Carnival Cruise Lines

My recent bad experience with Carnival started even before I boarded the cruise. I was part of a big group of family members and had to board 2 hours after my family because they checked-in online earlier than me. If Carnival had communicated that the earlier you check in dictates the time slot you are provided then I would have checked-in earlier or at the same time as my family members. After trying to talk to their customer service multiple times they pretty much said "tough luck". I have two younger kids and the fact that they didnt seem to care tells a lot about how they look at customer experience. I even paid $150 for their "Faster to the Fun" package which made no difference in my boarding time. I'd rather give my money to another cruise line that believes in better customer service.

Myself and My husband has been cruising every year since 2010. It's always been my gift to him so it was understood that I book and pay. Now this year my cruise was set for 11/27/23 however my husband just started a new job in another state so I asked can I do a name change or just go on the cruise alone and they said no because it was under my husbands promotion… so I was told all I could do was cancel and lose out on the money I paid…. So carnival allows me to book for he and I, cancel for he and I, but I can't go on the cruise that I booked, I just lose my money. I'm very disappointed in carnival… I'm thinking about changing cruise lines all together! I'm very hurt by this

Me and my wife arrived at the Long Beach port on 9-16-16 only to be turned away due to not having sufficient travel documentation. I was told by my bosses at work that I didn't need any documentation since they cruise at least 2 times a year, I took their advice. What really hurts was that this was suppose to be a birthday surprise for my wife. I'm not looking for a refund, maybe if I can rescheduled. Thank you for your time, and hopefully you can help me out. My booking # 3JQ3Q4

We purchased this cruise prior to Covid it was cancelled and rebooked multiple times ( understandable given the Covid restrictions). Finally we were able to get a cruise date then my wife became ill and unable to travel. I moved the booking ahead yet again. What I didn't know was the price had increased and there was an additional payment due of $140. Doesn't seem like much considering we already had $2500 into the original booking. Carnival then cancelled the cruise for non payment and penalized me $ 500.
We have sailed with Carnival in the past and have had a great time, this however was disappointing.
II would like to receive a full refund considering the circumstances( we could have just cancelled during the Covid crisis and did not). I have made multiple calls and still only have a portion of what I spent returned to my account. This is not good customer service or retention policy.

May 8th I was so excited for my first ever Carnival Cruise with my mom who lives in Florida and me in Texas! I booked through Cruise it, They mentioned my mom bringing her birth certificate cause she lived in Florida, however Not MINE! This was a Mother's Day gift to my mom all on ME,Get ri Galveston first thing they do is take our bags (The Porter's) mind you I tripped... Going through the Security, passed the drug dog just to be turned down. Talking about heartbreaking! Unfortunately my birth Certificate was at home.I live by myself if I would a known of course I would a bought...but not to even be credited for another trip is horrible! I was so excited and to make it worse our clothes are still not here and it's a process

We purchased the excursion to Costa Maya beach party and all we got was a stench of rotten seaweed. We could hardly breathe from the stench. We had to hurry and go back. The beaches were covered in nasty seaweed. Carnival knew that and still sold the excursion.

I was almost ready to go on my cruise to Cozumel and yucatan. When I got a text from my sister-in-law saying my brother was in the final stages of his cancer and the Dr. Said we needed to get there as soon as we could. Called Carnival to see if I could get a later date under these circumstances and was told that Yes they would put the 161.04 on another cruise for me and my sister. I paid 1213.04.and only getting 161.04. My brother is dying and he can go anytime. I wasn't asking for my money back just a later date.

I don't give this cruise a star at all it was the worse experience of my life my family and I did not like it they did not treat us at all friendly! They literally ruined our experience while my little niece left crying because they treated her so bad in the kid area I am very heart broken they always treated us so good when ever we went but now they dissapointed my family and I are we will never be riding with them again, do not recommend this place.

A friend and I and both of our mothers went on this cruise, and when both of our mothers were alone at the bar, one of the bartenders kept hitting on her and she told him to stop multiple times, so he cut her off and refused to give her anything else and the staff did nothing about it, overall awful experience just because of the staff they are not to be trusted the same guy thinking that our moms were wasted, came back to the room at four in the morning but they were awake and ran off like a little $#*! he was playing to sexually assault them $#*! that cruise.

The ship very nice and clean, the food is ok, I love BBQ, Guy burger, Big Chicken. The staffs are unfriendly, special the lady who at Cloud Spa 9 at deck #6 her name is Anita, she so rude and so mean.

There were leaks in various places on the ship. The food on the Lido deck sucked! I usually have early dining, this time around they gave me anytime dining. The staff at anytime dining did not know what they were doing at all. I was sent from one floor to the net numerous times! There were children playing tag in the casino area and I also seen someone sitting in the casino with a child. The WIFI I purchased kept going out. I had to connect to the WIFI each day more than once because it would disconnect. Why purchase WIFI if you have to go through changes. They had no Hieneken on this ship, but other Carnival ships do. I feel they should give this ship back to the original owners. There isn't anything for the children to do

The amount of open use of Marijuana and selling of the same on the ship (Carnival Conquest) is ridiculous...I been on that Ship twice within a 4 week time period...very disappointing...spend the extra money and cruise on a different brand...I cruised 8 times this calender year on carnival and appalled by the neglectful behavior in the safety of the other passengers and crew.

When you think of taking a cruise you genuinely think you want to get on a fun boat with a good company. Well carnival is not that company. The customer service on a carnival cruise is a joke. I have cruised on Virgin, Norwegian, Royal Caribbean, and now I'm currently on a carnival cruise 1 hour from leaving the doc and writing a one star review. The other three cruise line I mentioned are great. Spend your money with them. Don't waist your money on a carnival cruise. I will continue to cruise often. I will never cruise Carnival again.

Hi my name Dekendrick Johnson I was supposed to sail ship Valor February 29 out of New Orleans booking Z0H4M8 I'm having to cancel the trip due to my wife passing away January 1,2024 to a heart attack.I was texting to see if I could get a full refund.

Just got off the carnival radiance cruise and the food was the worst I ever had.
I tried all the food spots on the cruise and they were all bad except the pizza and the chicken place that was about it. Other then the food being bad it was a good cruise for our anniversary weekend..

My sister and I cancelled our cruise for the magic for June 2022.ok we made a deposit of$100.00. From my friend visa card on apr. 24,2021 her name is Sabrina.B.my sister ai knew we were not going to get our deposit back. From that card.we pd a total of 500.00. Minus the deposit.my sister was refunded her $400. They refunded my $100.00 to Sabrina B card. Which was supposed to be refunded to my card. Which I pf.$100.00.and my name is Sabrina also. When I spoke to Eric on phone he pretty much told me I was out of luck.and it seemed as if my $100.00 was on sabrina. B card. And he couldn't reverse it.so I never got a apology or any remorse about the mistake.so the phone call went silent! So I am out of $100.00. Like that's not a lot of money. Totally disappointed.

We sailed out of Baltimore. My daughter and I paid $106 to play bingo. It was a 'win a cruise' bingo. When we played, the first two games were for money. We won the cruise.
Here is the problem: It is for a 5 day cruise, inside cabin, two people, must be booked within 30 days and used within 6 months.
Baltimore doesn't have 5 day cruises. I called carnival and was told I could fly to Miami or dirve 10 hours to Charleston. Insane.
Worst joke ever.

The cruise was overpriced considering we waited since 2020 to go on this cruise. We had 6 days at sea with 2 ports. Limon was a short stay.carnival needs to do a better job at the Panama Canal. They had a speaker who spoke limited English and expect a ship full of English speaking passenger to understand. Dining was a disaster you have to wait 1 to 1 1/2 hour to get into the dining room

Carnival, Royal Caribbean had made 100s of calls on my husband's cell number, he's had same # at least 14 yrs., Maybe longer but maybe 3 or 4 different carriers. The fact remains we filled out everything they asked, because millions respond to being constantly harrassed by robo calls, now lawsuit folks claim there were folks fraudulent? Idiots we are frauds! They made calls and you can't get pasted through without claim number? In other words, I placed my friend's numbers, mine and only one of my 30 something numbers were given claim numbers, my husband's and Janice Debnam. How dare they back out of due process, please help us retrieve what is due to William Hollins and Janice Debnam. I'll gladly provide you with claim numbers.

CARNIVAL CRUISE from Miami. Booked cruise to meet with other family, planned a yr in advance. Bought the trip insurance, in case of unexpected events. Within a month of trip, the unexpected came up. Who knows "unexpected" comes up 3-6 months before? The insurance company pretty much outlined "dead, dying, or deployed military." Neither of my issues, so declined my request. Carnival simply says we're taking your $$$, shut up. I asked for future credit and was summarily dismissed. I wasn't reimbursed for 50% of trip for 2, pre paid gratuities, nor internet paid. Stay away from these theives!
I decline to provide proof of purchase with my private info on it