CellularOutfitterReviews 1,716

When I made the purchase it stated no shipping fee, once I received the confirmation it stated an $18 shipping fee that was debited from my account. Unbelievable! Such a scam! And the best part is that the return policy states that shipping fees are not included in returns. So basically if I'd return the phone case, I'd get $2 returned, what a joke. So I paid $18 for a phone case. Such a scam, I will just resell it to get my money back.

I recently purchased a Case and Screen Protector for my Galaxy S7 smartphone.
Based on my 2 items purchased, it was noted that I would get a free stylus along with it.
I paid for the two item ($14.98) + shipping ($11.98), which seems high such small items.
The big problem is that they ONLY shipped me the Case and not the Screen Protector, or the free stylus.
I sent an email to the company and have not heard back.
In summary, I am very disappointed.
I will NOT be buying anymore phone accessories from this company in the future. They have good prices, but charge a lot for the shipping (which is a additional profit) and did not process the order correctly.

Sent email out on January 9th, 2017 And received the email reply I have copy and pasted below. To date I have heard from no body, only daily emails to buy more stuff, and now this review. I am very unset with your company. Plus I paid for Priority Shipping so they Charged me $13.97 for something that didn't cost your company but $5.90 at the most, as I also sell in Bulk and get discount Postal rates, so I know the cost for shipping Priority Padded Envelopes for which this was shipped in, which is why it is broken. This company need to make this right. And not treat customers this way. Invoice Details
Order ID: *******
Shipping Method: USPS Priority mail

This is Copy/Paste email I got back from your company, it has not been 4 days and still no word.

Cellular Outfitter - Support <*******@cellularoutfitter.com>
Jan 9 at 11:45 AM
To
*******@yahoo.com

Message body

Hi,

Thank you for contacting Cellular Outfitter!

This email is confirmation that we have received your request and a Customer Service Rep. Will be working to get back to you with an answer as soon as possible.

We generally answer most emails within 24-48 business hours. Our normal customer service hours are Monday through Friday 7:30am PST to 4:00pm PST.

Though we will do our best to respond to you as quickly as possible, sometimes the best way to get immediate answers is from the FAQ section of our website: http://www.cellularoutfitter.com/faq.html

There you can find answers to questions like:
How to return an item
How to check the status of an order
Shipping & Handling information

We hope this is helpful and again, thank you for contacting us. Well be getting back to you as soon as possible!

Sincerely,
Cellular Outfitter

I will start from the beginning Ive been talking and emailing your people for over a week and every time I get something new that is no help.
I ordered the product (phone case) and the screens didnt work right and I couldnt see my order total or the price of anything finally a subtotal I guess popped up and was gone but it said 9.07. I thought this was the total so I was ok with that. Then it poped up another page that had noting dso do with my order and it had no way to close it. I emailed asap to tell them to stop the order as when it hit my band account it was 17.70 a far cry from the 9.07. Finally I get an order and I saw the shipping. I emailed again with no response. Then I started getting email and I was responding with please cancel my order and explaining what happened. Finally I get an email that had a phone number on it and of course it had already been shipped so I told the whole story again. I was told to just refuse it when it came in the mail. That was what I did probably over a week ago. Now I get an email telling WHEN I return it I need an RMA number. I told her in the email that she responded to that I had already returned the package over a week ago. Are these emails just bots or what because I dont ever seem to get a correct answer. Im going to wait alittle while long and then im going on ebay and amazon and give negative feedback on this whole experience. Then Im going to place a claim with them since you refuse to give my money back. Funny that you ask if im a robot when I think all of the emails I get are bot generated. Even this page is a pos, I have had to do this verification that Im not a robot 3 times now. It just keeps saying processing then it says the verification has expired. Really! Well I had to refresh it and it still didnt work. Now Im going to try for the 6th time.