From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Because I trust the service that car shield give to there customer
I ordered a new debit card anc called car shield to give them new card number for auto withdrawal and it was a great experience. Quick, professional. Well, the card did not work so we had to get another. This one works so i again called car shield with this new number. The girl was not as pleasant as the first one. I asked her to repeat the number back to me and she told me she could not do that. I was offput about that but otherwise it was handled ok.
Toni, we appreciate you taking the time to bring this matter to our attention. We pride ourselves on excellent customer service and we will make sure this is addressed. Thank you for your time.
CarShield is a must have! They paid to get my car fixed and provided me with a rental why my car was in the shop. I am very pleased with the service.
Carl, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I'm very appreciative of the customer support team and their patience.
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I really had the best experience with Car Shield, some of my friends tried to make me believe that car shield does not commit to their customers. I have no complaints.
Tamela, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very happy with my coverage. I feel confident they will always be there to support me in my time of need.
Michelle, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
My Auto Front Grille Shutter malfunction,needed to be replaced. I took my car too my mechanic and they contact CarShield. The part was covered under my CarShield Warranty. I had a good experience through CarShield.
Jack, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
In 2022, I had to get a turbocharger for my former 2007 Audi Quattro Automatic Transmission Station wagon. The parts would have cost me over $5,000 dollars. But fortunately, then and now I didn't have to pay that enormous price that I was quoted from the dealership and other auto mechanics. CarShield replaced the Turbocharger. I paid only my $200 dollar deductible. I was so happy and relieved thanks to CarShield.
Representative was very friendly, knowledgeable and helpful
Dale, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I was supposed to be reimbursed for money I paid that was covered by my policy with you. The repair place was paid immediately, but I am still waiting for my $177.00 back.
Cora, after further review, we have found that the reimbursement was applied to the payment made to the repair facility. We are actively working to resolve this issue. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
Carshield was very instrumental in letting me know what parts were covered. It was an awesome experience.
Samuel, thank you for your review and we are always here to help. Please give us a call if you need anything else!
At first I was told I wasn't covered for my car's problem but after hours of phone calls from the shop and myself the coverage came through
James, after further review it appears the repair facility initially called in the incorrect part, which lead to the misunderstanding in the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
After finding out that my repair did not qualify for Car Shield repairs, I was impressed with the fact the secretary was willing to work with me (split the repair job into 3 parts) when I told her that I could not afford the entire price all at once.
Donna, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I was told on November 15 by a Customer Care agent that my repair my would be covered, however when the repair shop called Car Shield, on December 18 he was told that the repair was not covered.
Malinda, we advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. We will look further into this and and appreciate your feedback. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Just needed clarification of my coverage, and was happy with
Communication
Gary, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Locking hub on my F350 would not lock. I called CarShield and checked it to my local mechanic and they replaced my locking hubs with OEM parts and all I paid was $100 for the service. Thank you.
Steve, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I must have hit something in the road because it made a loud noise, then it sounded like I had created a hole in my muffler. I brought the car to my mechanic and he said a piece of the tailpipe had come off, and it would have to be replaced at a cost of $700. I called car shield to report it and ask for it to be covered. I have never heard from them since.
Peter, we are sorry to hear about your recent breakdown. We offer mechanical breakdown coverage so unfortunately we do not cover external damages to vehicles. We would recommend contacting your car insurance for further assistance. Please give us a call if you have any questions about your coverage with us.
Carshield representative told me that certain parts were covered and that my vehicle would be covered. Carshield after telling me parts were covered and authorized me to have my vehicle fixed refused payment
Gary, we apologize for any inconvenience this has caused. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Learned I have shops in my area that work with car Shield on repairs
Connie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
We did not use the car shield warranty this time. The representative gave us 2 options of good shops for a small repair.
Leslie, thank you for your review and we are always here to help. Please give us a call if you need anything else!
No issue or comment at this time. Will contact car shield at appropriate time
Marilynn, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.