About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm in good hands with CarShield! I have been a customer for years and have a peace of mind that when something happens to my vehicle CarShield will be there.
Responds immediately and efficiently Works very well with any auto shop I pick to fix my car
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My 2017 vehicle came with no warranty coverage of any kind nor could I purchase extended coverage through the dealership. I called Car Shield and they set me up with the best plan and it was affordable for me because I know how unexpected car repairs can be so costly. Well, a few months later I suddenly experienced issues while driving. Car Shield told me where to take it in my area and the mechanic fixed my vehicle in 1 day! It wasn't cheap either. Parts and labor was over $2,000 but Car Shield covered all of it except my $100 deductible! I am very pleased with Car Shield.
We’re happy to help. Let us know if you need anything else.
Totally disappointed how everything was handel. Not what I was expecting from car shield.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I dropped the car off at the dealership to be serviced and gave them the information for Car Shield. They did all the rest! I did not have to make any calls or answer any other questions. The repairs were completed and I paid my deductible. So easy!
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The store closed couldn't purchase a battery booster.I lent my jumper cables to my neighbor and forgot to put another set back in the car. I area was lucky it broke down in town and at Walmart. Live in farm country could of been alot worst if happened at my house. Thanks to customer service found someone and was on the road home in 30 minutes. Thank You
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Not happy with the svc. I thought you would at least pay for the diagnostic
It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.
I had a very good experience with this company. They covered the work done on my car.
We’re happy to help. Let us know if you need anything else.
Very satisfying very informative if I was unsure about anything I called and the customer service was very helpful.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Repaired my transmission and put me back on the road
We're happy to hear this. Let us know if you need anything else.
One of a kind, and we'll spent money
GOD BLESS, l love carshield and I been telling others about CAR SHIELD
We appreciate your support. If you have any questions don't hesitate to give us a call!
I got a free lifetime driveline warranty with my new truck and didn't want to pay for a full extend warranty that covered my driveline a second time. I called every warranty company I know of and Car Shield was the ONLY one that would that give me an extended warranty that did not include the driveline. Thus reduced my cost by a lot. They were willing to give me what I needed, not what they think I needed. Thank you for your flexibility.
We’re happy to help. Let us know if you need anything else.
Calls and questions were answered immediately. Great experience in replacing parts on my jeep very happy that I only had a $140 bill instead of $850. $100 deductible and then tyres had allingnment which is not covered.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I really don't have an opinion about car shield at this time. I just recently enrolled in the program and have no experience other than making payments for protection.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
If I knew I'd have to pay portion of my repairs I would have went with a provider that stands on their contracts, not shucks and jibes to keep from paying the bill.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Your towing service management did a good job. My daughter's car had to be towed 2x, first to a Jeep dealership, who said they couldn't look at it until October, and then a mechanic local to her, and they towed it again to that new location.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I had a broken motor mount on my Jeep Grand Cherokee, discovered during a routine service.
My repair shop contacted Car Shield on my behalf and shortly thereafter, my broken motor mount
Was replaced. Thank you Car Shield.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
So far so good.Overall a satisfied customer.Great customer service.Claim processed efficiently and professionally.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us
From the beginning from the fist call' everything came together to the end
We appreciate your support. If you have any questions don't hesitate to give us a call!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!