Ordeded a center cap for my 7 series BMW, part was shipped out and arrived in only a few days, however it was the wrong part (was plastic and supposed to be chrome) AND it was damaged. When I contacted them and politely asked how I could return it, their response was, "Look at the listing nowwhere does it state CHROME. Clearly stated at Painted Finish. We do not pay for return postage and 20% restocking fee. Again, read the listing." I replied and said I wouldn't pay the restocking fee because it isn't listed on the return policy on their website or on the listing, but I would happily pay the postage, and regardless of it being the right or wrong part, the part they did send was damaged, had scratches all over it and was beat up, so even if it had been the correct part, I would still want to return it. Their response was "we will respond directly to your credit card company. thanks." I don't know what they mean because why would MY credit card company help them, I already paid for the product and they are refusing to return it. I gave them a 1-star review on Facebook that just said "terrible customer service" and then they emailed me again, asked me if it was me who left the review, and accused me of threatening their family. Last time I checked a bad review is not a threat. Don't buy from this company unless you like dealing with whiney babies.