Carnival Cruise Lines

We were refused handicapped assistance. I, then my wife the following day, pushing me in wheelchair was injured in port. We were refused wheelchair assistance despite it being the law. The port area far overcrowded caused my wife to be trampled twice resulting in her requiring major surgery. Her not being from this country USA we will have been separated about 7 months total. I am not now able to fly. There is limited security and children running wild and out of control. Ours being a Christmas cruise we had a hung over crew for the one week cruise to hell.

Please do not go here if you want to be completely bored out of your mind. The rooms are like a janitor closet and all the drinks are just alcohol.
The food was pretty good, but there's nothing for children. All you can pretty much do is shop and I could not wait until I got off.

You look at the cost of booking a cruise seems really cheap and the more you book the bigger of a discount you get in your room however they asked for a credit card on file your card is going to be charged double or triple of what you paid for the cruise in total. Waiting in long lines just to get a pizza. The buffets back in the day let's say 10 years ago were open 24 hours. Not anymore. Just a couple of hours a day then closed! I actually lost weight on this past cruise. My family including relatives which was about 25 of us agreed to never do a cruise again. Half of us got covid and one of the babies got foot mouth infection. Forget taking your litter that are in a diaper on there because they are NOT allowed in the pool with a diaper. You're welcome

I went in my First Cruise on the Carnival Sunrise on August 17 to the 21 st. I was truly disappointed. It was supposed to be just friendly. The children were loud and disrespectful. They were up all times of the night. I could not get in the pool because it was always over ran by children. Everytime you attempted to do something interesting children were in the way. Everything was a little pricey. There was no one to direct me and my friends as we got lost. A few of the workers had really terrible attitudes and were extremely rude. Some of the food selections closed a bit early. The check in process to get onto the boat was unexpected and horrible. I wish it could have had a better experience

Hello
I am writing to ask for consideration do to emergency surgery. I have been diagnosed with collapsing hips.
I received the news Jan 11th 2024. The doctor says there is no way possible to travel after surgery. This has
Come by surprise leaving me unable to walk without a walker. We plan on still taking a cruise as soon as I can travel. We were penalized $600 for cancelling. We are platinum guest and have been cruising with carnival for years. We do not want money back, but if possible let us use the money toward our next cruise. We feel the penalty is unfair in our circumstance as there will be no loss to your company because we are still coming just at a different time.

Jeff and Karen Grunder Platinum members
Booking number Z4L1D1 Pin # 1122 Freedom boat

The only think I'm unhappy it was the parking lot at new Orleans. We paid $ 150.00 to park it in a yard the 7 days, then we have to walk with the luggage to the entry. Like 6 blocks we walk plus the change the place we suppose to go cause the hurricane. We understand that but we have some tickets excursion to did on bahamas so I hope they give us a good credit for the next year trip and some discount

My first cruise experience and it was delightful. Carnival Cruise Lines certainly came through on this one. Even though the weather was far less than great, the service and the food were better than I had predicted. At the low price of this cruise I would have spent more on a basic hotel room and would have to have settled for overpriced dining. Instead I was on a 3 year old (Carnival Breeze) cruise ship with a staff that did nothing but keep our best interest and cater to every need... Will definitely be doing, another very soon.

I haven't been on many cruises (like Coleen F.) and don't have the opportunity to compare Carnival with other cruise lines. But I must say that Carnival is a really good company! Their prices are reasonable and the service is great.

Choosing to cruise Carnival was probably the best decision my wife could have made. We have been on several other cruises and enjoyed them, but we recently booked directly through carnival and it was the smoothest, easiest experience we've had planning a vacation. We booked last minute due to a change of plans and made out like bandits. Cheap prices, AMAZING room, and lots of excursions. I will book through Carnival again, 100%.

Carnival and Carnival.com making booking a cruise super easy. The website is easy to navigate and discover options. You can even find discounts you didn't know about. Customer service is excellent! Carnival has always gone above and beyond to ensure our cruise was fun and memorable. We have cruised 7 times on Carnival and cannot wait to go again! Onboard, Carnival is a wonderland to be explored. Service is amazing and friendly! Carnival offers the cruiser the opportunity to have an action packed cruise or a relaxing do nothing cruise. Great for families!

First cruise and I'm highly dissatisfied. Food was cold, bed bugs were found in multiple rooms, half the ship ended up with Covid, not sanitary, and instead of charging me $150 for something I purchased they charged me $220.

We love carnival cruise but after canceling trip was shocked to learn that we lost half of our money.My wife had a heart attack, cardiologist said it would be russian roulette to go on trip knowing what could happen if something goes wrong such as hundreds of thousands of dollars in medical bills and no one will insure her knowing that she at risk. I think we should be credited in full or credit off next cruise for the difference as this was our third cruise and I think it is an understandable reason to cancel thank you. Its not like we planned it! We happen to love Carnival Cruise lines, and hope you help us to make it something we will book again. Thanks for any help. R. K.

After travelling on many other cruise lines, 8 of us decided to do the 2022 Melbourne cup cruise. What a disappointment that was, our first day we leave and they run out of many beer choices. The bar service was ridiculous, waiting in line for 20minutes every time you went to bar, the staff were nice but just not enough of them. Everything you did on this ship you waited in line, more staff required. Also not a lot of entertainment or things to do. We go cruising so we can put our mobile phones away, you need it for everything from booking to reading menus. I felt for the elderly on this cruise. Splendour ship so hard to navigate around also. Never again carnival

Me and my husband had paid in full for 3 day cruise to Bahamas,This his 1st time my 5th time.I always got to the Port by 2:45.This time we get there same time frame others out says the doors locked and they were very upset.I was told as always I can do our boarding once we get on.What changed/did I miss something with a new time frame.it was my cuzin Birthday and we was going to Celebrate.Than they tell me No Refund like that's not a good look with this overall.This is not right and we should not be punish for the non Communication,I've been going threw the same travel agent the whole time as-well.I am very disappointed

My bank limits me to 3000.00 a day and normally at any other casino in the states after midnight the bank card will reset itself but not tonight. I tried to pull another 1000.00 dollars twice but the request was declined. No big deal I never got that money, well guest services locked my card saying I owe them that money when I never received that 2000.00 again it was declined.
I don't understand why the lady doesn't get it, I will go back down there this afternoon after all the charges post on my account from the bank.
One of the head guys from the casino was at guest services laughing at me trying to explain my situation to the lady.
That's enough to make anyone angry, it's definitely not customer service and I guess being a platinum customer means very little especially dropping 10-20k at the casino twice a year on Carnival

My recent bad experience with Carnival started even before I boarded the cruise. I was part of a big group of family members and had to board 2 hours after my family because they checked-in online earlier than me. If Carnival had communicated that the earlier you check in dictates the time slot you are provided then I would have checked-in earlier or at the same time as my family members. After trying to talk to their customer service multiple times they pretty much said "tough luck". I have two younger kids and the fact that they didnt seem to care tells a lot about how they look at customer experience. I even paid $150 for their "Faster to the Fun" package which made no difference in my boarding time. I'd rather give my money to another cruise line that believes in better customer service.

As many have said, this is the "walmart" of cruises. Very, very outdated! The room was always so hot and when I asked for a fan, I was told I could only get one if I had a medical condition. The drink stations were always broken...good luck getting a full cup of ice and water! The buffet was basic at best. Always the same and very few options. In order to get to Half Moon Cay, you have to stand in a line for over an hour to get a "shuttle pass". Then, you have to wait for your group to be called. My group was called at 11 and we had to get in line to return by 2. The food on the island was inedible. The teeny, tiny pool was always too packed to enter. The shows were so boring I never made it through a full one.