Carvana

Absolutely terrible experience with Carvana. If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insurance when I didn't even have the car. They are not even going to reimburse me or provide any kind of support/compensation for the almost month-long inconvenience they caused. Every time they notified me of the delivery delay just 30 mins - 1 hour before the appointment time and I had to miss work for those appointments several times.

The customer support is awful. They spoke in a very uncaring voice even when I was complaining about all these issues, as if they have nothing to do with it and refused to take any responsibility.

I would not recommend anyone to do any kind of business with them. Complete waste of time and money, not to mention, a huge headache.

I liked the experience dealing with Carvana. I received a better trade in for my car than anywhere else. The only complaint was that they are so busy that it took over a week to deliver the car. The price for delivery was much higher than having the car sent by carrier. The paper work is all done online and very complete. All is needed is insurance card and license. I will buy again from them...

With the pandemic, lack of car inventory and inflation, buying a vehicle right now is more difficult than ever. Carvana made it simple with on-line purchase and friendly delivery. The exact car I wanted did arrive late, but with proper communication and in great condition. I am still in the 7 day trial period, so will repost if anything changes.

Amazing experience with carvana! Ordering my vehicle was a breeze online with no hidden fees! Their finance company offered me a lower rate then my credit union. I did experience 1 delivery delay but we did get snow and Ice so I can't blame carvana for that. I opted to pick my car up from their vending machine in Richmond, VA. What an amazing experience… soooo cool to watch. The car was detailed and super clean inside and out! My car was even nicer in person then on their website! The guy who handled my paperwork was awesome and explained everything in detail. My car only had 1 key and no front license bracket. The gentleman dealing with my car had already put in tickets to address those issues and get them taken care of without me even having to request them. My car has been registered with DMV already and plates are being sent by FedEx and this is day 10 of having my car! Top notch service! I'm definitely a huge fan!

One of the most magical days of my life was buying my car with carvana!, I got it out of the vending machine! It was so much fun! Customer service.Omg! Excellent! Everyone there is so cool! I mean really! However, if you decide to sell your recently purchased vehicle through them, by them, be prepared to not only loose money, but have your pockets turned inside out. So I would advise buy from them, do not sell to them, and you will be a happier person

We ordered a Dodge Ram from Carvana. We had to fill out the paperwork four times. A week later, the car arrived in our state, Massachusetts. Then, on the day of delivery, we were requested to drive 90 minutes in each direction to pick it up, since some workers didn't show up for work. When they did finally deliver the truck after much pleading from us, the engine light went on, so they took the truck and left to have it checked by a mechanic. After a few days, I was told there was a faulty exhaust sensor and that Carvana would have to make the repair, but first had to get approval from their warranty company and that all told it would take about a week and a half. Now they are telling us it is a three-week delay.

The price was right, but the runaround is NOT acceptable. And when I asked about a make-good, a robot simply asked if there was anything it could do to help. Boooo.

So annoying that you view pictures in their list and have to start back to the top. Why do i have waste my time scrolling back to where i left off! Why?! That should be an easy fix. Can view app that have this

Great pick-up. Easy done. Online section of the sale was super wasy and scheduling the pick was super.

I am an American soldier.
I went through the hiring process, and they ran a background check to include a DOT physical and a drug test I passed everything. They scheduled my start date but I couldn't make it because the US Army put me on orders. Carvana decided to not to move forward and dropped my application. With the following email.

Hi,

I gave you a call to chat about next steps but wasn't able to connect. Due to business needs, we will not be proceeding with your employment at Carvana for the Customer Advocate Delivery role. If you have questions, feel free to reach out to me directly.

Best,

Anna

I went on their website with the intention of selling my SUV. I got an offer I would have accepted but it just says save and continue. No option to schedule review and close the sale. All I get is save, continue and buy. Pretty much a big waste of my time. Ane then read the review that their customer service ratings are as low as they could go. BIg waste of my time.

On 2/2/2024, I attempted to purchased a vehicle from Carvana. On 2/5/2024, BEFORE finalizing my application/approval, Carvana withdrew the deposit, which was $2,300, from my bank account. It took 1.5 business days for Carvana to withdraw money from my bank account but it will take Carvana 7-10 business days to return it. Why are they allowed to briefly steal money from consumers BEFORE finalizing approval? Now I can't get a vehicle until Carvana returns my money. That is extremely unacceptable!

Purchasing the car was easy and their warranty administrator quickly approved some major repairs that came up in the first two weeks. But it has gone downhill from there. My temporary tags expired so I can't legally drive the car. Was promised each time I called that they would investigate and get back to me. That happened exactly once. Now the 100 day warranty is running out and they won't extend the warranty even though they have caused the temporary plate to expire. I would never buy another car from them.

I see a lot more positive stories and reviews from using Carvana than negative ones but unfortunately this is an extremely negative one.

My girlfriend was purchasing a car from Carvana and was trading her current car in. She initiated the purchase on a Thursday with pickup/delivery set for the next day, Friday with a window from 2pm-5pm. After 5pm came and went with no car and no word from Carvana about a delay, she reached out and was told by support that the order had been canceled due to an issue with the bank. Fine. Annoying because no one told us in advance, she had to call in to find that out but fine.

She re-processed the order again for the same car with the same details. Now the delivery date was set for Saturday between 11am-2pm. Again, the car never showed up. She spoke with support numerous times and was only told that 'someone will reach out when they're on the way'. I even drove myself out to the Carvana inspection station (about an hour away) to find someone to talk to about this and was given no information other than they confirmed that the car she purchased was in the lot.

It's now Sunday and the car has still not shown up, no one from Carvana has reached out to us and the status on the app still says, "out for delivery", which is what it has shown since Saturday. Support is clueless, there's no upper management to speak to, money was taken from her bank account and she has been left with no car.

We are filing complaints with the BBB and are leaving reviews about this experience everywhere we can. Again, it looks like the majority of people using Carvana don't go through this but for us, this experience has been incredibly frustrating and upsetting and we will be sure to never use this service again.

My car was a few years old but well maintained and ran great. I made the mistake of providing these clowns at Carvana my car's info and expecting a serious offer. Instead they offered around $1,100, about A THIRD of other offers, so I sold the car to a dealership for over $3,100. They continue to pester me over email, now offering $471 (!) for the same car. Prepare to be ripped off if you choose to deal with Carvana.

Unfortunate and disappointing. Was offered a quote for sale of my vehicle. Filled out the questionnaire listing everything concerning vehicle which carvana accepted and confirmed multiple times purchase price and date of pick up. Spent money to have vehicle transported to pick up location only to have them refuse vehicle on said date due to an airbag light that they were made aware of and accepted. Complete waste of time and money not to mention possible loss of another buyer since removed from other sales platforms once I had the purchase confirmation from carvana.

Did two purchases back to back. They were supposed to handle registration then I get sent packet to register myself. Then get charged ridiculous amount of registration fees that they refuse to reimburse. Do trust what they "say"... read the fine print even if it is 30 pages long. Out hundreds of dollars because I was naive enough to take a company as honest to the word. Nope, they sneak stuff in the fine print even after telling you man to man something else. Integrity is lacking.

Reset delivery date three times and never was able to deliver. Now they hold my down payment. So after ruining my Memorial Day weekend for their final act, Carvana still has my cash & I have no car.
It is spelled FRAUD.

Placing an order was very easy. I sold my car and borrowed a friends car for the 5 days until the delivery date. That's when the issues started. I took time off work, drove all over town to meet their deadlines. The delivery date then gets pushed out again and again. Looking for answers? Contact their chat and call a representative only to get bombarded with conflicting information and anyone you talk to will give you a different answer. I ordered a truck and got as far as the delivery date. Thankfully the tow truck driver was kind enough to realize that the entire bottom and engine was severely rusted- 150 point inspection…yea right! This was not disclosed earlier and was purposely left out of the pictures. The cancellation process was seamless. A very disappointing and frustrating experience. Now I'm left without a car and have to look for a rental. Very very bad company.

There's nothing new here except a long drawn out string on emails from nice people promising things they can't deliver. Inspected cars that aren't. The usual you'll find at any car dealer. If Carvana inspected this car, I'm Abraham Lincoln.