Maureen M.

Just had a bad experience with local store. I own a Samsung phone bought from you at the moment it's 8 months old so under warranty? It's makes random noises e.g. making phone calls using any of my app. Which is very distracting and is driving me crazy. 1st visit to store - the phone was sent away for 2 weeks. 2nd visit On return STILL made same noises. Manager said it was company policy to return the phone a second time to the repair shop. I was a little put out as phone was still under warranty and suggest they either they replace or return money. But company policy was quoted and he gave me the impression that if it wasn'tfixed this time I would get a replacement. 3rd visit phone still making same noises I guess by this time I was annoyed when he said company policy said it was to be returned to repaired again? So to cut the story short I took my phone back from that alloof arrogant manager and I was asked to leave the shop! Your customer service is special and I thought it needed to be shared? Bing Bing Bing oh there it goes again!