Carphone Warehouse

Just had a bad experience with local store. I own a Samsung phone bought from you at the moment it's 8 months old so under warranty? It's makes random noises e.g. making phone calls using any of my app. Which is very distracting and is driving me crazy. 1st visit to store - the phone was sent away for 2 weeks. 2nd visit On return STILL made same noises. Manager said it was company policy to return the phone a second time to the repair shop. I was a little put out as phone was still under warranty and suggest they either they replace or return money. But company policy was quoted and he gave me the impression that if it wasn'tfixed this time I would get a replacement. 3rd visit phone still making same noises I guess by this time I was annoyed when he said company policy said it was to be returned to repaired again? So to cut the story short I took my phone back from that alloof arrogant manager and I was asked to leave the shop! Your customer service is special and I thought it needed to be shared? Bing Bing Bing oh there it goes again!

Wow wow wow, so I'm not the only one to be scammed with the £175 cash trade in your old mobile for a Google pixel 7 deal. SHAME on you carphone warehouse, as I have 2 contracts running now as the £175 was suppose to pay off the other contract.
My story, seen the deal above, looked at the terms and conditions which stated at the time and I have also taken screen shots of them, "trade in for £175 with a working or non-working mobile". I contacted CPW and went through the terms and conditions and would my phone be ok to trade in and they said yes. So, went ahead with the deal. When processing the only option I had when trading in my phone under "trade in" was "recycle", now I wasn't really bothered about getting any money for the mobile, it was mainly the £175. Everything went smoothly and the computer did not stop me to say my phone was ineligible, as remember from the T&C's it was any working or non-working phone. Anyway 6 weeks later after several calls to CPW I spoke to them today only to be told that I am not going to get my £175 as the phone was worth £0 and was ineligible. I was almost crying, I felt conned and taken for a fool. I have since been to Thier website and looked at there T&C's as they still have the deal running and can see it's been amended. It's lucky I took a photo of the originals and I have the phone logs, times and dates when I called to enquire. I have put in a complaint after customer services couldn't help to the tradeuphelpATcurrys.co.uk, I am not expecting a lot but I am going to fight tooth and nail for my money even if it means going to a small claims court, I did everything I could and by the book with Thier T&Cs, surely all the bad press just shows how bad things are CPW, make a men's and sort things out and when people make contact respect them and the deals you have made. Don't take customers for fools.

Just got a call back from complaints team, a person called Iviwe (they don't give surnames) who informed me that they are going to not pay me the promotional value, even though they acknowledge the terms and conditions of working or non-working phone. AVOID AT ALL COSTS, they will rip you off. I am going to a small claims court for this.

Incompetent and selfish - I ordered a phone to be delivered to one of their stores, I went there and they said the delivery failed, they later sent me an email to say that it is now at the store (at their own convenience) so I shud go pick it up. I couldn't obviously as I didnt have the chance then. 7 days later they said the phone had been returned and I will be refunded, that was fine. A week later I didnt get the refund for £107 so I called and they said they'll ship me a cheque (which takes 28 days to arrive). 28 days later I called and said I hadnt reeceived it, they said they'll forward my details to their office to refund my account. 10 days later I called and said I didint still have it, they were impatient, not very undersatnd or helpful and made smart-$#*! sarcastic remarks to counter most things I complained about. They have terrible communication skills and give out wrong information which only confuse you more. Bottom line is that I have to wait another 28days for them to raise the money. They are a bunch of idiots and I'm so very angry because they think they can push people around like this. If I were a celebrity or someone important, this wouldn't happen cos they'll understand their stupid reputation is at stake. If any of you want to order from them go to the store and pick it up same day otherwise use phones4u.

I have bought 3 phones now from Carphonewarehouse and have never had a problem. The only suggestion I would have is that it would be good if you could have a customer account to log in to. This would make future purchases much easier.

Living in Northern Ireland makes it extremely difficult to find a mobile phone company that can offer a decent data signal. 02 and to a lesser extent vodafone are the only two networks that can provide this vital service in a half reliable way. However i thought i would try Carphone warehouse new ID service, which rides on the back of the Three network. I wasn't expecting much to be honest but im delighted to say it's surpassed my lowly expectations with flying colours. For £5 on a sim only monthly deal, i get 250mins, 5000 texts & a 12 month double your data special of 1GB of data. The data signal is excellent and is actually more reliable than even Threes own coverage checker statistics. Those living on the mainland perhaps won't or can't appreciate the problem we have in Ireland when it comes to finding a mobile phone provider who offers a good data signal but if you live in Northern Ireland then i believe you can't go wrong with Carphone Warehouse ID