From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very professional and answering my questions with curiosity. Keep up the good
When I had my mom's car, it needed a new transmission, they did a good job at replacing it
Debra, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
My questions were answered in a professional manner. Problem was solved.
Lyna, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I could not get online thru the app to review my policy. I was told that the app was not working and that she would send me a PSF of my policy. I never got that PDF.
Stanley, we sincerely apologize for any inconvenience this situation may have caused. A copy of your contract has been emailed to you, and we have also dispatched a physical copy via mail. Should you have any additional needs or inquiries, please do not hesitate to contact us.
The woman on the phone assured me that my payment was deducted on time automatically.
Pat, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
No experience yet. I will know later if I have any experience..
Jim, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I found everyone I spoke to to be professional and helpful. I received a rental car without any issues, and the staff coordinated with the dealership on my behalf. My transmission was successfully repaired, and when I picked up my car, I only needed to pay the deductible. The only concern I have is that the transmission was refurbished rather than new.
Marilyn, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. If you have any questions about your policy don't hesitate to give us a call!
I called about my window motor which they said they would cover; I was also told if the dealer kept my car for more than 4 hours I could get a rental. Well, they kept my car overnight to diagnose it, and when I called about the rental I was told, oh, that's 4 hours or more of labor. Crazy and information I should have had up front. Turns out it wasn't the motor but the master switch on the drivers side and carshield conveniently does not cover that part. I'm thinking of canceling and putting that money in a high-yield savings account. I've had car shield for over 3 yrs and of the 3 times I tried to use it they only covered one instance, a windshild wiper motor.
This is the second claim by my dealer. The first one was denied, as I expect this in to be. Right now I am not happy with anyone bcause between your adjuster, and the dealer I have been without my car for three weeks.
Daniel, after further review, we're unsure if a second claim has been filed. Please contact our Customer Service at 1-800-587-4162 so we- can get your feedback and take the proper next steps.
It took several phone calls between myself and Carshield and the mechanic and Carshield to get approval for the repairs I needed. The advertised service is not as great as it let's on. Switching warranty companies!
Michelle, that is unfortunate to hear and we apologize for any confusion regarding the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Once I found out issue, I called Car Shield. Customer Service walked me through the procedures. Repair shop coordinated with Car Shield until repairs were completed.
Raymond, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Am satisfied and feel good about it and if anything happens for my truck it is taken care of.
Ronald, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Car Shield approved the repair work very quickly so the repair facility could get the correct parts in and repair my car
Kevin, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I appreciate the representatives skills and patience. I look forward to doing business. With CarShield.
Knowledgeable agents, very professional, courteous staff,they demonstrate empathy to the caller or customer.
Gerald, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I thought I did not have coverage on my car and I did They were very understanding and return my money No hassle.
Catherine, even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The initial claim was denied when the repair service called. I called and it was covered- but not for the amount I thought it would be- I do realize there was a deductible.
Patrick, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
So far service has been great, have had all my questions and concerns answered.
Jerry, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Called Car Shield with some questions about my warranty and they answered every one of my questions with out hesitation, Very imprest.
Representative resolved issue quickly in one call session
Ronald, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
The guy who helped me was so nice and helpful!
I didn't catch his name but very very helpful!
Karen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
My checks entire driver dimply went out (and I couldn't tel what gear my car was in, and speed it was going), and car shield was fast with communicating with the auto shop and getting the repair underway fast.
Wayne, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Tried to jump start my truck and couldn't get it started. Called to get towing set up to have the vehicle taken to a local shop. The representative was friendly and very helpful with locating a roadside provider. It made it a very nice and easy experience at a concerning time.
Stefanie, thank you for your review and we are always here to help. Please give us a call if you need anything else!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Anthony, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!