Casetify

If you're the person who is looking to get a product from this company to gift someone, might as well look elsewhere. They don't deliver on their word and the customer support is absolutely useless with helping you. I don't understand how a company as big as them can get away with scamming so many people. Almost all the reviews of the company are negative yet they keep scamming people.

I placed my order on the 5th of March, at which time I was given a date of 19th at the most. Then after contacting customer support about the order, they gave me the date in the first picture. And then after posting a bad review on Trustpilot, they changed it to the date in the second picture. The final picture is from Australia Post Tracking, which hasn't been updated since the 14th of March.

So, it is just better to go elsewhere and save yourself a world of trouble and money.

I love my case! The quality is good than I expected, and I am a careless person who always drops my phone, and the case keeps my phone safe! I will definitely recommend to my friends and family, love CASETiFY.

Don't recommend. Avoid at all cost. Ordered a custom case with the picture of my birth place city and they refused to print it saying it's IP without even trying to help me to find out some solution.

The plastic alone might be better than a cheaper one on Amazon but it's not worth the price tag overall. In person, the image quality is pixelated, looks like it was printed on by a cheap quality printer. It's not up to par with the price I paid, I tried to return but I was asked to send pictures then I had to pay to return the item. I fell for the easy to return with no questions asked trap without reading the fine print. You have to pay for return shipping. My fault for assuming it was THAT easy but overall I wouldn't shop here again.

I ordered a cover for Macbook pro. Didn´t fit. I used Casetify return shippment template. Thats the only way you can contact C. Since they accept returns only in 10 days periode after delivery, I send then a massage for a return. Casetify simply doesn´t answer. Maybe the waite till 10 days have been passed.

I had an amazing experience with this brand! My case came in the exact amount of days it said it would take. So far, the case is very sturdy and durable.

I HATE THIS CRAP COMPANY WITH NO WAY TO GET YOUR MONEY BACK OR PRODUCT REPLACEMENT
I PAID ALMOST $45 FOR A SCREEN PROTECTOR AND IT WOULD NOT STAY PUT AND WOULD KEEP COMING OFF
I COULD GET A CHEAP ONE FOR LESS THAN 1/4 OF THIS PIECE OF $#*! AND WOULD BE BETTER, I NEVER HAD SUCH $#*! SERVICE FOR ANY COMPANY EVER BEFORE, STAY AWAY FROM THIS RIP OFF ARTIST
THEY SAID THEY WOULD GIVE ME A 15% TO BUT ANOTHER ONE, BULL $#*! JOKE

Horrible Quality for a $120 (AUD) phone cover. Completely scratched within a few weeks of delicate indoor use. WOULD NOT RECOMMEND. No option of money return, they just send you another similar product which Im sure will end up the same.

Contacted customer service in regards to incorrect case delivered and false advertisement, and the next day I received a response that the case I initially ordered is no longer available hence the one I received is actually the correct one. I had waited nearly two months to receive my order and during this time they had changed the product detail on their webpage. Spent over $100CDN for a cheap quality case that I'll never ever use! Please be advise to not order anything from these SCAMMERS!

This is my 2nd case from the company. The first one lasted about a year before turning yellow, which happens with clear plastic. So for the 2nd one I decided to get the black plastic with a design and paid $49 with their Mother's Day discount. It is normally $58. After only having the case for 3 weeks, the design is peeling off. I thought it was a hard plastic insert but it is literally a thin sticker pasted on black plastic like something from the dollar store. I contacted customer support and after several Facebook Messenger messages back and forth, they said that it is normal wear and tear which is only under warranty for 10 days. Are you serious? A case falling apart after 3 weeks is not any kind of wear and tear. It's a useless poorly designed piece of junk. I have had cases for years that didn't look this bad. This damage was from just putting it in and taking it out of my pocket and purse. I would not recommend ever buying a case from this company. There are much cheaper and more durable options at elsewhere.

If I could give 0 stars, I would. I have never been so disappointed in a company. I ordered a case, which gave me an expected delivery date. That delivery date came and my item still had not shipped so i reached out to customer service. I was told by customer service that my item was in production and should ship within the next week. 2 more weeks passed, it'd been a month at this point, and I still had not received shipping information. I reached back out to customer service and they informed me that the case I order a month ago and was told would ship weeks ago was now sold out. I never got the case and am now getting a refund. I waited a month for case that I never got because customer service gave me false information. I HIGHLY RECOMMEND NOT BUYING THIS COMPANY.

I can say their products last a long time and customer service agents do their best to cater us. They have a wide range of options for case types and designs!

I purchased an iphone case at the beginning of April and only received it yesterday - it took them close to a month to ship it. When I finally received it, I had dropped my phone and needed to change the purchased case for a different model. I spoke to an online customer service representative and they were the most unhelpful, they took about 15 mins to respond to each thing I said. I was told (in what looked like a copy and paste of a generic message) that I had to pay for registered international shipping fees to exchange the product and the original discount I received would not be applied to the exchanged product. I then preceded to ask questions about the durability of another product that I wanted to purchase in addition to the new phone case, and they did not respond at all.

VERY VERY DISAPPOINTED! WASTE OF TIME AND MONEY!

I love the look of these cases and bought three. All have now hit the bin after less than a year because the sides detached from the case.

Very poor considering the price. JUNK AVOID

I bought a "iPhone 14/14 Plus Camera Lens Protector" and it's broken already, only been used for 2 weeks.
VERY Poor quality! Not worth spending your money on this product!

It scratches easily, the first day I had it on then there's long deep scratches I don't even know where it came from.
And today I accidentally place my iPhone on my handbag buckle and it shattered! Just like that! Shocking!

And this product has no warranty. They don't specifically say anywhere on the page of the product but in a small fine print, so be very careful reading through anything on their webpages.

Honestly don't waste your money buying this protector from Casetify!
Paid $30 you think you'll get better quality and stronger proctor, but sorry you got scammed!
I'll just recommend you to buy ebay cheap lens protector which works better than Casetify! Last ebay cheap lens protector I got worked for more than a year for my iPhone! And $30 Casetify lens protector only lasted 2 weeks! Big joke!

And they are very slow delivery to Australia!

Thank you for getting back to us.

Please be informed that a special warranty policy applies to UV Sanitizers, 3PLY Protective Face Masks, Cloth Masks, Tempered Glass, and Camera Lens Protectors are excluded from our warranty. You may visit this link: https://www.casetify.com/faq for more details.

As a courtesy, we provide a replacement for the item within 10 days from the original date of purchase and unfortunately, your order#******* has passed the timeframe. As a small gesture to express our apologies and a way to thank you for your patience, we would like to offer an extra 15% discount code for you. May we do that for you?

We greatly appreciate your kind understanding on this matter and we look forward to hearing from you.

We bought the camera protector for the latest IPhone. First one broke within a month. Second within two months or so. We spent more than 50$ to not have a product. Amazon sells these 3 for 9 dollars and other similar prices around that pricing zone. We sure cant do worse by ordering there so thats where we will take our business. Above is a prime example of their customer service. You have been warned.

This company is absolutely terrible! I ordered 3 weeks ago, the case is still on hold then I finally emailed them they said there was a issue because I used a selfie with a logo in it so I had to send a new pic in order still on hold and I asked for a whole refund and I'm being ignored. I probably won't get my case or 35$ back DO NOT ORDER FROM HERE

Over 2 weeks later and still no sign of the case, tracking number doesnt work and websites "my order" doesnt work.
Considering i paid 50£ id expect a bit more :/

Lots of designs to choose from and cases are durable. I love how many options one can I can choose from. Looking forward to the Spider Man cases for my Phone.