I loved the baptism clothing I ordered. Excellent quality. Was suprised that it arrived earlier than expected.
After a disastrous start with this gift card purchase MinnieMe made an impressive recovery and did what was required in order to rectify their error and secure customer loyalty.
Thank you so much for your review, Andrea! And I am sorry for the initial unpleasant experience. It was a learning for us as well. We are happy to have you as our customer :)
Thanks for charging me $10 for non existent shipping when i purchased a gift card as a gift which you will email to the recipient.
I bought to go to snow but our trip was canceled.
Anyway the material is very good and my son can wear in winter as it's very comfortable for normal cold day as well.
Thank you!
Sorry to hear about the trip :( However, I am glad to know that you liked the item. Thank you so much for taking time out to review us. Really appreciate it.
The attention to details from the team was fantastic! Constant communication over sizing and delivery. The gown I ordered was also beautiful! Highly recommend supporting MinnieMe!
Thank you so much for your wonderful review, Alexandra! We really appreciate it! Glad to have you as a customer :)
Simple and easy ordering process. Very pleased with quality of product. Delivery took some time but expected around this time or the year.
Thank you so much for your review, Karen! I am glad you liked the products :)
Really good except maybe next time free shipping, and faster reply with the emails the dress was already on its way before my email was replied to.
Hi Brooke, thank you so much for your wonderful review. We do provide free shipping on every order over $150 :)
The package would've been received with 3 days but the local postage system made it take an extra day
Thank you so much for your review, Angel! We are in talks with our shipping partners make sure such delays do not happen in the future!
A confirmation email when an order is placed would of been ideal and been informed when shipped. Rather than myself having to follow up.
Thank you for your feedback, Amanda! Normally a system generated email invoice and an email with tracking information are sent out immediately after an order is placed and once the package is shipped, respectively! I am sorry that it did not happen in your case. I have already asked our tech team to investigate into this.
I was very disappointed that I paid extra for express post and yet my parcel was sent on a truck. You can not offer express within Australia if you are sending all items on a truck from Canberra. I live in regional North Queensland and it took 10 business days. I will be returning purchase as I didn't receive it in time of event.
Hi Emily, we are extremely sorry for the unpleasant experience you have had with your order. We had dispatched the product on time using Express shipping, however, there was a delay on the carrier's end which was not in our control. But we do take full responsibility for it.
As a token of our apology, we have refunded 30% of your order and the credit should be already available in your account.
We are in discussions with our shipping partners to take corrective measures so that these delays do not happen in the future.
I ordered a dress that never arrived. Company keeps telling me to check again. How many times can I check for something that isn't there? They are avoiding giving a refund.
Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.
I hope this helps clarifies the situation.
If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.
My daughter fits size 10 usually when we got the dress it was so big we have to go get it altered and also it's super long so we have to get it taken up before our wedding. 😢
Thank you for your review, Halie. I am sorry to hear that the dress you ordered did not fit your daughter perfectly.
We understand that there can be slight differences in sizing across different brands, which is why we provided a detailed sizing chart on the product page for our customers to make an informed decision. Not only that, we also have a return policy in place to allow our customers to return the dress for a refund within 30 days of delivery.
If you have any further questions, please reach out to our customer service team and they will be glad to help.
I received my items in a timely manner, which was good. However, I was dissatisfied with a pair of shoes and sent an email about it. The response I got was that it was put out of shape in transit. Yes the shoe may have been a little out of shape, but the bow is definitely stitched on incorrectly. I have pulled it every which way and it defines doesn't match the partner shoe and doesn't match the second pair that I got in another size. I feel the 20% I was offered as a 'good gesture' wasn't good enough for an item that isn't perfect. Not like I can let her wear it like that, especially for an event.
Purchased a size small christening outfit & they sent me a large instead. When i advised that i was sent the wrong size i was told that eventhough that the tag is a large its actually a small size which is misleading & untrue. I was told to re-purchase the size i want & to return the original purchase. Instead of rectifying their mistake i had to resend the item back & bear the cost of the return. Very unhappy.
Dear Ruwanthi, we are really sorry for the unpleasant experience you had shopping with us. I assure you this is not usual. I wanted to inform you that your order was duly refunded once the returned package was received. We have also put additional measures in place to make sure this issue never happens again in the future.
Terrible. Button hole missing on shirt, pants and vest. Very cheap material
Waste of money, effort and time.
Useless.
Thank you for your review, Ashwini! I understand how frustrating your experience might have been.
As I mentioned during our phone and email conversation, this is the first time we have received a complaint for this item. However, I understand these things might happen, that is why I sent you a free return label to return the item to us for a full refund.
As soon as we receive the returned package, we will promptly issue a refund for your purchase.
I hope this helps.
I bought a dress for my daughter birthday and the dress was so beautiful, same as shown in the picture. Highly recommended
Thank you so much for your review, Neela! Glad to have you as our customer :)
My first item arrives damaged, and when I contacted customer service I received a very quick response, a replacement item was sent out right away and arrived quickly, and it is perfect :)
Thank you so much for your review, Anna-Marie! We really appreciate it :)
I got my gift boxes very quickly, just a few days after ordering. The quality is good. I'm happy with my purchase.
Thank you so much for your review, Anastasia! We really appreciate it :)
Very satisfied.
Dress was true to size and quality as displayed online.
Quick response and assistance received by email when needed.
Thank you so much for taking the time to send us your valuable feedback, Audrey! We are glad you liked our product!
Received my daughters baptism dress really quickly and it is absolutely beautiful! The quality is amazing too! Thank you so much
Thank you so much for your review, Natalia! It really means a lot to us :)
Beautiful baby girl clothes. Exactly like they look in the pictures. Great price for the quality, delivered fast and very happy!
Thank you so much for your review, Kylie! We are so glad to hear that you liked the clothes :)
Overview
MinnieMe has a rating of 3.7 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MinnieMe most frequently mention good quality and customer service. MinnieMe ranks 3rd among Baby Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you so much for your review! I am glad you liked the product :)