From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
A notification informed me that I needed to contact office for monthly Statement.
Finely someone that talks English and tells me all the different policy you have to offer.
James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The agent was very nice and helpful and knowledgeable about my situation
Jackie, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Since Douglas Chrysler Dodge Jeep does not accept Carshield, we had no experience using Carshield. Since we failed to inform Carshield before work was done, Carshield refused to pay some or all of the bill. Carshield informed us they would have found us another repair facility. We want our vehicle to be taken to a Chrysler dealer and they are the closest and best in the area.
Jane, we offer comprehensive support in finding certified repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
They provided me with World Class Service overall. During my time with it.
George, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
It was simple to use. It was fast and friendly service. The representative was helpful.
Doris, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I enjoyed the peace of mind my car shield policy gave me on my 2021 Jeep. Unfortunately, it was totaled and I no longer needed the policy. I highly recommend CarShield.
Katherine, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
My experience is over with. It happen 8 or 9 months ago.
You have some bad reviews from CarShield customers for denying their claims
Santo, we have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
They answered all my questions and even gave me more information.
Mark, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I called to confirm payment due to a new debit card.
He did and assured me the payment was made but it was too early to a confirmation because it was a debit card and sent me a survey to fill out so I would have some sort of proof.
He deserves a raise for going above and beyond; he listened and responded to my needs whereas he could've just brushed me off.
Kandel, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I have never experienced the more knowledgeable and capable mechanics Since I've had the car, they were great
Paul, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I've been with Carshield for 5 years, I always recommend Carshield to my family and friends because of the fast service they provide
Ernest, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Car Shield has been 1 of the best automotive decisions I've made,they have saved me several thousand dollars in repairs on my 2011 Chrysler Town and Country van in the 4 years I have owned it. I've been recommending Car Shield to my family and friends. If I could do a commercial I would, thanks Car Shield
Very informative and very pleasant. And I didn't have to go through 25 Robo calls to get to a human. And that could speaking English or I could understand. Don't get the wrong, it's to English people like Game of Thrones. Lol progressive moment.
Richard, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
So my experience with Car Shield is very positive. I'm in the process of transitioning over to CS. I have been met with very friendly and professional staff.
Mike, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The representative was very professional, friendly and knowledgeable.
Ana, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
When Ti'Rhonda (sp) pick up to assist me, she was very pleasant and took very good care of me. She called the car place to make sure everything was in order. She returned to me and gave me all the details.
She was great, then she transferred me to roadside service. She wished me a happy Thanksgiving and well wishes..
Pamela, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
The customer service agent was very courteous, helpful, and responsive to my inquiry.
Thomas, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Called to update credit card. Was taken care of in less than 5 minutes. Very satisfied.
Stephen, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
I received a renewal email which gave me the opportunity to get a wonderful discount on my renewal for 2025, which I am very thankful.
Ruth, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I brought my car to my favorite mechanic and he told me that I needed all new brakes and a master cylinder, I told him to fix it and it was done the next day and Car Shield took care of the cost and I was back on the road that night.
Christopher, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!