Catherine's

I placed an online order on June 27 for a swimsuit cover up for my mother, In hopes that it would arrive on or before July 9. I checked my email and the item hasn't been shipped yet. I called to cancel the order and was told I CAN NOT cancel the order. I was told my only option is to wait to receive the item and then return it. Not only will I never order anything else from them, I'm asking them to make their delayed shipment policy VISIBLE AND CLEAR! DO NOT ORDER FROM CATHERINES IF YOU WANT YOUR ITEMS WITHIN A MONTH!

I ordered a package of womens underwear on 4/7/21 and as of today 4/26/21 (21 days later) I do not have my package. Customer service tells me I choose the CHEAP delivers service the U.S.A. postal Service...$14.99 for a small package of nylon underwear. Customer Service says it is not them... she said the post office doesn't work on Saturday and Sunday. That's news to me. I have Saturday delivery here. I WILL NEVER PURCHASE ANOTHER ITEM FROM CATHERINES UNLESS HELL FREEZES OVER.

I used to be a loyal customer and went to their stores any time I could. I even went so far as to get their store card, and I never get store cards. Their clothing was comfortable and I liked it. Then they closed down all their stores and went to online only and it went from being a good experience to profoundly horrific.

Your order will take months, if it arrives at all. And when you ask, you get the same answer "It's coming". Or "It's shipped".

And when you try to call and politely ask what's going on, you get treated like you're garbage. I worked call centers for years, so I'm always doing my best to be polite to call center workers, but this person was VERY impolite. She even swore at me and told me to just "deal with it" and hung up on me. When I called again, I got another very rude customer service rep and so I said "May I please speak with your supervisor?" She said NO and hung up.

If they still had their physical stores, I would simply deal with them, but at this point, I've cut ties with Catherines and I highly recommend all their customers doing the same and going to other stores such as Torrid. Shame, it was a good product, too.

I wish I could have given 0 stars. After being on hold for over an hour, Catherine's rep and supervisor both treated me like a liar, and talked to me like I was stupid. I placed 2 orders this week, and neither of the 2 codes went through. When I called to tell them about the glitch in their system, I was yelled at by the rep, and the supervisor said there was nothing she could do for me because according to her, "I forgot" to put the codes in. She also refused to let me cancel my orders. The only reason that I ordered from them to begin with, is because I got an apology email from them 2 weeks ago for them being so slow last year, and they told me they were sorry that I had to wait so long, (4 months). They asked me to give them another chance to make it all right... well I fell for it, and I am the one out of the $70 worth the codes, along with having to wait to see just how long it takes for me to get my merchandise. After I have been ordering from Catherine's for 10+ years, I know how to complete an order form. I don't recommend them to anyone anymore I am no longer going to order anything else from them... period!

It was absolute and utter hell. I needed the dress for a wedding this Sunday. I am traveling on Saturday. I called your CS to get the package held at UPS so I could pick it up today. Your CS said they don't do that I had to call. I called UPS and was told it is at customer center in Ontario. I drove up there in the pouring rain to find that your company allows no changes to delivery. Why did your CS tell me to call? They should know that. Now I have no dress for the wedding. I can't travel tomorrow. This fiasco is costing me $$ and sent me on a wild goose chase. I WILL NEVER SHOP WITH YOU OR ANY OTHER STORE IN YOUR COMPANY AND I WILL BE SURE TO LEAVE THAT FEEDBACK FOR THE WORLD TO SEE.

These folks that took over Catherine's stores is a mess, I was charged shipping and handling charges that supposed to be free, I returned all the merchandise, at my own expense, now the bank add late charges on my account, due to Catherine's refusal to refund this shipping charge, STAY AWAY FROM THESE PEOPLE.

My daughter found a pair of shoes there. I ordered them in evening. Tried to cancel order in the morning. Very rude lady answered. Couldn't cancel hadn't even shipped 8 hours later.

I'm just waiting to pay off my account, then I'm going to close it, indefinitely! Suprema Capri pants used to be of good quality, made in Indonesia, now they are made in CHINA! CHEAPLY MADE, CHEAP MATERIAL, SEAMS ARE FALLING APART! PLEASE DON'T PURCHASE FROM CATHERINE'S! IF YOU DON'T BELIEVE ME, THAN READ ALL OF THE OTHER REVIEWS.

Jan. 2017 they had a clearance sale. The come on: Buy one, put one in the cart free. So I buy two each of several items. Two of the same item, so they are the same price. Full price for first one, second one free? They charge me full price for both of the more expensive items & give me two cheaper items free. My bill was $40 more than I expected. Called them twice & emailed. This is a bait & switch! Beware they also offered an item listed like $18-$19. Usually 0X-2X is the cheaper price & 3X-5X is the higher price? Wrong, I checked each size NONE of the sizes were priced at the lower price. All of them 0X-5X were the higher price. Catherine's is not well managed!

After waiting five business days I try to call to see if they've shipped my order yet being as they charge you $9.99 to ship which is outrageously expensive because it's just regular shipping! When I called two different reps I spoke with told me my pmts didn't go thru. After calling my bank my bank tells me they just haven't taken the payment yet it went through all right as I knew it did. Feeling ripped off I filed a dispute with my bank then to find out later that day from another manager that they don't take the payment until they ship so I had to back the dispute out of my bank which was a big hassle then I simply asked since you charge me $9.99 for shipping which is outrageous when are you going to ship it they said they could take 7 to 14 days to ship it I said that's not what's your thing says and they really didn't care not one bit! I'm thinking if you're going to charge somebody $10 for regular shipping then you should ship it out right away because that's extremely expensive you could have it overnighted for that charge! This is the worst company I think I've ever dealt with and I would never advise anyone to purchase from them unless you have a long time to wait for your product which I hear there merchandise is cheaply made. At this point they don't know when they will ship it so I don't know if I will get my swimsuit before fall? I'm extremely disappointed

Labor Day online sale BANNER showed 30% OFF + Additional 20% OFF> I placed 4 items in my cart. During review of the pricing, only ONE item was reduced by the 30% AND the 20%. Two of the items were reduced by ONLY 20%. One item was reduced by less than 20%. If that's not BAIT & SWITCH, I don't know what is. Even a second-tier supervisor would not acknowledge the deceptive ad. All seven customer service agents gave different reasons for why the 30% discount was not applied! I think Catherine's is trying to make up for the fact that they were so poorly run that they declared BANKRUPTCY in 2020. Now they'll do whtever it takes to make up for their poor management!

Told me they were going to take care of my problem once I sent in a police report stating I didn't receive my clothing. I sent in two affidavits and a police report and I tried calling to find out what was going on and they blocked me! Used a friend's phone and they told me the case was closed and I owed the money? Now why should I pay for something that I did not receive? This was during the Christmas season and I know a lot of people who had items stoled that were delivered.Told me I had too many issues reported? I only had one? HOW disrespectful to block me after@ 40 YEARS as a loyal customer!ll I will NEVER DO BUSINESS WITH CATHERINE'S, for those who do,I would use a mailbox so you don't have to go through all that I did!

I am returning a dress and being charged $10.99 processing fee? I guess that you don't care about returning customers! I wanted to buy a new wardrobe but I won't here. This is ridiculous.

I ordered several tops and spent quite a bit in two orders. I wire one shirt fir my son's graduation. While wearing it, I noticed a defect in the front of the shirt. A defect visible in pictures. I trimmed the large loop of stitching and made the most of it. However, when I called then to get an exchange, they will NOT honor a return because I altered the shirt & that means I planned to keep it. According to them, once I put it on abd altered it, I voided the return policy. I should have left it alone & ruined our pictures & sent it back. I also should have noticed said flaw before wearing it. I didn't notice it, or even look, until I put it on fir graduation. I washed it afterwards so it would be clean to return & that was another no-no. Their customer service is deplorable! I have NEVER cussed at a customer service agent & I told this one it was "bull$#*!". Their brick and mortar stores were fantastic, but their online stores are anything but fantastic. I will look elsewhere for clothing in the future.

I experienced six problems with Catherines, Inc in 10 weeks, while spending $400.
* submitted a charge twice
* omitted application of a discount to a sale
* delivered items not ordered
* stated a coupon was worth $25 but noted 25% in data base (Pedro, CSR Super)
* promised to email a coupon but didn't do it on two ocassions ( Sandra, CSR Super)
* rude & dismissive (Thomas, Mngr)
It appears to me that mistakes are made by design by management. Buyer Beware!

Their customer service is a joke and shouldn't be allowed to label itself as any type of service for customers. Evidently your order doesn't show up on their site as existing until it is shipped (which can take weeks). Not knowing this little tidbit of information, I freaked that the order I placed for my sister's birthday present didn't exist. Even when I typed in the order # that I had screen grabbed it still said it didn't exist. Of course I immediately reordered it - thinking perhaps I forgot to hit the place order button.

Well, long story short (too late) I finally got an email stating my 1st order had shipped so I called up the company to cancel the second order that I placed only 2 days earlier and shows it doesn't exist on the website. Their response, too bad so sad we can't help you. They couldn't even contact the warehouse to see if the order had started processing. Oh, but if I wanted to email the company I could and someone might be able to help me...

There are way too many companies out their that cater to the big and beautiful women of this world, I don't need to give my clothing budget to Catherine's or any of the subsidiaries attached to the Catherine's website.

I ORDERED 2 DRESSES LAST NIGHT. THE COMPANY OVERCHARGED ME BY $10 EACH AND WHEN I CALLED THEM THIS MORNING, THEY REFUSED TO HONOR THE LOWER PRICE. I ASKED THEM TO CANCEL THE ORDER AND I WOULD REORDER AT THE LOWER PRICE. THEY INDICATED ALTHOUGH THE ORDER WAS NOT COMPLETED OR SHIPPED, THEY COULD NOT CANCEL THE ORDER. I WOULD HAVE TO ACCEPT THE DELVIERY AND THEN SEND IT BACK. HANDLING AND PROCESSING FEES ARE TOO HIGH. NO CUSTOMER SERVICE. I SEE A MULTITUDE OF SIMILAR COMPLAINTS. I TOO WILL NOT SHOP WITH THEM AGAIN. TIME TO MAKE A BETTER BUSINESS AND YELP COMPLAINT AS WELL. THIS DOES NOT WORK!