Carphone Warehouse

Shocking service. Overcharged by £80 on an online order. Was told I'd have to wait 14-28 days for refund by way of 2 cheques? Whole month later nothing received. When I complained and said I wanted my refund immediately now, I was advised the cheques would be cancelled and I could now go into store for a refund to my credit card. Went to my nearest store in Torquay(10 miles away). An hour and quarter later because the assistant didn't know how to process the refund, I was promised, via a phone call to a manager in Exeter store, that I would receive a refund to my card within 3-5 working days. That time has now lapsed. 37 days and still counting for my money. Absolutely disgraceful. They were able to take my money immediately when paying for the phone. I keep being told my issue has been escalated. Presumably so busy with other complaints, escalation simply means slightly higher up a huge pile!

So went to carphone warehouse stevenage saw Chris, asked him to show me mid range powerful ram phone. He showed me a iphone went away. I asked him back to show me some more powerful ram phones and suggested some Samsung phones. Chris said " these ones are very expensive " then stood there silently. WOW How racists and biased is that. I'm a coloured person and that was straight up racism. Irony is that carphone warehouse have an employee that has lost them £s. He chooses which customers to serve and take money and he s not even the boss. I've lost nothing, whereas they have lost a valuable customer in a pandemic year. What a sad and sorry company this really is.

I have bought 3 phones now from Carphonewarehouse and have never had a problem. The only suggestion I would have is that it would be good if you could have a customer account to log in to. This would make future purchases much easier.

Worst UK company. I will ensure my family and I will never purchase a phone/broadband or any of your services from you ever again. I have asked your customer service to politely remove me from your database and stop calling me. Your customer service team call me at least 4 times a week from India and I have had enough. I have put in a complaint to the financial ombudsman.

I was fraudulently sold a contract, which I have requested the transcript of and I have ben delayed continuously and lead in countless directions. Be ware, this is a company who will do ANYTHING to set you up and take your money, even to things you have not agreed to. Then they will not send you the proof for you to prove they were in the wrong. To the people of Carphone Warehouse, you work in a communications industry, learn the tools to communicate and get back in touch with people and offer "customer service" rather than customer interference.

Now I know why they are listed as 76th best (ha!) mobile phone shop on Trustpilot. Had a SIM only contract £6 per month, and was offered an upgrade, over £17 with a new phone. Supposed 14-day cooling off period. 2 days later, I notifed Carphone Warehouse, both in-store and by phone, that I had changed my mind and wanted to cancel the upgrade. So I didn't get a new phone (obviously), but am now paying almost 3 times as much as I should be paying, and don't even have the new phone! And locked into the worst possible contract for the next 2 years! Whenever I contact Customer services by phone, they say that I must go to the store, where I was originally to pick up my new phone. Predictably, when I go to the store, they say that because I had arranged the upgrade on the phone, I must call customer services again. Need I go on? Their stores and Customer services are like two separate organizations that don't speak to each other. Nobody wants to help me. By now, of course, the 14 day cooling off period is over and I realise I'm completely screwed. I really don't like to leave negative reviews, but the way I have been completely ignored, with empty promises that someone would call me back, have left me really frustrated. How are other customers, with less experience, going to find them... I dread to think. I notice that whenever others leave negative reviews for Carphone Warehouse on this site, they offer a pathetic apology and try to give the impression that these are isolated incidents, but the facts speak for themselves. Their standard response: 'We are very sorry to hear about the issues with your order, at Carphone Warehouse and Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologize for.' This insincerity on their part only adds insult to injury. Their treatment of these people is inexcusable. My advice... Have nothing to do with this wretched company.

VERY TERRIBLE SERVICE!

1. INCORRECT DELIVERY INFORMATION
My friend and I ordered iPhone 12 on Wed (21 Jul 2021) - it said 1-day DELIVERY but till now nothing.

2. WORST CUSTOMER SERVICE
I chose the collect at store method - But when I try to chase the customer service: (1) All phone numbers cannot reach and (2) chat service requires me tons of questions about my identity while I only need to know WHEN THE PHONE IS ARRIVE at THE STORE so I can go and collect (Why it needs identity: Passport, ID, first-line billing, etc). Until now, No info on when I will receive the phone. This is unacceptable service.

3. CRAP IDENTITY-CHECK
- Checking delivery status but require: (a) Passport (b) ID and (c) first name, first-line address are all crap.
- When checking the delivery status at STORE: The customer service insists to look into your bank card and CVV in your bank card. This is ridiculous and illegal

PLEASE DO NOT ORDER HERE

This morning (14/9 at around11.30) I visited Carphone Warehouse in Currys at St Johns Bedford.
No-one was serving, so I asked one of the Curry's staff to help.
About 10 minutes later a member of staff arrived, skimming throuhg his phone.
He asked 'Can I help' whilst still skimming through his phone.
I told him I had been waiting for about 10 minutes. To my surprise, rather than apologise, he started to argue with me, saying that he didn't think I had been waiting for 10 minutes (stiil skimming through his phone)
I found his attitude rude and unprofessional. I was planning to spend nearly £1000 on a phone - I certainly will not buy when someone is accusing me of lying.
To add to this - his badge read 'Branch Manager'.
Is this poor custormer service tyical of a CW Branch Manager?

Ordered phones online from car phone beware house. The transaction went through and the package was on its way but then the status changed and the package was requested to be returned to car phone warehouse. Called customer service and the lady said that her department is the only one that can tell us the reason and that the only thing she can tell us is that she can't tell us the reason. Excellent. When I made the payment online it went through immediately. I did not make car phone ware house wait 3-5 working days before they could take the money out of my account. I now have to wait for the package to be returned to the depot before the refund can be processed and then it will take a further 3-5 days before I get the money back. I made the purchase for a next day delivery of a phone. If they do not want to go through with the deal that's fine but I want my money back now- not when it suits them. Seen a few stories online including in the Guardian about car phone warehouse rejecting people and not giving a reason why. "Customer care" is unable to escalate the matter in any way (which the chat service said that they would be able to do). All they could do was give me a reference number for my complaint which they said would be dealt with internally. Thank you for numbering my complaint car phone warehouse, I do hope you deal with it internally- that is what I was going to suggest you do with it too. Definitely unhappy with this "service".

I brought a samsung phone online it was "£20 dearer than amazone but it said it comes with free samsung ear buds. I got the phone and it said i would get the buds in 2 weeks. I did not receive them so i went to car phone warehouse purley way they said i had to get InTouch with samsung. I phoned samsung they said they do not give free buds only if i orderd from them. Wish i had checked with c. P. w reviews first. J. white coulsdon

I bought a phone on 23 of March at brixton store currys&carphone warehouse. On 24 was lockdown and in the shop assitant AMBER and manager lied me that I can collect the order even if the store is closed. For collection will be open. It wasnt true. I confirmed with lady that I need DUAL SIM option and she said yes. This has dual sim opion. After 3 weeks fighting, milion emails and post on facebook and twitter they send me phone with SINGLE SIM. From that moment they don't respond for email. Sometimes they repsond on twitter but all messages saying the same. Nothing. This the worst expierence in my life with company, shop, customer service, people working for CARPHONE WAREHOUSE. I was cheated on brixton and they cannot resolve problem. They want me to send emails, calling to them but they dont respond. On helpline they cannot help me.

BE AWARE THEY ARE FRAUD!
They are big fraud and scammers, specifically guy named Chris, I ordered playstation 4 from them and after transferring money to their account, he asked me to transfer more money for goods insurance. When I refused to send more money he just canceled my order and refused to refund my money back

Que no se agan la burla de sus clientes trabajadores negligentes atención pésima todo un caos contratar nueva gente no saben aser su trabajo solo piden dinero no ayudan asen resultados pésimos asen pasar tiempo se asen la burla

The company failed to refund me, it was a long story, instead of checking why it failed to resolve, they didn't. This caused a huge complex and takes over 2 months to solve.
This does not include a huge amount of money I have to pay in order to call oversea. (I'm now in my homecountry but to sovlve the problem they force me to call to UK several time insteady of making a free live chat via facebook or email to arrange the refund)

If your thinking of taking out a contract DONT DEAL WITH THIS LOT!

I took a contract out in February and the phone stopped working in July wouldnt charge the phone had totally died. I took it to carphone warehouse who said they'd send it of for repair. I gets a text phones ready go to the store was told sorry staff called in sick come back tomorrow, I got back the next day he said no noted to say what issue is he plugged the phone in to show me it charging alls good still had to pay my full bill even though I didn't have the phone. Fast forward a few weeks phone stops charging again books a repair and they was supposed to have it collected they were a no show... I emailed and got no where put a complaint in and was told I have a new screen on my phone? My warranty is void the engineer report said they didn't touch my phone so how come I handed a phone that was dead and wouldnt charge and collected a phone that did work and would charge. I havent touched my screen it's the same 1 I had all along so either the engineer broke my screen and replaced it or I was sold a phone that someone returned. All the time I'm still paying £50 for a phone that I cant use I have escalated my complaint told them I want a new phone and they can have this back I will go to the store with the cheap of rubbish I was sold so if your thinking of entering a contract please beware as you'll pay for something you cant use. I want a phone that works is this to much to ask and get to try bottom of lies about the screen if your technician done it or was I sold someone's return phone

Disgusting Outright Thievery. Traded in a phone for a £100 bonus + £45 for the phone it self. Got an email they would only offer £10! The email came conveniently after the 14 days cooling off period. So couldn't even cancel contract out of disgust!.

To top it all off the £100 extra bonus was refused as the phone had to be sent within 7 working days from receipt of the new phone... OK CARPHONE WAREHOUSE BRIAN BOXES HOW CAN I SEND THE PHONE WITHIN 7 DAYS WHEN I DIDNT RECIEVE THE BOX TO SEND IT BACK UNTIL 9 DAYS AFTER RECIEVIING THE NEW PHONE. That makes no difference in the Carphone Warehouse world apparently. DUDES WE ARE IN A PANDEMIC ROYAL MAIL DOESNT KNOW OF YOUR RIDICULOUS UNETHICAL PRACTICES OR THEY MAY HAVE HELPED ME OUT

Complete JOKE of a company

I was due an upgrade and rather naively went into a carphone warehouse shop to be met by a very eager salesman!... I specified it was an upgrade I needed and wanted to keep my old mobile number. He gave me the new handset with another SIM, he told me the number on the new SIM could be changed to my old number and if I gave it 2 days this would happen, 7 days later i was still not using my old number... I rang carphone who told me it would be my network provider who was responsible for the switch... I rang them who told me it was carphone warehouse who should do the switch! As you can imagine I was at my wits end, I sent the handset back and cancelled my contract with EE. 7 months later I receive a bill for £78 for line rental... apparently the salesman at carphone warehouse earns more commission on a new line than upgrades... Speaking to the telesales people at EE was a joke too... I asked one of them their name which was Dave, when I asked for his surname he said we do not give out surnames... what a joke!

I bought a phone on the 14th september in breahead carphone warehouse a week or 2 later it kept turning off when i was texting n i would wake up in the morning it would be of. I took it back 2 breahead the shop was closed for 2 week someone told me 2 take it 2 paisley so i did he played with the phone so he could see it turning off witch i understand he asked me 2 leave the phone i asked could i borrow 1 he said no then in a cheeky way he said go 2 darnly and asked them if u can borrow a phone. I need a phone i have kids n i suffer from epilespy he just shruged his shoulders i asked for my phone back and walked out the sshop. Was he in the right i don't know what 2 do please help

We ordered a white iPhone for my daughter's 16th birthday and it came black. My husband called them and they advised him to return it. They ordered an exchange but sent a driver in the morning to collect the black phone. Two hours later another driver came with the white phone and refused to hand it over because there's no black phone to collect even though we gave him the receipt the other driver gave us. It was my daughter's birthday that day and she spent it waiting on the stairs. This was back on the 3rd of June. The 4th we called to track the delivery and were told that the phone went to Lincolnshire to be delivered from there (even though we're in London)! We spoke to CPW via live chat because they refused to deal with us on the phone. We ended up requesting a cancellation of the contract since they couldn't be bothered to specify another day for delivery. Later on, we had to cancel the insurance too and it wasn't easy. But when we thought it couldn't get any worse, ID started billing us and sending threatening notices. We got in touch with them and they said CPW didn't scan the item yet and didn't apply for cancellation. We called CPW over and over and each time they said they're sending an e-mail to their warehouse with an immediate effect and they promise to send us a confirmation with that but they never do. ID is threatening to send the bills to a third party company for debt collection if CPW didn't scan the item and closed the case even though they're virtually the same company and we have shown the evidence that the phone is in CPW's warehouse. They are, as my husband calls them; one big scam company. We usually never say never, but with CPW and ID, we don't care if they're the cheapest providers on earth, we'll never go for them ever again.