Carter's

Bought $200 in baby clothes for my 6 month old baby, for her to have stuff to wear for the next 6-8 months. The package was lost, I never received it. Since the tracking shows as delivered to a 3rd party shipper (who never got it), they wont reimburse or replace my purchased items. They suggested I complain to my bank! WORST CUSTOMER SERVICE EXPERIENCE EVER!

I placed my order on 12/09 online, and it was processed on 12/10. I called on Friday 12/20 and was told my order was to be delivered to the store on 12/23 for pick up. I call the store today, 12/23, they tell me nothing is in, and orders placed after cyber Monday will arrive AFTER 12/27. I have a huge issue with this, because if the site promises delivery within 3-7 business days, STICK TO IT OR NOTIFY SOMEONE! That simple. If they notified me, it would give me the option to wait or not. Now, I am stuck on hold, waiting for someone to cancel my order that has been in transit for 8 days, and my daughter has no new clothes for Christmas. If I knew this before, I would have never placed the order, OR if I knew sooner, it would have allowed me the option to either wait, or cancel and go somewhere else. To say I am upset with their lack of communication to the customer with ( CORRECT) information, is an understatement. I will NEVER ever in my life time, order from them online.

I placed an order on 4/13 and they immediately took my money before they shipped my package a week and a half later. Now my package has recently shipped and not expected to arrive until MAY 6TH. 1 week shy of a full month? What a joke. My son will probably have outgrown the clothes by then. Also, the customer service rep I spoke to, whose English was hardly recognizable, was unapologetic, monotoned, and of zero help whatsoever. And to top it off, they use FedEx smart post, which essentially takes as much time as they can to deliver your package to cut down on shipping costs to literally save pennies worth instead of using Ground or Priority. I wont hold my breath on the delivery date (as it's already changed twice). First and last time ordering from Carters online. This was the worst experience I've ever had ordering online. I wish I could cancel/return said items, but that's another nightmare in itself. They simply dont care about their customers or you getting your items in a timely fashion. Atrocious business practice.

I had several questions and asked customer service to clarify them. Customer support doesn't address my queries at all, made many mistakes, was very passive and did not help at all.

Do NOT order from this company, their website NEVER works for returns. You have to sit on hold forever trying to find someone that will help you but then you get transferred to different people. They promise they will call you back but no one ever does. DO NOT ORDER FROM THEM, unless you want to spend hours of your life trying to do a return. No one you call knows what they are doing and just keep transferring you from person to person

I called yesterday morning, left my number for call back. Hours later still waiting, so used a second line to call. No response after several hours. Day two of calling AGAIN! On call for several hours. Left contact number for call back to keep my place in line (Yea, right!). Still waiting and have a second line on hold waiting, also. I have never received the my order from 4/20/20 mail via USPS. The order was tracked to be delivered on 4/24/20, but not received USPS contacted 4/26/20 and completed form for lost package, which will take weeks to investigate. I have attempted to contact Carters to have the package sent again. I made a purchase and I want it now, not possibly weeks from now. CUSTOMER SERVICE DOES NOT EXIST AT CARTERS. Covid 19 may have caused some issues, but POOR to NO Customer Service can stop this customer from wanting to purchase AGAIN!

Hi, i would like to give a shout out to Eskedar she's at the mall of theEmirates branch, lovely customer service,so eloquent and warm.

Grateful :)

Place order Black Friday it is 12/15/19 and my order is still processing. If there is a store near you or close it's worth the drive because this is ridiculous.