Carnival's response will be below my original complaint. Basically, their response is " Please know that although I am unable to discuss the details of a diagnosis made onboard, the medical center onboard is independently operated and is equipped to treat routine medical conditions as well as to initiate stabilization of more serious conditions. Your feedback has been forwarded to the appropriate onboard team for internal addressing." In other words, the medical isn't our problem. In the mean time, my wife will have more surgery as her recovery has not gone well. After much legal posturing, they do write, "Please do not allow this to tarnish your view of Carnival as a whole. We would be grateful for an opportunity to earn your trust back one day." Not likely...

There is no option for a score of 0 so they get a 1.

My wife and I sailed on the Carnival Dream on December 2,2023. On December 5 my wife was badly injured on the Lido deck of the boat. Here are my complaints/concerns:

We were told by your security team that we would be provided a copy of the accident report. This has not happened.
We were told by your security team that the event would be investigated applying facial recognition to try to identify the person who injured her.
I have made calls to the number that your security team provided and only become frustrated. It seems if I was wanting to purchase a new cruise I would have had better luck talking to a person.
My wife was badly misdiagnosed aboard the Dream. She was rightly told her left elbow was broken and dislocated. She was told her right wrist was badly sprained. This was false. The wright wrist was broken and dislocated. Sounds a lot like malpractice. This broken wrist was wrapped in an Ace bandage with no support.
Gayle was given "Naxproxen" which is about the strength of Aleve according to her surgeon. Her pain was a level 10+.
We were told there was not an ice pack on the ship. This is amazing!
We were stranded on the Dream for an extra day because we were at Carnival's private island and there was no airport. While stranded on the boat there was not a single Carnival representative that made an appearance or showed any concern for our plight.
When visiting Customer Service to arrange getting off the ship there was no effort to help with arrangements. We were simply told to be at the library the next morning at 6:30 AM with airline tickets and passports in hand. We were not even asked if we may need help with luggage.
We were made to pay more than $700.00 for the poor medical care to be allowed to exit the boat.
After sharing my displeasure on the survey, no responded... nothing happened.
I could go on...

Since being home my wife has had surgery on both arms. It is unknown if she will ever regain total flexibility of the elbow. The surgeon had to reassemble ten pieces of the bone. She is in for a very long recovery. Again, Carnival seems not to care.

Today, I am insisting that we are emailed a copy of the accident report we were promised with the results of the videos with facial recognition. I would also insist on a bit of compassion but I know that is probably not going to happen.

This letter was sent to guest services on January 8th, so far…. Nothing.

Dear Mike and Gayle,

Thank you for writing into Carnival.

Please know any communication will remain in writing.

We are sorry to learn the details of Gayle's experience onboard. I genuinely hope she is progressing through recovery and remains in good health at this time. It was never in our intention to come across as dismissive or to leave you disappointed in the treatment received in the medical center onboard. Please know that although I am unable to discuss the details of a diagnosis made onboard, the medical center onboard is independently operated and is equipped to treat routine medical conditions as well as to initiate stabilization of more serious conditions. Your feedback has been forwarded to the appropriate onboard team for internal addressing.

Regarding any incident reports we may have internally, please be advised that the cruise line incident reports, videos, photos, and witness statements are considered attorney work product and are protected from disclosure. As such we are unable to provide you with the specific additional information requested. We will, however, fully cooperate with law enforcement and/or governmental agencies in furtherance of any lawful investigation.

Please do not allow this to tarnish your view of Carnival as a whole. We would be grateful for an opportunity to earn your trust back one day.

Sincerely,

Christian P.
Guest Care Specialist
Carnival Cruise Line | 3655 NW 87th Avenue | Miami, FL ******* |
*******@carnival.com

There was quite a few things that were unsatisfying. At the point of going through security I asked if I could take in the 4 brand new water bottles of water I just purchased, they were sealed and not open. Was told no! I had to throw them away! But there were multiple people that managed to get marijuana on the boat and smoke it on deck 10, not to mention in the cabins. Walking through the hallway it reeked of marijuana. I couldn't bring water bottles but they could bring in marijuana in and smoke it where they wanted to. Was even offered to purchase it. Thought this was family friendly and so much for the bag searches they did. First there was zero communication when you got on the boat. Never told we needed to attend the muster stations first. For first time people there was no direction of what they were suppose to do, when they would be able to get into the cabins, also any information on the different packages available. For starters we got on the boat and was immediately offered a drink. Not bad, however it was not communicated on where you can get drinks and if there was a cost. We got the drink package that had alcohol however the cup that was given charged us $15 a cup. Second because we were in the port there was taxes. Again zero communication on that. Then we get to deck 10 after just exploring and asking questions. There was very little sitting available, and only half of deck 10 was for smokers. Again very little sitting and even less in the little section for smokers. Every food line was extremely long and at least 30 to 45 mins to get through any line. Then we find out that not only did the soda package for kids and non-drinkers not include energy drinks but it also did not include water/ water bottles. We had to go to the restaurant with small cups to get water. But also that in order to get a soda you had to go to the bar and wait 15 plus mins for just a soda. More often then not we were ignored for drinks let alone a soda for the kids. Not sure why the soda package can't include at least water bottles but also energy drinks. Not everyone drinks alcohol, however they do drink water and do drink energy drinks. Then we get to the internet issues! I paid $90 for 2 of the 6 in my party to have some kind of contact with each other however that did not work half the time either. We decided to get all 6 of us the $5 chat feature to only discover that also worked about half the time. So we spent $220 for some kind of connection with all 6 of us to find that 90% of the time we had to say just meet up somewhere or call on the phones in the cabins. Let's then discuss the service at the bars, and restaurants. The first night we went to Northern Lights. It took the waiter over 20 mins to first acknowledge we were at a table waiting, but then not to ask for drinks, or even explain how the menu worked. Assumed we knew we could order for the most part whatever we wanted.
Then there are two pools, with 3k or more people there are two pools… wow talk about standing on top of each other. Secondly, found out there was pool tables and a mini golf course. Go up to do that with my 17 yr old and could not get on anything up there because there was a ton of people there also. When we finally got a chance to play corn hole the worker come and took everything away and said they closed it at 8pm. At 8pm? What is there for kids that are too old for the day care but too young to gamble or drink? Why couldn't there be more pool tables and maybe put one in the 21 or older section along with corn hole and mini golf? And if the under 18 curfew was 1am why was everything closed at 8pm? Went to guest service and the gentleman there was rude and did not care. Said there was a daycare he could play at. At 17 yrs old a daycare? Come on now! No excuses as to why the mini golf area couldn't stay open later. Workers in the restaurants were all rude and ignored when even asked where the bathroom was.
When it came time to get off the boat for excursions it was utter chaos! Then getting back on the boat again the searches were useless as people got more drugs and more illegal substances on the boat again. But again I was unable to bring my water bottle on the boat.
In the cabin my smoke detector kept going off for no apparent reasons. Little concerned as to why that was happening with no explanation.
Then when I go to square my bill up, I find out I was automatically charged $96 per person for gratuity. For one thing I was never told that was automatic and for 2, I paid gratuity at the bars when given drinks and at restaurants for food. I felt I was being double charged for something that I should have the option to pay or not. Gratuity should be based off of the service I am provided not off of guaranteed you're going to get it. If I don't get good service, I should not be required to give gratuity. There appeared to be a lot of undisclosed fees and just a way to get more money. Again as a first time person on a cruise I would not have known about this if I was not told by another customer on the boat and would have been charged double. I am mot happy over all with the cruise and not sure that I will ever do another one. For being all inclusive and not including drinks I can go to a resort that is all inclusive and pay way less and include my drinks, internet and have more things to do with more pool options. I understand it's a boat and space is limited but I do think there is a lot of things that could be done to make it more enjoyable. I rated this based off the cost of everything that was not included as well as the cost of the cruise. There are much cheaper options for sure. As well as the overall customer service received was horrible

To whom it may concern,
It has been a family tradition to cruise with Carnival for Christmas for the past few years. This year, we expanded this tradition from my immediate family to others in my family, and about 20 of us were booked on the Carnival Panorama, which was supposed to set sail on 16 December 2023. The cruise has been canceled and Carnival sent a notification that the cruise would be refunded and a future credit would be available on 18 November 2023. My extended family will no longer be cruising for the holiday and I did my best to salvage my vacation plans by booking a cruise on the Carnival Radiance, which is sailing on 18 December 2023 (Booking #s B7ZZ56 and B7ZZ57). I was concerned about room availability if I had waited until the credit was accessible, and saw no choice but to book my trip on the Radiance without delay. However, this meant that I was required to pay nearly as much for this four-day trip as I did for a seven-day trip. In addition to being a shorter trip, the Radiance has fewer amenities than the Panorama, and I had a spa room on the Panorama but not on the Radiance.

While Carnival provided a full refund and a future cruise credit, this is insufficient. This position is based on past experience with Carnival Cruise Line. I had an eight-day cruise for the family that was scheduled to sail from New York that was canceled. Carnival provided onboard credit on my next sailing which allowed me to enjoy specialty dining and other amenities that I otherwise would not have experienced. It was this dedication to customer experience that made me continue to be a loyal Carnival customer despite obvious cutbacks in the frequency of room cleanings, waitstaff, and other departures from the classic cruise experience we have enjoyed with Carnival.

The original vacation plan cannot be salvaged, but I hope that Carnival will continue to provide the kind of customer service they have provided in the past during similar circumstances. If not I would be forced to choose other cruise lines that are not affiliated with Carnival for future vacations.

Respectfully,
David Trojanowski

The carnival vista
November 4th-10th
This was not my first cruise.
Room 6259 with balcony
The staff was great. Always pleasant and professional.
Before sailing, I downloaded the Carnival Hub app months prior. I never saw anything Vista specific. Just the typical cruise information. Most of what was on the Hub was umbrella and applied to most of their cruises. When were just days out, I called Carnival to make sure I was packing accordingly. The information I received was we were having 1 elegant night on the second night of the cruise. Of course there were 2 elegant nights and an all white party. Wow what a disappointment when my husband had only packed the 1 elegant suit and neither of us had a white outfit.
The ship itself... let's just say thank goodness that was the last sailing from Galveston before updates/remodeling. The decor throughout the ship including the staterooms was, to put it politely outdated. The shower had horrible drainage. Maybe that's how all of Carnival ships are but standing in pooling water is not my idea of feeling clean. I pray I don't get athlete's foot
The pool area gave me the creeps. There were times when I thought I was going to get the plague from just walking past it. One of the pools had to be closed temporarily before we left Galveston so one of the staff could scoop something out of it. Yay!

I can't forget to mention the God awful sewage smell in the middle of the ship on days 2 & 5. Completely unbearable.
The biggest gripe I have is the elevator system. Taking the stairs may be an option for some but for elderly, those with disabilities, crutches, or walkers waiting 10 to 15 minutes for an elevator is actually unacceptable.
The food was edible. Due to religious beliefs my husband and I don't eat pork or shellfish. I really didn't think this would be an issue. I was wrong yet again. Very minimal options especially at breakfast. There was nothing "fine" about the fine dining. Stale bread, under seasoned food with a wait longer than the elevator system. As for drinks what's included is water, juice at breakfast, coffee, and the lemon concentrate they call lemonade. Im sure that lemon concoction gave me a stomach ulcer. Never ever select open dining option with Carnival. The dining room was such a clusterf*@k. We used the carnival hub app for "easy" table reservations. Once we were notified that our wait was expected to be under 10 minutes, we still waited over 30 minutes and 45 minutes once seated to just get bread. The sad thing is we were trying to plan around the big crowds.

As for activities, this was a very geriatric experience. My husband and I are in our early 40s and did not find many activities that peaked our interest. However, if you want to feed their casino machines in a small room full of smokers good luck!
I can't forget about the cruise photographers. Not sure if they go to school to learn the 3 repeated poses of awkward, more awkward, and finally just plain weird. I am so glad there were photographers at all of the excursions so that we could have some good pictures of our 15th anniversary that was ruined by a Carnival cruise nightmare.
Please don't take this review as me wanting any freebies. The only thing free I'd take from Carnival is tickets on the Royal Caribbean or Virgin.

I've been using Carnival for over 15 years Gold Card member, I've had some up and downs, but for the most part, I have defended and spoken up about Carnival and in my experience, when 50% of the people that mention Carnival speak down about the cruise line. On October the 1st. 2023 I had my worst experience with Carnival Cruise line from out of Baltimore on the legend cruise ship, experience, discriminatory and disrespectful communication from the Guests service representatives. I had requested and asked for my complaint to be escalated with an issue with my room with the guest service manager by the title Kim, I was told four times in one day she would be reaching out to me and she never did. When I went to visit guest services to follow Up, I had an encounter with a gentleman by the name of Benjamin., I had a encounter with a gentleman by the name of Benjamin who had hung the phone up on me just a moment ago when I called before I went down I was told by this ignorant help that Guest Services was closed for the night nobody could help, and he hung up. When I got down to guest services, I spoke to a young lady. I was sharing experience and telling her that some ignorant man had hung the phone up on me. That person stood up. His name was Benjamin. He said he was a supervisor and it was I that hung the phone up on you. I told the gentleman I wasn't going to continue the conversation because I don't deal with disrespectful poor ignorant, communication, hanging the phone up and being dismissive to me, he ordered the young lady not to speak with me and he told me that they were not going to be addressing me go away and that I can leave now. I responded I can leave now. He said yes I said I want to continue to have a conversation with the young lady communication between you and I isn't well, he made a comment to the young lady and told her do not speak with me and that I could leave now and I responded I'm not leaving I still have questions he refused allow her to assist me and then he threaten to call security so I told him do it because I haven't done anything wrong. I'm a $3000 room guess and you're speaking to me in this manner. Security arrived. Apologize and told me that they would assist with having the guest service manager reach out to me in the morning. The individual by the name of Kim who I haven't seen as of yet after four request and repeatedly told she was going to reach out to me. It is my belief had I been Caucasian and not Afro American I wouldn't of been spoken to in that manner, he uses hands and wave them to dismiss me as he told me you can go now as though he control my coming and goings freely on the ship as an paid cruiser. I wouldn't recommend Carnival at this point they have finally lived up to the reputation that everyone has spoken about and I have defended them for years but now I've had my own experience the taste in my mouth and it will not be leaving. This is my last year cruising with Carnival 2023, canceling my Barclay credit from Carnival closed and disputing the charges. Filing Discretionary complaint.

1. Shower was constantly scolding hot on the lowest setting.
2. Tap had brown water coming out of it occasionally.
3. TV and remote were barely usable.
4. Toilet didn't flush most of the time without multiple hard hits.
5. Room was very always very hot even with 2 fans.
6. Door in room was attached to another room and we could hear conversations and coughing all night.
7. Bed was 2 cheap twins pushed together on a metal spring bed so horribly that it would slide off if we didn't gerryrig the stool up against the wall to keep the mattress on the metal grate.
8. Food poisoning twice (many of guests complained of the same) and all of the food was just generally bland, cold, and cheap.
9. Any excursions or activities missed due to food poisoning would only be refunded or rescheduled if you went to the infarmary to confirm your illness, which could cost hundreds or thousands of dollars.
10. Casino was filled with smoke in the middle of the most popular floor with no walls dividing it, causing the entire floor to smell of smoke.
11. The sushi bar was right across from it, causing all the raw fish to smell like cigarettes.
12. The nightly dinner was terrible we were shoved so far in the corner we had to physically pick up the table and move it to get in or out.
13. The photos were the one thing we planned on buying. We had in total 12 photos taken of the both of us together. 11 of the 12 were out of focus or had a very soft focus. One was in focus and but it was a single of me. So absolutely amateur I honestly couldn't believe it.
14. Room was supposed to be cleaned twice a day, it was cleaned 3 times in 5 days.
15. My fiance, who has 3-4 drinks and is normally HAMMERED, basically drank all day/night (upwards of 10+ drinks) and was totally fine. Watered down booze maybe? Also lots of cheap mixers and poorly made drinks. The same drink ordered off the menu would taste different depending on who made it, showing a lack of skill on the bartenders side and a lack of oversight by management.
16. Multiple occurrences of very loud and roudy guests/teenagers/children and nothing was ever done, even by security that would see and sometimes try to say something, only to be ignored and then they would give up.
17. Most of the elevators were not working, causing 5-10 minute waits for all elevator rides.
18. Only 2 decent restaurants closed at 6pm and 3:30 in the afternoon, like wtf?
19. Room service was so absolutely inedible I couldn't even eat the chicken tenders. How do you mess up chicken tenders?
20. "Free 24/7" pizza constantly runs out and is literally as thin as a sheet of paper.
21. Ship got so rocky/bumby on the 3rd and 4th days my fiance had to constantly wear motion sickness bands.
22. Multiple employees seemed depressed, not rude or mean, but genuinely sad.
23. Many employees spoke such broken English that it led to them giving me wrong directors and misinformation due to them not understanding the questions presented.
24. Constantly getting conflicting information. (I.e bottled water is not free, but it is. And only 1 bottle per person, but I was given 2-3 sometimes, when things opened/closed, and where certain things were happening on the ship)
25. Out of 5 shows, we enjoyed (and didn't walk out early) of just 1, the 25 minute deal or no deal show that cost $50.
26. Due to the excessive heat and basically no places with enough A/C I passed out in the bathroom of my room injuring my back, foot, hand and head.
27. A LOT of guests were angry, mean, rude, and we're looking for a fight constantly. Carnival is aware and markets to these types of people specifically because it's all they can afford and carnival knows it.
28. Conflicting information on online vs inhouse menus as well as operating times.
29. Everything was app based and due to server traffic, it would constantly crash and the $5 per person chat system would sometimes simply not connect to a server at all regardless of traffic, rendering it useless.
30. Someone $#*! in the pool TWICE and it had to be shut down for the rest of the day both times.
31. Practically all of the art for sale/auction was gaudy, cheap, or tacky. And of course it was ALL overpriced.
32. Guests, even after being told constantly and with signs everywhere, would walk all over the ship dripping wet. I never saw a single employee or security guard say a thing even after I saw someone slip on the water left on a marble floor.
33. Bartenders were so constantly busy, the quickest drink we got probably took 10-12 minutes. Longest was closer to 20.

When I first got in the spa, it was windy and 60° outside. Extremely cold. I had a lot of times to spare, so I asked if I could use their facilities if they had any available. They said yes and to follow the hall and somebody would help me. There is no one there to let me know what to do, where the locker room was, or if you even had anything for me to use. Come to find out, you did have a steam room and sauna I could've used but it was not explained to me. When I got into the room, I told the young lady I was extremely cold and if I could have the bed warmer on. She let me know, that was not something that they offered. She said, we can try hot stones to warm you up. She asked me to get undressed and to get under the sheet. Due to my outfit, I was completely nude. I got under the sheet that was extremely thin, see-through, and barely covered the width of the bed. You could totally see my private parts through this very thin sheet. When she started with the hot stones, she told me it would be an additional $30. I did not partake. There was not an additional blanket or sheet she offered me even though I told her I was extremely cold and shaking. When she started the massage, there was no tucking of the sheet. I was exposed. My private parts were not tucked. I have never had this happen before. When she did my arms, she left them dangling down in front of me. That lasted 30 min, and I lost feeling in them. I had to pump my hand to keep them from hurting and falling asleep. Both of my arms were in pain.When she asked me to turn over, from laying on my tummy, the entire sheet was lifted up as I rolled over. When she massage my shoulders and décolleté area, my face was covered with a towel. She literally stopped moving with her fingers kinda balled up. This lasted, about, 10 min. I thought she fell asleep. She would do small scratches without massaging. Her hands just rested there. That night, I lost feeling in my arms. The next morning, I couldn't lift anything with my left arm due to it hurting so bad. This entire experience was terrible at best. First off, being freezing cold and uncomfortable during your massage, then being extremely exposed adds to the uncomfortably instead of relaxation, not move for 10 min., then leaving my arms to dangle for 30+ minutes so I lost feeling in both of them is just so odd. I paid over $200 for this massage, and I left in pain and feeling awkward a stranger could see my butt and vagina very clearly. The young lady who did my massage was very kind, but maybe she was new? Maybe, due to carnival being an international cruise line they do not follow USA massage guidelines. I have reached out to Carnival and the Spa company for 4 months now, they keep telling me they are really busy and Carnival isn't in charge of the spa. I would not recommend a spa service. They are awful, and you don't receive your service you paid for.

*******@carnival.com
Dear Carnival Cruise Lines,

This is a Copy of My COMPLAINT To *******@carnival.com. For The Luminosa Ship To Alaska.
It took 3 different times to,receive a response. 6/4,6/9 and 6/16. CRUISE RESPONSE on BOTTOM of Review. VIRTUALLY WAS A RUBBER STAMP. AND PUSHED UNDER THE RUG.

My Name is Tim VIFP # *******XXX

Booking # L1Q3P4

Sail Date 5/4/23

My Son Tim Jr. And Myself went on our first father son cruise for a 7 Day Alaska Cruise, On the Luminosa. This cruise to Alaska was on my bucket list For many years I have heard that the Cruise to Alaska was a top 1-5 in a lifetime, for many people.

So I did have HIGHER EXPECTATIONS. UNFORTUNATELY IT DIDN'T HIT THE MARK FOR US.

This was my 5TH CRUISE with CARNIVAL. I also have been on ONE OTHER cruise with NORWEGIAN. So obviously I like Carnival.
Unfortunately my son and I had some very disappointing experiences.

The quality of the food was very poor. It all started the first evening of the cruise. I ordered a plate made from Chicken. Which was very dry and Inedible, Which I had to send back,for a replacement. I don't think I have never sent back a meal on a CRUISE.
My son also had to send back a few different entrees, for replacement.
We also found DISAPPOINTMENT in the BUFFETS. Anywhere from the Quality of the Food. To Finding out that the Sandwiches are pre-made.
I was very Disappointed. The places to eat on the Lido deck about 2 o'clock. And unable to find even a place to find a Desert. Other than the ice cream machine.
There was NO continental breakfast or Room Service delivered to the room in the mornings. Coffee,Juice or Bagels Etc.
I was very much looking forward to doing this. To get my day started. Chilling out on the Balcony.

No Pizza Delivery to the Rooms.
Karaoke,not available to go to in the evening hours. Not at 5 p.m. when you are going to dinner.
I never saw or heard anyone talk about a night club being open. For Drinks, Dancing,etc.
I wish I didn't have these negative things to say.

But I was very Disappointed with this ship. LUMINOSA.

Thank you
Tim

I finally received a email. Back from Cruise Lines

Thank you for taking the time to write us.
My name is Deishla and it's my pleasure to respond and assist. I hope this email finds you well.

We realize that every email we receive is an opportunity to gain new insight into our guests' perspectives and expectations. Your willingness to share your thoughts concerning your cruise vacation was much appreciated.

Prompt, attentive service is always stressed by our corporation; and we make it very clear to our personnel that inefficiency will not be tolerated. That is why we were disheartened to hear those certain aspects of your cruise vacation, including the food quality, that were not up to our standards.

As part of our ongoing process to improve our product and services, when a guest takes the time to contact us, we listen and take notice. The poor impression we left you with is of great concern to us, so we have taken the liberty of sharing all your feedback with the relevant department managers. Please know that they will review these matters internally and will take any action necessary to prevent a recurrence of this nature in the future.

Obviously, what you have described is not what we would want any of our guests to feel after their Carnival cruise vacation. We hope in time you will forgive us and allow us the opportunity to regain your confidence.

Once again, we thank you for your feedback and send you our best wishes.

Sincerely,

Deishla G.
Guest Care Specialist
Carnival Cruise Line | 3655 NW 87th Avenue | Miami, FL ******* |

I then emailed a response.I was very Disappointed about their so called.
Respond and Assist.
Nothing was offered for a Credit Toward a future Cruise with them.
I did not ask for a refund. Though i did ask for a credit,toward a future Cruise.
I guess this is why,i am never going on a Carnival Cruise again.Unless they contact me in future.
Guest care NO SERVICE.
We were not the only ones to complain. Many of the Cruisers, shared our similar thoughts
Thank you
Tim

First, it took us over 2 hours to get on board. We had an arrival time of 11:30 to 12pm but were told we needed to get to the back of the line. Once on board, there is no direction. A lot of us are new to cruising. We had no idea what a muster station was. No one let us know when we got on that we needed to go there for a safety briefing. They should have someone at the entrance directing guests to muster stations. Instead 2 security guards are having a conversation between themselves.
Second, prepare to be in a long line for everything! They are extremely disorganized. We were a group of 14(one 80+ year old). On the first night we made reservations for the mdr for dinner. We waited paitently on deck 4. We all received a notification that the table was ready on deck 3. The elevators were very crowded so we decided to walk the one flight down and just help our gm down. We showed the hostess the message and walked back to the table only to be told we received that notification in error. We had to walk out and wait for another table. Very frustrating!
The elevators are ridiculous. I watched a video on how to use them but others didn't get the memo. They stopped at every level and everyone gets on no matter how crowded. It's better to just take the stairs.
The ship is beautiful but whoever designed it did not take into account the amount of people that would be on board at a time. Everything seems small when there are over 5000 people not including staff. The pools are just ridiculous. They either need to book less people or redesign the ship. They had nightly events in the lido(if you suffer from anxiety avoid these areas) the space is also ridiculous. It's so tiny. They could have added a hall into the design of the ship or move the pool on the lido and just leave that area for entertainment. Seems like they are more concerned with making money. Add as many cabinets as possible and forget about the comfort of the guest. A 3rd pool(adults only) would of been practical.
Don't even bother with the pictures. I figured we would get a good deal on digital pictures, so we took as many as we could. (Disney offers a package where you can get ALL of your digital downloads for $300). When I added all the pictures I wanted for digital my bill was $1700+ WTF!? I went up to speak to someone and see if there was a different option. 7 digital downloads for $150 was the best they could do. These people are rip offs. After that I stopped letting them take our pictures. Never again.

A lot of reviews speak on the rudeness of guests, I didn't encounter any. Everyone I spoke to was sooo nice. Many spoke to us about there previous cruises with carnival. They said venezia ruined carnival for them and many would travel with them again. These were all seasoned cruisers saying this.

The food in the buffet was horrible. A lot of people eat at the Pizza spot, the burger Joint, the deli, the taco spot or the Seafood Shack( when it's chinese food). The lines here are super long. Again no organization.
The staff that does the cleaning around the pool bring your mood down, they seem so miserable. If I had a business, I would want happy employees. It just sets the mood. Satish the server is a great example of what evey employee should be like. He always went above and beyond. We were eating dinner in the mdr our last night. Satish happened to walk by and stopped to say bye to all of us. Someone in our group wanted a cup of ice(our server was mia) and Satish went to get it. That is top service from at least one of your employees.
We made breakfast reservations for Cat in the Hat in the Marco Polo Restaurant. Our server kept rolling his eyes at us. At first I thought it was just my imagination but he did it multiple times. It got to the point that we didn't even want to ask for anything. If you are not a people person why go into this line of work. It makes no sense. I regret not getting his name.
This ship was horrible. Not sure where the good reviews are coming from because I spoke to soooo many people and they all agreed with me. These were all seasoned cruisers agreeing that this was the worst cruise they were ever on.

Not all was negative. We had a really great room attendant. We tipped him well because he seriously deserved it. The movie selection at night was pretty good. The djs played a bit of everything. Bingo was fun. Fun squad was pretty good.

In conclusion, I will never cruise with Carnival again. My husband said he could win a free with them and he would give it right back. Not worth it.

My Wife and I and many family members used Carnival to cruise from Seattle to Alaska from Thursday June 15th 2023 and returned home on Wednesday June 21s 2023. We were aboard the Luminoso. Room 6346. I never leave bad surveys but ours as well as our family and friends will be giving a 1 or zero if available. I had tried to get this taken care of onboard the ship when it happened but Guest Services either had their hands tied by corporate or could not resolve the issue on their own.

In a nutshell, our bathroom toilet had clogged 6 times. On two of those occasions it overflowed and went all over the bathroom and onto our carpet and clothing. We had not placed any wipes or other material besides the toilet tissue which they provided in the toilet. The amount of tissue we used was kept to a minimum. I had immediately called the Guest Services desk each time. They did come up within 10 minutes and tried to clean up and give us fresh towels which we are grateful for.

It was still a mess. We did have to wait for the plumbers and missed on meeting with our groups. It was terrible as their was dirty sewer water from the toilet and from what I understand from Guest Services it was leaking into the rooms below us.

I understand how this works as I have run large corporate firms and my own business customer service, reviews, and complaints on site and call centers.

I went to Guest Services each time and none of the front desk could help. They did have to get Supervisors involved and still no help.

I advised that we needed a new room that was not soaking wet with sewer. They stated the ship was full but may be able to help out monetarily but not on the same day. Each time I went back for help there were no notes on our stay or accounts about the problems. I get it, understand it. They don't want to have any negative feedback to send to corporate. (No audit trail). They want a clean slate of 5 star reviews and this would prevent that.

When we returned home we were physically sick and tested for Covid which we now have. Medical professionals have stated that the Covid could be a direct result of the sewer on our floor on the Carnival Ship. Especially as my wife and I were the only ones affected by Covid in our close party of eight.

I expect some monetary resolve.
I submit this review to save anyone considering using Carnival. Think again. Trying to get this resolved is not working. All of their numbers, whether it is for support or the corporate office go to an email response. Poor service as well.
I hope in some way this affects the price of their stock. (CCL)

I had always liked Carnival but The Royal Caribbean is looking better all of the time.