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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Needed a spare wheel / tire for new Kia Forte GT line. Matching wheel from dealer's $750 + 250 for tire, over $1000 installed and station high for the storage space in trunk. Got yours for about 15#? Of that, fits in the trunk perfectly and mounts perfectly. I told dealer what I got and cost!
Ordered a muffler and it came in quick and even with a quicker delivery option. Good job
Dear Luis,
Thank you so much for the generous shoutout! Seeing that you’re pleased with both the quick delivery and parts really makes our day. We’re here anytime you need us for future upgrades or service.
Sincerely,
Consumer Relations
Instructions were easy to follow. I love the quality of my purchase! Will definitely buying from here again.
Dear Yesenia,
Thank you for sharing your positive experience! We’re thrilled to hear the instructions were clear and that you’re happy with the quality. It means a lot to us, and we look forward to serving you again soon.
Sincerely,
Consumer Relations
The sales representative was so patient, knowledgeable and through with making sure we ordered the right parts. When we got our order, we had everything needed to do the repair right!
Dear Fernando,
Thank you for taking the time to share your experience. We’re thrilled to hear our team made sure you had exactly what you needed for the repair, and your kind words truly mean a lot to us. Your satisfaction inspires us to keep delivering exceptional, all-around care!
Sincerely,
Consumer Relations
Very professional, well maintained site and easy experience whether on the phone or on the site.
Dear Jason,
Thank you for highlighting your positive experience—our team works hard to make every interaction smooth and professional, whether on-site or over the phone. It's truly rewarding to hear that commitment highlighted. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Easy simple I don't have anything else to say I am done for now thank you
Dear Michael,
Thank you so much! We're delighted to hear that you found the shopping experience easy and simple. We appreciate your support and look forward to assisting you again whenever you're ready.
Sincerely,
Consumer Relations
It was a pretty good experience, Phlepe I'm sure I misspelled his name was a great help in getting me the right set for my car and pricing. They were way more expensive than the last time I did brakes, but this car is a specialty car so I guess it makes sense. Got here on time and so far so good, they work fine although a day or two after getting them installed, I hit the freeway and had a vibration at speed that I have never felt before. It seemed to go away fairly quickly but it was strange. On the way home down the freeway it seemed to be fine. So I don't know but I did stop by and talk with the tech that did the brake install and he rechecked the torque on all the wheels and it was fine so don't know what to think about that but they look killer and are working fine so far. I even took a few pics of the process.
Dear Kevin,
Thank you for sharing such detailed feedback and for trusting us with your specialty car needs. It's great to hear that the brakes are looking and performing well, and we truly appreciate you taking the time to stop by for a recheck—that extra care is exactly the experience we strive to deliver. Please don’t hesitate to reach out if you have any more questions or concerns down the road.
Sincerely,
Consumer Relations
I made an error in model of vehicle necessitating a change which has been problematic
Dear Karen,
Thank you for your purchase. We understand how tricky vehicle models can be and appreciate your patience during the exchange process. Please feel free to reach out if you need any further assistance—we’re here to help!
Sincerely,
Consumer Relations
The site was easy to use. And found what I was looking for quickly.
Dear Rita,
Thank you for your kind words! We're thrilled to hear that the site was easy to use and helped you find what you needed quickly. Your positive experience means a lot, and we appreciate your support!
Sincerely,
Consumer Relations
Got my readylift kit in a very timely manner just waiting for the rest of my order to ship
Dear Scott,
We're glad to hear your Readylift kit arrived so quickly! We're working hard to get the rest of your order to you as soon as possible. Thanks for your patience and support!
Sincerely,
Consumer Relations
Great quality and look forward to ordering from your company again.
Dear Dan,
Thank you so much! We’re thrilled to hear you’re happy with the resonator and appreciate your trust; we look forward to serving you again soon.
Sincerely,
Consumer Relations
Works good on my car and helps protect the electrical wiring under my car.
Dear Darrin
Thank you for the great feedback! We’re really glad to hear the part is working well and providing protection for your car's electrical wiring. Your support means a lot, and we look forward to helping you with any future needs!
Sincerely,
Consumer Relations
So. I live in Idaho now... and during the winter I had to get snow tires with my original Mazda rims... I got these black ones from CARID... I hope they work out!
Dear Larry,
Thank you for choosing our rims amid your Idaho winter challenges! We're thrilled you like the look and hope they hold up wonderfully until spring—and beyond. Don’t hesitate to reach out if you need anything else.
Sincerely,
Consumer Relations
It fit my 2019 Tahoe perfectly, and it arrived right on time as estimated.
Dear Alma,
Thank you! We're thrilled to hear the product fit your Tahoe perfectly and arrived on time. We appreciate your feedback and look forward to supporting you with anything you need in the future.
Sincerely,
Consumer Relations
Not exact fit to fender but made it work. Maybe you could get car descriptions to the tee. Like limited venza and not just venza. Thank you tho.
Dear Carlos,
Thanks so much for your honest feedback and persistence in making the part work. We truly appreciate you sharing how we can improve fitting details and will take that to heart moving forward. Your kindness and patience mean a lot to us!
Sincerely,
Consumer Relations
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Dear Marisol,
Thank you so much for your enthusiastic review! We truly appreciate your support and are delighted to know you had a great experience with us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Easy to work with; delivered quickly; product was as advertised and easy to install. I'll be back.
Dear John,
Thank you so much for sharing your experience! We’re thrilled the product stood out and the process was smooth—it’s always a pleasure to serve customers like you. Looking forward to welcoming you back soon!
Sincerely,
Consumer Relations
The Fed-Ex delivery was great. I just wish it would have not taken so long to get my order.
Dear Nicki,
Thank you for your kind words about the Fed-Ex delivery experience. We appreciate your patience with the shipping time and are committed to improving turnaround so your orders arrive faster in the future. Your feedback truly helps us deliver better service every day.
Sincerely,
Consumer Relations
Ordered a wheel about 5 days ago, it came very quickly. Very happy, this was the second time I ordered so it was good.
Dear Yekaterina,
Thank you so much for sharing your experience and for being a returning customer. We're delighted to hear your order arrived quickly and met your expectations. Looking forward to assisting you with any future needs!
Sincerely,
Consumer Relations
It was the right product I needed, can't ask for much more.'lol definitely tell my friends if your looking for parts try Carid.
Dear Gavin,
Thank you so much for your kind words and recommendation! We're delighted to have provided exactly what you needed and truly appreciate you spreading the word. Looking forward to serving you again anytime!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
Thank you so much for sharing your experience! It’s great to hear that the spare wheel option worked out perfectly for your Kia Forte and saved you a significant amount compared to the dealer. We’re delighted to offer solutions that make both sense and cents!
Sincerely,
Consumer Relations