Carvana

The car they sold me has a bad engine and transmission. They then are making me wait a month to refund my money! The car is back in the website for sale!

They are great at selling but there is NO support. Bought my truck June 4 and waited 3 weeks with no ship date. After leaving bad reviews they called and said it would ship the next day. They called 20 min later and said they had dented it. Another week and half and it finally shipped. The temp plate they sent me expired soon after I got the truck and now I cant use it. Nobody at carvana knows where my plates are. Unbelievable they are still in business. Save yourself the headaches and go see a dealer, they know what they are doing.

Please people stay away from this dishonest company! Purchased my car from them three weeks ago and its been delay after delay. Still waiting! They just keep telling me the same BS. Transport problems. Then my last delivery was just cancelled because the car has a flat tire and needs to be fixed. It will take 10 days! WTF! Just Clowns. You will not get your shipping charge back either. Thank god mine was only $190.

Selling my car to them made me an offer... which was good... keep telling me my pictures are blurry or cant see a corner... over and over. Finally talked to a person said to email them directly to her, did that twice. I can read every detail on the pics i sent. My offer expires today.

Took forever to review a car that I had reserved and then it said someone else bought it when they didn't even let me know inspection was completed. I don't want to give any stars because of the incompetency.

They will drive you CRAZY! Better off going to a dealership. Worst experience ever! They do not care about your satisfaction or if you buy from them or not.
1. Poor customer service: decentralized support staff, get different answers from different people, no follow through when they say will follow up, overall lack of communication.
2. Even a manager from their headquarters never called me back as scheduled.
3. Wrong time sensitive documents were sent.
4. They delayed the delivery 3 times

Even after we canceled our order, after the third delay, they did not ask why or want feedback.

This company has tossed me around like a hot potato after delivering a car with 11 redhibitory defects. I am unable to do anything now without having to potentially wait for weeks before I can even begin to get my trade-in back. Apparently, you have to enter into a new contract with Carvana in order to reject the vehicle within the 7-day trial. Who knew?!

I am an American soldier.
I went through the hiring process, and they ran a background check to include a DOT physical and a drug test I passed everything. They scheduled my start date but I couldn't make it because the US Army put me on orders. Carvana decided to not to move forward and dropped my application. With the following email.

Hi,

I gave you a call to chat about next steps but wasn't able to connect. Due to business needs, we will not be proceeding with your employment at Carvana for the Customer Advocate Delivery role. If you have questions, feel free to reach out to me directly.

Best,

Anna

I purchased a vehicle for the company I work. Carvana registered the vehicle under may name by mistake. After making countless telephone calls in over 2 months, finally they were able to remove my name from the registration. The new registration had incorrect name as well but, we accepted this as is not to go through same terrible experience again. I wish this ended here. I also have been asking the invoice with the corrected name. It has been almost 4 months, at least 10 telephone calls (each takes 30 to 60 minutes), we still do not have the corrected bill of sale. Each person I spoke to tells me something different than the one before. The last person told me today that this case was closed on December 30th and I don't know what to do. I never experienced anything like this in my entire life.
Reputation of used car dealerships is the same for Carvana!

I bought a vehicle from them in 2021. The check engine light comes on after about 4 months and turns out the entire engine needed to be replaced. Car only had 67k miles on it. Engine replacement was 18k. Biggest nightmare of my life.

Was going to buy a Kia Forte 2014, first one hour and ten minutes before delivery the person from Carvana called and said oh we have three things that need attention, rearview mirror loose, motor in driver's mirror not working and car smelt of smoke, so I denied delivery and was told it would be a week till next delivery with everything fixed. So delivery day came and very disappointed the car I looked at online is not the same one delivered. Headlights were discolored and peeling inside of car was horrible, stains on back seats and two big pieces missing on dash by radio and cd player, the guy delivering it didn't even realize it until I pointed it out. So did they have a picture of a perfect car posted and then deliver a 100 percent disappointment. So would you pay over 20,000 for a car like I received. No, Carvana doesn't have a 150 point inspection, I would say not even a 10 percent.

Carvana sells their vehicles at the auctions and do their own condition report of selling vehicles and do an inaccurate one at best. I bought a Honda civic and when I got it, the damages was not listed on the reported condition report or CR, and when I fixed the bumper scrapes and had it checked in at same auctions, they called it a structural damage on my condition report and not on theirs!? So unfair and shady business practice. Now they own the auction also. Bigger and worse. I would not recommend or trust the business to buy or sell to. Car max is the most honest. Do not trust pricing or anything on carvana.

Crappy experience, stay away from carvana. They will delay delivery multiple times, waste your time and still not give you your car due to some crap with their system. Dealership hassle is nothing compared to dealing with them. Carvana more like Crapvana

I bought a 2015 GMC Terrain it was supposed to be certified inspected and before I even made my first payment my GMC was running poorly. I put 9,000 down and the complete total was slightly over 20,000. It started making a loud sound and turned out my used/new vehicle was bone dry of oil. Oil in the tailpipe and oil stains under the hood. That's not something you think to worry about after dropping 9,000 down on a certified inspected vehicle. Sure my warranty covered it but who wants to deal with all the other butterfly affect problems from that bad engine? I requested my money back or a vehicle that's actually worth 20,000 and because it was after their 7 day test drive window they said no and I didn't even have it 4 weeks yet at that point. Don't trust Carvana.

First steps of process went fine.
Then they could not "verify funds" in my bank account.
Then, finally they said they lost the car. Unable to locate it.
And send me their suggested cars to buy instead.
P.S. Don't use their customer servise "call me back" feature. Robot will call and tell you - "carvana has many cars to choose from... Good by."

These people will not "drive you happy" more like extremely disappointed.

Not only did they lie about the cars specs. They sold me a car with damages and mechanical issues that were not depicted in the cars profile online. Then tried to cover it up by not taking responsibility. Then placing it on their insurance- co company silver rock. Who my I just add also sucks to deal with.

Overall if you're trying to get trapped into a 40k plus loan agreement for a car that is not what they claim it to be. Then Carvana is the place for you.

Don't go thru the hassle. They tell us we're approved they just need an absurd amount of paperwork sent in so i send it, only for them to tell me they can't deliver the car because they can't verify employment. Which I understand that's an obvious part of a loan process but they received pay stubs and talked with my husband's employer. But because there was an old website for my husband's company and that phone number has changed they couldn't use that. So after a month of dealing with them I finally told them we're going somewhere else. Don't waste your time. I've gone thru previous loan applications and have never heard of anything this ridiculous.

Listen my fellow car shoppers do not I repeat do not purchase a car from this company. I understand that people be in difficult situations at times bc that's what brought me to CARVANA but if u can please take a different route. I purchase my car January 29 2022. And I'm already out 2 grand bc the company lied about inspections. My car tires was literally falling off and if an inspection was done this problem would have been caught. They realize there is a problem then tell u ooo I'm so sorry yo warranty has expired. Wooo how convenient. It's a total scam and people lives are being destroyed fooling with this online car dealership. Take it from me find another option pleassseeee! Attached is the first five hundred dollar payment. I'm making payments on the car and on the repairs for the car. This a nightmare.

We bought one car from them and had a bad experience, but we thought we'd give them one more try: THEY'RE STILL H O R R I B L E! MUY MALO. DISASTER. Not sure how they can be in business even! I've been on the phone with them as well as tried to provide documents, spent hours and hours and hours=Going to a dealership that is a royal pain in the $#*!, is way, way, way better than dealing with $#*!VANA! Please I highly suggest you don't use them since they're a HORRIBLE company in short.