Carter'sReviews 362

I decided to invest in a company that promised me a 100% guarantee of their services and the potential to make a significant profit. However, I encountered an issue when they requested an additional payment via SMS that I was unsure about. Fortunately, a friend introduced me to BRIDGERECLAIM, a reputable company that I reached out to for assistance. Thanks to their help, I was able to recover my savings.

Carters has the WORST customer service! They rip you off then try to justify it instead of fixing it! And they conveniently make the returns process slow! They are a sneaky company. I will never do business with them again!

I shopping at the Easton Carter's this afternoon and the caucasion female, heavy set, was beyond rude. She didn't greet me and I tried asking her a question and she couldn't answer me. I refuse to shop at this location anymore. This was the worst customer service experience that I've ever had.

I waited for my order for a week. Only to see today that it was returned to sender because of incorrect address on the shipping label. I checked to ensure I entered the correct address which I did. I call customer service just to be told that I need to re-order the items while I'm waiting for the refund which will only be processed once the items are received back at their warehouse. That has to be a joke. Why would I allow you to charge my card twice when I have no items. Sounds like a scam!

Run the worse people in the world. Carter Kids Clothes uses Bread Financial aka under credit card brand Comenity® Mastercard® Credit Card. These people act like the mob. First they do not send paper statements unless you pay for them, they send it to email address even if it is wrong or the mail goes to spam you you do not see the statement. They do this to charge abusive late fees and usury interest. They abusive in their interest and late fees and their customer service people act and behave like wise guys. DO NOT USE BREAD FINANCIAL THEIR COMENITY or CARTER KIDS CLOTHS.

This is so long I cannot even fit everything in here but don't support this business. They are very dishonest. I ordered 2 times and both times was cancelled but sent through my card. Then said it would take 10 days to remove it. Couldn't give a zero rating

This is the first bad review I have ever given. I was going to pay cash but the cashier said I could use my card and get a discount. We did not end up getting the discount and I unfortunately (my fault) was a few hours late in paying on it and got a late fee. When I got the bill I immediately sent a note back asking if it could be waived. It was easier then trying to get in touch with them by the phone. Then without hearing anything back I get a phone call asking to pay the late fee for the late fee!

Hi, i would like to give a shout out to Eskedar she's at the mall of theEmirates branch, lovely customer service,so eloquent and warm.

Grateful :)

I apperantly had a balance of $14 that was late and never once did they contact me to pay it, but instead they reported it to the bureau's. How terrible is that? If I have a late payment, the least they could have done is called me before it hit the 30 days and said hey you owe $14 and I would have paid it right then and there. Sooooooo terrible now I have my very first late payment on my credit score! Soooo disappointed with this company. I called them right away and they said that I had to contact the credit bureau so I told them to close my credit card immediately. They were like "why" and I told them that they didn't even have the decency to call me before it hit 30 days to let me know so it didn't go to the credit bureau. THAT would have been the right thing to do as a credit company to maintain and acquire costumers. Now I'm going to tell everyone to not get this credit card because they do not look out for their costumers. Just poor!

I hate this credit card and decided to look for how to leave a review. It's the worst credit card I've ever owned. I had to call customer service and cancel it. I made purchase of $53 and ended up paying hundreds of dollars because someone is not doing their job. I called somany times just to make a payment and and everything I get an email with a fee saying how it didn't go through and all the charges and interest. How are my other credit card payments from thesame account going through. I think they know exactly what they are doing. I finally called them and beg to cancel the card.

I had a terrible shopping experience with Carter's and don't recommend anyone buy items from this company unless you want to be disappointed. I ordered a t-shirt with a sports logo from Carter's for my child for a special school event – a shirt I was only able to find through their website. I made sure to order well in advance of their shipping timelines for a store pickup and the day before the item was supposed to be ready, I found out they cancelled/refunded the order. There was no notification sent to me and I only found out after manually looking up the order. That left me scrambling to find something else for my son so he wouldn't be disappointed for his special event. Completely unacceptable for a shopping experience that failed to deliver, especially for busy parents who are already tight on time. Do better Carter's.

Best store in town! Loni is nicest person l ever met! Excellent items great prices and store is so organized and clean. I have been a customer for 19 years!👍

I'm sad to say that I'll be closing my account. I just learned that I've been charged a late fee even though I'm paying on the due date. I'm so sorry that I haven't paid before 5pm on those dates. You're ridiculous. This is offensive it's:5:10 pm. I will be paying the card off and closing this account. Beware of how they're overcharging their customers. Shame on you.

I placed an order a week ago with Carter's, and later got a notification an item was out of stock so the order was canceled & I got my money back. They gave me a discount so I went in to place a different order. I tried to place it, was charged, but the website stayed on the "my
Cart page" and didn't process. It did this twice. Customer service told me it wasn't an actual charge, but the money is clearly still gone from my account. The next person told me to wait a few more days, but stated they can see on their end that multiple charges tried to go through & I was charged twice. The person after that left the chat. Wish I would have read reviews on this awful website before placing an order with them. Will never ever do it again, I suggest you do the same.

My shipping address got mixed up. I contacted them immediately after the order was placed. The customer rep told me to wait 30 minutes since I just placed it. 30 minutes later they said because the order was in process already they couldn't change it therefore I had to wait till the order got shipped out and contacted them back to change it. When the order shipped out guess what they said they couldn't do anything. I DO NOT RECOMMEND THIS BUSINESS, SO INCONSISTENT AND NOT HELPFUL!

Ordered at website to be sent as a gift for my one year old niece. Only received emails stating my order was delayed. Waited. Waited... Finally called and was told my order was cancelled since the shipping didn't match my billing. I had to call to.learn this but worse of all you cannot place gift orders to be delivered to recipient of gift. Total bs. Never again for Carter's

So many trackers and spam, it's unbelievable. Impossible to place a simple order. Incredibly disappointing. Customer Service is of no help whatsoever.

We love carters. They are a very rare brand that still makes clothes 100% cotton for a very good price. More so than that I needed to leave a comment about the employee (Jaimie) who just was all around amazing person and also had excellent costumer service and people skills. Not only was she helpful and genuine, all while being extremely professional, she was all over the store organizing patiently and multi tasking! I truly hope that she advances and gets career she dreams of, because she has all the traits of someone that would be an asset for any company. Oh, we were shopping at west palm beach, fl outlet location (on palm beach lakes). I didn't know her name until I looks at our electronic receipt and just needed to Praia this wonderful young women!

I always get a beautiful experience while shopping here and Aalayah just made my day even more wonderful.

Paid off my account last month and this month I received a bill for $2.00. When I asked why, I was told it was interest charges because of a late payment 3 months ago. I paid a late fee and interest charges already. That was acknowledged and said this fee doesn't post until you have a $0 balance. Seems shady to me