Carvana

Purchased a truck from Carvana. Truck is awesome, Carvana not so much. Customer service is worse than poor and emails are not accurate. Over 5 phone calls later I request a supervisor and was refused to talk to one. Had to pay late fee to DMV because registration process was a total fail on Carvana's part. Samantha (customer service advocate) doesn't even know what the difference is between sales tax and DMV taxes. So rude every time I called. Still no title to truck. Last email said registration complete and plates will be mailed in 5-7 days. I already did registration myself and have had plates for weeks.

I tried Carvana in June. I ordered car signed documents. Delivery was cancelled 8 times. Spent endless hours on the phone calling them. Promised manager would call several times, no call. Someone at Carvana told me they are not allowed to make outgoing calls. Not once did they call me. They gave me run around about title. After reading these horror stories best thing I did was cancel the whole deal and go to local dealership. I truly feel bad for people stuck in the Carvana nightmare. Government needs to look into this.

What can I say, after reading the other awful reviews I agree. Horrible customer service. Now waiting 3 months for my new vehicle and nothing but stupid excuses from Carvana. Stay away and go to a dealer. Carvana has ruined online car buying for yet another customer.

This company is a JOKE. They valued my 2013 Mustang for $300, yes three hundred lol. I called just to make sure there was no problem with the system, but they actually confirmed that saying that's the value we had for you. Needless to say that I sold it 2 weeks later for 8k.

Because I do not like buying cars I thought I would buy into the Caravan hype of simplicity - getting lured into their sales pitch of simple, online hassle free car buying. This, however, is the opposite of reality. Found a car online, went through the process to purchase and the web pages froze up multiple times, but finally made it through after several chat sessions. Chose my pick up date and arranged to buy using cash. I promptly received a phone call saying I had to upload insurance ASAP, which I did. The agent said I was good to go to pick up car the next day. 5 min. Late a new email - this time saying I was "past the deadline for documents" and it would have to be re-scheduled. Over an hour later and numerous agents and I was finally told it would be ready in 3 weeks "due to unknown factors". The clearly inexperienced agent could have cared less - she said "well looks like a glitch" and good luck. Cancelled my order and will NEVER even think about buying a car from them again.

We recently purchased a vehicle from Carvana on Aug 3,2023 for our daughter. It has turned out to be one of the biggest mistakes we have ever made in purchasing a vehicle. The vehicle needed new brakes, new rotors, new calipers. Also, 4 new tires were required as well as the 4 that were on the car were dry rotted. I spoke with customer service so many times and they have just given us the run around. All issues with the car have to be submitted to a third party called silver fox. It's all just a big headache. So disappointed and I really hope people think twice about purchasing from carvana. I know I will never do it again. The pictures below are of the tires on day 9. They went flat and silver fox would not replace them due to the 7 day return period was over, but the mechanic recommended they replace our tires on day 6 but they refused!

Awful experience! Ordered car and completed all paperwork 2 weeks before delivery. 3 days before weekend pick up they change the date and time to a completely inconvenient appointment during the week and then offered no options to reschedule because 'they're all booked up' for the next week. Would rather I cancel my order than help fix their mess up after wasting 30 minutes pretending to want to help but offering no viable solutions except to pay the ridiculous delivery charge.

Bad selling experience. Paid for them to "pick up my vehicle" and scheduled during one of their 3 hour windows about a week ahead of time. The guy showed up an hour late, had me sign 5 documents and said someone else would show up within about an hour to take the vehicle.

Nobody showed up, so I talked to chat support and they told me nobody was available after 5:00 pm to help me. Then I called on the phone and the CS rep said they can't "escalate" anything until it has been 24 hours. I called after 24 hours and they said some local team was unavailable so they will get back to me.

I live in a big city where parking is expensive, I'm not Carvana's free parking ticket and I'm not hanging around all day hoping one of you probably calls when you're 5 minutes away to get a vehicle parked in an underground garage that is valet only. Why exactly did I pay you money for this "vehicle pick-up" and schedule a time.

Amazing experience with carvana! Ordering my vehicle was a breeze online with no hidden fees! Their finance company offered me a lower rate then my credit union. I did experience 1 delivery delay but we did get snow and Ice so I can't blame carvana for that. I opted to pick my car up from their vending machine in Richmond, VA. What an amazing experience… soooo cool to watch. The car was detailed and super clean inside and out! My car was even nicer in person then on their website! The guy who handled my paperwork was awesome and explained everything in detail. My car only had 1 key and no front license bracket. The gentleman dealing with my car had already put in tickets to address those issues and get them taken care of without me even having to request them. My car has been registered with DMV already and plates are being sent by FedEx and this is day 10 of having my car! Top notch service! I'm definitely a huge fan!

I will never do it again! I'm stuck with a car that has been in the shop longer than I have driven it. Warranty is a joke! Sent it to a Silver Rock Auto Shop and the shop put the shocks on backwards car still making the same noise since my purchase and I'm being passed around via telephone like an offering plate on the first Sunday. So Beware and always get extra coverage on any vehicle purchased by them.

Carvana was very helpful finding an affordable car for me. I wanted a van. The representative I spoke with was kind and informative. They worked hard to keep me in the loop. They quickly found the car I needed. We get down to discussing price and the rep says "just let us know your down payment, for example, you can put $500 down and drive away!" I told her that sounds great and all but I don't want to be tied to this for years. I'm willing to put down at least $3000 today and then pay the car off as quickly as possible...

Haven't heard a word from them since. I guess they only want customers they can string along and milk for years ‍. Thier loss.

Never buy from this company. They have charged me twice for a vehicle and refuse to rectify the situation. Have spent 10 times the amount of time than a dealership trying to fix all of their screw ups. I'm still in Carvana hell.

Buying a car and trading in my old one with Carvana went smoothly enough, but after that it was all downhill. My car was delivered almost two hours late with wipers that were installed incorrectly, and a key remote that didn't work. It was weeks before the key situation was resolved; I took care of the wipers myself. I am now receiving messages that my registration is paused because they need a document that I don't have. I tried getting help from the site's live chat and was met with someone who clearly didn't speak English who was just cutting and pasting responses and adding "please" at the end. I called the customer service number twice and both times spoke with Nick who said "let me just check some things" and then hung up on me. When I called right back, I couldn't get through at all. I WILL NOT be a repeat customer here. Totally unprofessional.

Most adds now lead to Carvana. Sort of feels like a annoying funnel. So choose a car that could be delivered on a day I was around for it and had no scratches. Turns out they could not deliver by the day they said they could. Annoying that they had it in the computer wrong. But wait it gets better. Now missing things that were in the pictures and has scratches that were never mentioned in the add. So this vehicle is now several thousand dollars over priced with no negotiation for said price. Only thing available is take it or leave it. Positive note I have already spoke with about 40 people on not using Carvana and most have been really receptive to the idea of not using Carvana

I have a 2019 BMW that I was interested in selling as I live alone and have four cars which is far too many. This car has less than 15,000 miles on it and has been garage kept in a climate controlled Garage. It looks as new without any rock chips or damage of any kind. It has never been smoked in as well. The cost of this vehicle new was $125,895. Their offer to purchase was $76,000. The local BMW dealer offered $88,500.
They obviously didn't really want the car! They should have told be that in the beginning before I went through all of the "hoops" they made me go through for information about the car!

I caution you against doing business with Carvana. The process is far from easy. It's difficult to reach customer service, there are numerous delays with no accountability. Do NOT buy/trade with Carvana!

Carvana is HORRIBLE. See the pictures I added here and this will prove to you what I'm saying is true. I ordered a car. Twice they cancelled the order for no reason cuz I have great credit. I didn't even get a notification from them. I just found out when I logged into my Carvana account. They had me getting insurance for this car. Had me waste my time. Then cancelled me and didn't even bother sending me an email to explain why. I called them, and when I explained the situation they simply gave me some vague stupid nonsense, similar to the one you see on the pictures, and hung up with me still on the phone. No call, no email. Nothing. Save yourself that stress and don't buy your car from them. Go to Vroom instead. I'm sure they're better.

My delivery date has been rescheduled 8 times the most recent time today the day before July 4th! I confirmed delivery for this morning yesterday only to receive a call this morning before I'm suppose to pick up the vehicle they have yet another so called snag! So in short never received the vehicle and now looking else where to purchase one! People do not haste your time Ive been waiting for this vehicle for a month in counting!