About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very straightforward. No problems understanding what was explained.
What I needed to get taken care of you would not take care of it
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. We do go over what is covered with you on the initial phone call and also send you the policy. Please give us a call if you have any questions or concerns.
It was delightful.i appreciate the professional was she went about my matters.
Thank you for your time and review. If you have any questions give us a call!
Everything was done in a timely fashion. I did not have to wait for long.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Everything was done and could have been faster since it took over 3 hours for the dealer to get the authorization.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Car shield was great got a rental car was done and it was done with in a week ty car shield
We appreciate your support. If you have any questions don't hesitate to give us a call!
My experience with Car Shield was great. This was my first claim and I was very pleasantly surprised at how simple it was. I had the repair shop contact Car Shield and the work was approved immediately. Very happy with the results.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Excellent but you should explain since the beginning the coverage because in the star y was told that I will have rental
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Unfortunately, i wasn't able to keep the coverage too long. During the time I did have it, i wasn't able to use it as i didn't have the correct coverage for my incidents, which was on me, i guess. The potential is there however for a good response. The only other hold up was the fact that the dealership did not recognize Car Shield. Whether this was because of the dealership practices that Car Shield did not agree with, or the dealership didn't agree with Car Shield practices, I really don't know.
Either way, research, check out what you need and compare. Still a good idea in today's society, high prices, and loss of dependable shade tree mechanics.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My experience with the Service representative was was good. The pricing was great. I would recommend it to anyone who wants good coverage on their cars.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
A good experience. Just like the commercials. I was shocked when they told me what I have to pay before I can pick up my car. Car shield is no fake.
We're happy to hear this. Let us know if you need anything else.
Car Shield took care of the repairs without batting a eye. No problems with the service department accepting Car Shield!
We’re happy to help. Let us know if you need anything else.
My plan says that it covers but the last time I had to have a tow, they used an outside towing company and I had to pay another company.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy. Looks like our administrator paid quite a bit on your repair. Let us know if you have any questions or concerns.
Awesome service fast and reliable and easy. The best service
Thank you for your time and review. If you have any questions give us a call!
Awesome no comments. And explain me the details on how work should be done at the dealership.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
CarShield responded to Claim within one day. Any changes or disagreements with the claims was communicated directly with me. Causing no delays with shipping parts or installation. Thank you CarShield!
We're happy to hear this. Let us know if you need anything else.
They answered my question and was very polite about it.
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Car shield was there like they said they would be...great job thanks
We appreciate your support. If you have any questions don't hesitate to give us a call!
Good customer service and support. I didn't have any problems.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I'm so glad I decided to go with Car Shield for an extended warranty. They have been so helpful with all of the repairs I've needed.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your support. If you have any questions don't hesitate to give us a call!