The service was outstanding, and my order arrived super fast - even earlier than I expected! The quality of the products was amazing, and I loved being able to track my package in real-time. I'm beyond happy with my purchase and will definitely be coming back for more. If you're looking for top-notch service and efficiency, this store comes highly recommended!
Prepared the clay as directed and left to dry as per instructions but unfortunately the clay cracked in Numerous places which was not at all the desired result based on images of the product when purchasing
Thank you for your review and I am extremely sorry for the unpleasant experience you had with the photo frame.
We have to be mindful of the clay and use self-judgment to determine when to stop softening it. As is the case with any DIY project using clay including pottery. The instructions are only meant to serve as a guide. Sometimes, several factors come into play when it comes to achieving the right consistency of the dough, such as moisture, room temperature, and humidity.
However, we do not want you to be unhappy with your purchase so we have already sent you a return label to send the product back to us for a full refund of your order.
Please contact our customer service team if you have any other concerns.
Communication was given not long after my purchase that my chosen item was out of stock in the Australian warehouse - which is completely fine and I appreciate.
After notifying the representative that I'm happy for the delivery to come from the Chinese warehouse there was a weeks delay in responding and therefore notifying the dispatch team.
I am yet to receive a dispatch notice and it has been almost three weeks since my initial order.
Thank you for taking the time to review us! We really appreciate it. Unfortunately, the product you had ordered was out of stock at our AU warehouse and we promptly reached out to you about this situation and clearly set expectations of the extended delivery timeline of an additional 3 weeks. The package was delivered on 19th March which is within the extended time frame that we had informed you about.
If you still have any questions, please contact our customer service team and they will be happy to address all your concerns.
Very happy with interaction - dress was unable to be delivered in time due to transportation issues & they were very communicative about this & offered to refund the dress as the delivery date was after the date of the event.
Thank you so much for your review, Catherine! We are sorry that your order could not be delivered on time due to some unforeseen delays with the carrier. But we sure do hope to see you shop with us in the near future.
I emailed customer service asking a question about my order the day after I ordered and I never heard back. Disappointing for an Australian owned company.
Thank you for your review, Melissa! I apologize for the unpleasant experience. For an unknown technical reason, your emails were being flagged as Spam by our email server because of which our Customer Service team never received your emails. This issue has now been fixed. We did try to reach out to you to explain the situation but never heard back from you.
I see that your package was delivered and I hope you liked the product you ordered.
If you have any questions or if you would like to share any feedback about the product, please feel free to reach out to us.
Didn't arrive the tracking number says it was delivered but I never received it really disappointed because they were dresses for my flower girls now I have to try find something at such short notice 😢
Hi Tracy, I regret the inconvenience. We reached out to AU Post about the delivery and they mentioned that the package was delivered. They asked the recipient of the package to contact them in case an inquiry needed to be opened. We tried to reach out to you multiple times through emails and calls, but did not get any response. Please contact our Customer Care team at info@minnieme.com.au in case you need further assistance.
Got a super cute feeding set for a birthday present. I'd searched a lot of sites and this was by far the cutest I could find, and a really good price. Turn around was quick with updates on order processing. They're very transparent on their website around whether the product will take longer if it needs to be shipped from o/s. Definitely worth a look for something different.
Thank you for taking the time to review us. Really appreciate it!
These guys are amazing! My son was missing shorts with the delivery and customer service assured me they would find a solution in time for my sons baptism. Wow. I cannot rate them more. So happy with my purchases. My son looked so cute and everyone loved what we was wearing. Thank you Minnie me for going above and beyond to satisfaction
Thank you so much for your review, Mariebeth! We are so glad to know you liked the products!
I ordered a dress that never arrived. Company keeps telling me to check again. How many times can I check for something that isn't there? They are avoiding giving a refund.
Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.
I hope this helps clarifies the situation.
If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.
I am so happy with the quality of customer service that is given here. Communication was efficient and fast, I felt like I was really taken care of. Delivery was also very quick and on time! Recently purchased a pair of shoes for my niece which didn't fit and wanted a bigger size. I emailed customer service and got a quick response straight away giving me instructions on how to proceed with the refund. After receiving the shoes which I sent back, customer service representative notified me that the refund has been issued back into my account and I could make a new order for a bigger size. I always have trouble when refunding with purchases online but this was super easy to do! Outstanding customer service, I highly recommend this place!
Hello Jodie, thank you so much for your valuable feedback! We really appreciate it!
Parcel arrived late, outside of the suggested delivery time and after the event I purchased it for. Raised my concerns a few weeks after purchase and was dismissed and lied to. Customer service was more interested in patronising me than helping to resolve issues.
Dear Sean, we apologize for any inconvenience caused by the late delivery of your parcel. We understand that it arrived after the event you purchased it for.
We would like to clarify that we have the delivery information clearly stated on the product page, accessible and highlighted in red under the buy button for easy navigation. We expect our customers to read the shipping timeline for a better understanding and transparency regarding the delivery process. In addition, we also mention the detailed shipping timelines on our returns and shipping terms page.
During our communication with you, we responded to every concern promptly. It is important to note that your order was placed during the holiday season, which often experiences a high volume of shipments and limited working days for couriers and postal services.
However, we are pleased to inform you that your parcel was delivered within the expected time frame, considering the challenges of the peak holiday season. We understand that this may not have been ideal for your specific event, and for that, we sincerely apologise.
To resolve the issue, we offered you a full refund for your order, all you need is to return the order. We want to assure you that we take customer satisfaction seriously and strive to provide the best possible service.
Please understand that while we do our best to ensure fast delivery, we cannot guarantee it during peak seasons or unforeseen circumstances. We appreciate your understanding and patience in this matter.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.
I was very disappointed that I paid extra for express post and yet my parcel was sent on a truck. You can not offer express within Australia if you are sending all items on a truck from Canberra. I live in regional North Queensland and it took 10 business days. I will be returning purchase as I didn't receive it in time of event.
Hi Emily, we are extremely sorry for the unpleasant experience you have had with your order. We had dispatched the product on time using Express shipping, however, there was a delay on the carrier's end which was not in our control. But we do take full responsibility for it.
As a token of our apology, we have refunded 30% of your order and the credit should be already available in your account.
We are in discussions with our shipping partners to take corrective measures so that these delays do not happen in the future.
I am so so happy with my Peony Baby Nest. The purchasing process was really easy & the delivery was super quick! The instructions made it easy to put together and it's exactly like the images show. Amazing quality and super soft too!
Thank you so much for your detailed review, Vanessa! We are glad to know you liked our products :)
I ordered 3 unicorn storage boxes for my daughters playroom.
They arrived exceptionally quickly and when opened I was most impressed by the quality.
My daughter absolutely loves them.
I will be definitely ordering from MinnieMe again.
Hi Ruma!
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback!
The product was good and delivery excellent. BUT it was advertised as a toddler backpack and was too big for my two year old grandchild. Not returned yet because Covid has intervened. Am awaiting successful return once I am able to go to a post office.
Hi Catherine, thank you for taking out the time to review us. We value your feedback immensely and will make sure to improve on the product description based on your feedback. You can return the product for a refund at your convenience.
After having the wrong product shipped to me, I emailed the company and the issue was resolved within 12-18 hours. A free return label was emailed to me and the correct item was promptly shipped out and received within the week. They were also very understanding about the fact that I am moving house, so I had to change my shipping address and am being a bit slow with my return.
Overall 10/10. I have no complaints at all.
Thank you so much for your review, Sian! We really do appreciate having you as our customer :)
Just received my daughter's dress I ordered for her christening. I got it expressed and it arrived within a couple of days. Thank you for your service and also the quality of her dress is amazing. Highly recommend for anyone. I was able to shop for the whole outfit on here. Made it incredibly easy. Thank you
Thank you so much for your wonderful feedback, Renee! I am so happy to hear that you loved the dress :)
I received my items in a timely manner, which was good. However, I was dissatisfied with a pair of shoes and sent an email about it. The response I got was that it was put out of shape in transit. Yes the shoe may have been a little out of shape, but the bow is definitely stitched on incorrectly. I have pulled it every which way and it defines doesn't match the partner shoe and doesn't match the second pair that I got in another size. I feel the 20% I was offered as a 'good gesture' wasn't good enough for an item that isn't perfect. Not like I can let her wear it like that, especially for an event.
My youngest daughter has recently had her first baby and I wanted to buy her a useful present, so I sent her information, from another site, on a bag to attach to the front of the pram. She sent me information on a pram bag from the MinnieMe site which she preferred, so that was the one I ordered. She has been very happy with the gift and particularly loves the easily accessible pocket for tissues at the front of the bag.
Thank you so much for your detailed review, Lillian. We are so glad to hear that your daughter liked the product :)
I didn't actually receive what I ordered. And unfortunetly the functionality wasn't great, however when I brought this up I received a partial refund and the customer service was lovely.
Thank you so much for taking the time to review us! Your feedback goes a long way in helping us improve our products and services.
Overview
MinnieMe has a rating of 3.7 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MinnieMe most frequently mention good quality and customer service. MinnieMe ranks 3rd among Baby Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review, Rita! We are glad to have you as a customer :)