Overview
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Just talked to customer service to update payment info.
The staff was very direct and to the point. It was a pleasure talking to them.
I have none. I wanted to have peace of mind. It was easy to sign up.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Very good Kept me informed of all of my options at all times
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Very good very good ver good good good good good great and very happy
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Good they are good and helpful very helpful thank you for your service
My motor needed to be replaced and Car Shield replaced my motor in a timely manner.
Never had a need for it. Purchased a new vehicle with a warranty.
Thank you for your time and review. If you have any questions give us a call!
This contact was exceptional…can only hope this contact gets the ball rolling!
The people I talked to were awesome the coverage I received for the work was good
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very easy and fast! The agent very friendly and fast!
Very professional and answered all my questions. Very pleased.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Helpful, ensuring, likeable to talk to and reassuring
We appreciate your support. If you have any questions don't hesitate to give us a call!
Got covered quickly. Now to see if this actually works
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I'm happy with Car Shield. Excellent customer service and the app is easy to navigate
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I will give it a+ had my car fixed in one day great job
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
It was fine, I just needed to update my new address.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Was very quick and knowledgeable answering my questions
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
All questions were answered in a timely manner very polite
I'm ok with the peace of mind that comes with the policy.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Still waiting to get car back and see what the payment will be
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.