address and state. I made sure the info I gave them is correct and it is. This company is not legitimate and will bill you and not deliver what you order.
Over $100 for a set of refurbished center caps! What a joke for a piece of plastic that is not even new! Scratches and everything on these $25 each pieces of $#*!! Do not bother with this company!
This company has more than 1 review indicating that they never sent the purchased part. So when we recently ordered a $350 part, we chose to use UPS with tracking. Center Caps created a label, charged for the part, but never shipped it. They decreased the number of center caps in stock by 1 as though they had shipped, but UPS did not receive the package. After 2 wks of phoning (never an answer) and emailing (no response) I checked their website and they had increased the number of caps back up to the original amt. In stock. I had to reach out to Paypal to start a claim dispute. Luckily, I had screenshots of everything and was able to prove that it was never shipped. Paypal is refunding my money. I recommend that you use tracking with this company or risk throwing away your money.
Fast shipping and the center caps was in good shape. They sold them to me for a good price. Will be using this site again.
They were the only company to have the cap I needed. I received my order on time.
I would recommend this company.
I ordered some center caps for my patrol car (2013 charger) and the center caps were in great condition. The only downfall was that the package took a while to get here and the box was damaged severely but the product was in good condition. 5 out of 5.
WOW... Wished I had taken a glance at the review just as many have previously stated. The website looked legit, processed the order and even got a deal for ordering a complete set of Ballistic wheel caps. The next day they sent me the order confirmation stating the items had shipped (July 2nd). I have ordered may things on line and every time i have been provided with some sort of tracking info. However with these jokers standard USPS apparently does not provide tracking and does not come with insurance... Okay. 10 days later no centercaps, repeated emails with no response, repeated phone calls selecting any and every option they have and nothing. Cant anything be done about this. I work hard for my money only to have some jerk offs like these come in and rip me off...
I purchased an ostensibly new wheel cap for a 2012 Hyundai Elantra online via ebay. It was delivered promptly. However rather than receiving a new Hyundai cap I got a used Toyota cap. I sent two notices to centercaps letting them know of the error. However I didn't hear any response until I filed a refund request with ebay. Only then did they answer my complaint, and said they would mail the correct product asap. I did receive a delivery within 3 days, and it was the correct wheel cap. But once again, it is clearly a used cap, not new as advertised. I am trying to figure out how to file a review on ebay since I ordered it as a guest rather than try to remember my login information! Do yourselves a favor and try someplace else!
Beware of these people! I ordered a center cap for my 98 Mustang GT to replace one that was damaged in an accident. It was advertised as refurbished, however, when it came in the mail is literally poking through a thin vanilla envelope that wasn't even padded. It was used and badly damaged. It was 5 times worse than the one that it was supposed to replace. Thank goodness I paid for it with PayPal and immediately filed a claim with PayPal within 15 mins. I then sent them an email telling them I had filed a claim and they stated simply, "return it if I wasn't happy", to which I replied "send a return label and I will send it back to you". PayPal will give me my full amount regardless. It needs to be thrown in the trash to tell you the truth, it is useless. It took a threat to get them to return an email.
Bottom line, do not do business with these people, they are cons! Is there any honest people out there anymore?
I bought 1 set. I got charged for 2. I sent proof that I only bought 1 set and this company refuses to refund my money. Also, they are in awful condition.
So I'm looking for a hubcap for my 2001 Ford E150 van. I find one online for $35 it's reconditioned. So I received the hubcap in the mail it's dented and actually has a tear in the metal! And I realize it's much bigger than the hubcaps on my van. That's because it fits a Ford E250, E350 or E450 not an E-150! I email them. I have to pay the return shipping. Get charged a 20% restock fee. The last pic is a E250 vs. E150 hubcap. Don't use this company!
Ordeded a center cap for my 7 series BMW, part was shipped out and arrived in only a few days, however it was the wrong part (was plastic and supposed to be chrome) AND it was damaged. When I contacted them and politely asked how I could return it, their response was, "Look at the listing nowwhere does it state CHROME. Clearly stated at Painted Finish. We do not pay for return postage and 20% restocking fee. Again, read the listing." I replied and said I wouldn't pay the restocking fee because it isn't listed on the return policy on their website or on the listing, but I would happily pay the postage, and regardless of it being the right or wrong part, the part they did send was damaged, had scratches all over it and was beat up, so even if it had been the correct part, I would still want to return it. Their response was "we will respond directly to your credit card company. Thanks." I don't know what they mean because why would MY credit card company help them, I already paid for the product and they are refusing to return it. I gave them a 1-star review on Facebook that just said "terrible customer service" and then they emailed me again, asked me if it was me who left the review, and accused me of threatening their family. Last time I checked a bad review is not a threat. Don't buy from this company unless you like dealing with whiney babies.
I ordered center caps and it's been over a month! I'll take a L if it saves someone else from doing the same thing!
The only 2 "five star" reviews were done on 7/22/18. If the owner is going to do bogus reviews, here's an idea, do them on separate days. CRIMINALS AND RIP OFF BUSINESS!
Single person company with no customer service. He sent the wrong hubcap even though I clicked on the correct one. DOES NOT ANSWER PHONE OR RESPND TO E-MAIL!
I ordered caps for my F-150 and they arrived as ordered. I installed them and they felt snug on the wheel. The first time I drove the truck they fell off somewhere. I contacted Centercaps and they sent me a second pair at no charge. I will install them on the opposite side of the truck where the original 2 caps are now. Centercaps committment to try and help could not have done anymore. I am very happy with them and overwhelmed by their committment to try and help me out. Very few companies will go to that level. 5 stars from me and I will recommend them to others... Thanks, Clif in AK...
Ordered a center cap for my 2003 dodge Dakota and received it within a week of ordering, fast efficient service cap fit perfectly and am very pleased, will definitely use their service in the future if needed.
I ordered a set of hubcaps! Only one came in it was an old cap (scratched up)(just painted over!) Do not order from the site total BS! I'm shook #triggered I have to write at least 100 characters so I'm filling in... but true experience! I should have checked this site for reviews