Vanessa W.

I placed my order on 12/09 online, and it was processed on 12/10. I called on Friday 12/20 and was told my order was to be delivered to the store on 12/23 for pick up. I call the store today, 12/23, they tell me nothing is in, and orders placed after cyber Monday will arrive AFTER 12/27. I have a huge issue with this, because if the site promises delivery within 3-7 business days, STICK TO IT OR NOTIFY SOMEONE! That simple. If they notified me, it would give me the option to wait or not. Now, I am stuck on hold, waiting for someone to cancel my order that has been in transit for 8 days, and my daughter has no new clothes for Christmas. If I knew this before, I would have never placed the order, OR if I knew sooner, it would have allowed me the option to either wait, or cancel and go somewhere else. To say I am upset with their lack of communication to the customer with ( CORRECT) information, is an understatement. I will NEVER ever in my life time, order from them online.

They processed my first order with no issue, so I went back to order another giftcard but to a different store. They cancelled the second order with no explanation. They must think it was a fraudulent purchase but I informed them it definitely was not. They were not helpful in any way even when I provided the proper information to prove I was the one who actually was placing the order. I do appreciate a good fraud screening, but this is ridiculous. I then asked for the first one to be cancelled and they told me it would take 15 days to get my money back in my account AFTER they contacted the company that I purchased the gift card from. This was my first experience with this site and I will NOT buy from them again. They do not make it convenient for people like me who cannot easily get up and go get a physical gift card for family.