From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Rep listened and suggested dealers that they trusted to do a good job
My car was VANDALISED and I was in need of tow truck to transfer my car to Ray Skillman West. He was very prompt. He also assisted me in cleaning up the broken glass from the ground from where my car window was broken out. It was raining and he didn't mind. Thanks for your help.
We're sorry to hear that happened to you, however, we happy that you are satisfied with our services. Please don’t hesitate to call us if you need anything else.
Knowledgeable and professional customer service representative
Rodrica, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
My monthly payment is automatic payment on a card. The card expired. Car Shield left message for me to call. I gave Car Shield new expiration date to complete payment. Process went very well!
James, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Asked if a car issue I was having only to fine out it wasn't covered. Spoke with customer service and they explained my coverage.
Barbara, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Once you have car shield your vehicle is well taken care of and prompt
Clarence, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
From the minute we talked to the representative the first time thru the rental car process and dealing with repair agent everything went smoothly.
Larry, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I am still waiting for reimbursement for the towing and rental car. I am considering another company because non of the car dealerships in my area will deal with CarShield because they don't pay the bills.
William, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. We're proud of our track record of serving over 2 million customers in our 19 years in business. Additionally, our claims department pays out over $12 million in claims every month. We also have an A + rating with the BBB. If you have any questions or concerns, please contact our Customer Service Department for further assistance.
When we have had car problems, car shield has always come thru for us.
Jimmy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Great very good outstanding fantastic super honest overwhelming
Anthony, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
When I contacted the company about the issue with my vehicle, they handled it with care.
Horace, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Experience was good everyone was nice and speedy on getting the car in for service. The car rental was very smooth and easy.
Thank you
Bilal, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I needed to talk to someone about a billing issue, the service representative was pleasant, knew what she was talking about, and able to take care of my questions quickly.
David, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
My experience with CarShield was great! However the advance transmissions shop they referred me to is another story!
Michael, we appreciate the time you took to leave a review! We have a dedicated team that specializes in locating repair facilities based on our customers needs and location. Please call our Customer Service at 1-800-587-4162 as we would like to hear more about your experience and look further into this. We look forward to speaking with you soon.
I called Car Shield to ask a question about having my brakes replaced. I was told that you would replace brakes. Took my car to the dealership and they replace the brakes for $888.00. They also told me that Car Shield will not pay, I Advise them that I did contact you and was told that you do replace brakes, he called you and was told that you do not pay for this. Why am I paying you, the commercials say, take it to the dealer before it is too late and cost too much. I am a senior and that hurt having to pay that amount out of pocket. This is why I pay you monthly. Very disappointed.
Robert, we apologize for any confusion regarding your coverage. We recommend having your repair facility call our claims department with their diagnosis to start a claim. After further review, the brake pads and rotors are considered to be routine maintenance, which are parts not listed for coverage. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I've been very pleased w/the 2 times they fixed my car and it's still running good, no problem's. Thanks
John, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Customer service and claims service were very helpful in locating me a certified repair shop and technician in my time of need.
David, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Worked through my repair service provider without my interaction.
Car Shield Notified me when the settlement negotiations was complete. Waiting for repair shop to acquire replacement parts and complete repair order. The replacement parts are on order with anticipated delivery of this week.
James, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
All good as promised per all information like like etc. Etc.
Richard, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Negotiations with service shop is poor. I had serious next to catastrophic bearing failure. I took my truck to the closest shop. After long negotiations between the shop, Car Shield and me I ended up covering several hundred dollars. I check with other preferred shops and they said the same thing, they will not conceded to the low ball offer and are not willing to use CarShields parts. Everyone in the situation was very citrus but I ended up taking the added expense.
We appreciate you taking the time to share your experience about your recent claim. We apologize if there was any confusion regarding the claims process. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Norma, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!