From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Carshield does not honor dealership claims for repairs. I hate I ever bought this crap.
I had a question about my coverage and it was completley explained to my satisfaction.
Harvey, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My experience has been always beneficial for my needs and more.
Everything went really smooth. There were no negative experiences.
Sherry, we're happy to hear that you're satisfied with our Customer Service. Please give us a call if you any questions or concerns regarding your coverage, we're here to assist in any way we can!
Got my policy switched over to my pickup off the Equinox fast and easy
William, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Said I didn't want it and person kept right on talking over me and took payment out of bank after I canceled the plan very pushy and forward
Sharon, we apologize for any inconvenience this has caused. After further review, we can confirm that we have processed a refund. We appreciate you taking the time to bring this matter to our attention. We pride ourselves on excellent customer service and we will make sure this is addressed. Thank you for your time.
At first i didn't understand what were going on with you all but I did have faith
Bertha, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Customer representative was friendly and answered all my questions clearly and professionally.
I own an EV which has very specific needs compared to an ICE vehicle.
I was told that the coverage I was given, was tailored to my vehicle.
Bruce, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I called just to get policy number as I could t find it as I need to take vehicle in for some repair in the next couple of weeks
Christine, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience was awesome good customer service and support
Dorenda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The lady who spoke with me about CarShield products, and who handled setting up our new account, was very knowledgeable and helpful!
Randall, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Very satisfied with the excellent customer service I received and for being so fast thank you
Frank, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
From the beginning to the end, it was effortless. Took vehicle to the chosen shop (the one I trust) and picked it up when it was done.
No negotiating, no phone calls….no argument…the-repairs were completed and I am driving my vehicle again. On my end, no Adjustor, no mechanic, no inspector….no hassle.
I would recommend CarShield to everyone.
Carlos, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I've had my car in the shop for 2 weeks and still no car car shooting has been slow and also they couldn't find the parts available right away so what is cost you doing giving us mediocre Parts while they're charging us full price
Frances, we apologize if there has been confusion about your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used or remanufactured. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I am satisfied with the service that I received. Your service man was very professional.
Ingrid, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Wonderful outcome on submitted repair claim.
Car Shield paid to replace my transmission and reimbursed me for rental car expenses.
Frank, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Overall good, however was disappointed with that fact that you tell a customer you can take your car where ever you want for repairs but the dealership don't except what you pay.
Philip, we apologize for any confusion this has caused. Our customers can take their vehicles to any ASE certified repair facility or dealership, it is at their discretion whether or not they choose to work with us. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Customer service was wonderful. They took the time to explain in detail about my warranty options.
Elena, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Carshield has provided me with exceptional service for my vehicle repairs at a very reasonable rate ($139/mo) to cover my Mercedes-Benz. Since then I have had 2 major repairs that has save me thousands of dollars.
Lynn, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Customer service was very helpful and respectful to my needs
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I informed Car Shield that my card on file had been hacked and that I was waiting for a new number. I was told that it was fine and that I had 35 days to make the payment. Well EVERY DAY there was email/phone message that my payment was past due. I really did not appreciate it.
Carolyn, we apologize for any inconvenience this has caused. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Harrison, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.