CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
The valance that I ordered was just what I needed. It came in pretty fast to. Plus it's made of good quality. Keep up the good work!
Dear Joseph,
Thank you for sharing your positive experience! We're thrilled to hear the valance arrived quickly and met your quality expectations. We appreciate your encouragement and look forward to continuing to provide products that you can rely on.
Sincerely,
Consumer Relations
My new car came with a can of fix-a-flat, these nice people sent me a full size rim for my 2025 Jetta to my door for $85. On the internet I found a donut size spare for $350. The salvage yard did not have a rim for my 2025, only the older style/size rim. Thank you for your day shipping👍🏼 I don't wanna hit a pothole on the back roads in Montana to have to use it, but if I do, I have a real spare. 👍🏼👍🏼
Dear Karl, we're thrilled to hear that the rim arrived quickly and fit your 2025 Jetta perfectly! Knowing you’re prepared to take on those Montana back roads eases our mind too. Don't hesitate to reach out anytime—wishing you smooth and worry-free driving ahead!
Sincerely,
Consumer Relations
It's my first time shopping here. My order was back ordered. The customer service was excellent. I got my order and I couldn't be happier. Thank you and I will be shopping with you again 👍🏻
Dear David, thank you for sharing your enthusiasm and kind words! We're thrilled to hear that our team provided excellent support and that your order arrived just as you hoped. Looking forward to serving you again on your next visit!
Sincerely,
Consumer Relations
My parts came really quick the parts were packed really good and all my parts were as expected no damage and they are really good quality as well overall my experience is good 5 out of 5 would buy from again
Dear Ethan, thank you for your thoughtful review! We're thrilled to hear the parts arrived quickly and met your expectations so perfectly. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered the parts and they came on time and ere the right ones! Very quick response time!
Dear Mark, thank you so much for your kind words! We're thrilled to hear your order arrived quickly and was exactly what you needed—your satisfaction means everything to us and encourages us to keep supporting customers like you efficiently.
Sincerely,
Consumer Relations
The holes did not directly line up with the vehicle which made for an awkward fit and not the best look.
Dear Chris,
We are sorry for the inconvenience. The part you ordered is OE-restricted and specifically replaces a certain part number, which can affect fitment. Please check your email for detailed information about this. We appreciate your feedback and are here to assist you with any further concerns.
Sincerely,
Consumer Relations
They are a very good store to find the items that you need for your car
Dear Juan,
Thank you for your kind words! We're thrilled to hear you had a positive experience finding what you needed and look forward to helping you again with any future automotive needs. Your support means a lot to us!
Sincerely,
Consumer Relations
The price was just right. Delivery right on time. Website was easy to follow.
Dear Brian, thanks so much for pointing out our fair pricing and user-friendly website! We're committed to keeping your experience hassle-free and look forward to helping you ride smoothly again soon.
Sincerely,
Consumer Relations
Good good good good good good good good good good good good good good good good good good good good good
Dear Jose,
Thank you for your wonderful review! We're thrilled to hear you had such a great experience and appreciate your support deeply. Looking forward to serving you again soon.
Sincerely,
Consumer Relations
Had my part in less then 24 hours, never got a part so fast. Thanks
Dear Pam, thank you for our wonderful review! It’s great to hear we could get your part to you so quickly—your speedy repair was our priority. We're here anytime you need us!
Sincerely,
Consumer Relations
There site is easy to find what you need and if you need help you can chat with them. They help me and the experience is very good.
Dear Jerry, thanks so much for sharing your feedback! We’re thrilled our team could make your experience smooth and helpful – can’t wait to assist you again whenever you need.
Sincerely,
Consumer Relations
I use CarID couple times a year, always has what I'm looking for and gets it to me in a reasonable time.
Dear Chaston, thank you for your continued trust and for sharing your positive experience. We're glad to consistently provide what you need and deliver it promptly—looking forward to serving you again soon!
Sincerely,
Consumer Relations
Great to have a lace to shop for genuine replacement pieces with very fas shipping.
Dear Charyl, thank you for your kind words and for trusting us with your genuine replacement parts. We're delighted to hear that you found our selection and fast shipping accommodating. We look forward to assisting you with all your auto needs in the future!
Sincerely,
Consumer Relations
I've dealt with KYB products in the past, so theirs no doubt about the quality, and durability that proceeds the reputation of this brand, it fit like a glove!
Dear Jose,
Thank you for highlighting the quality and precise fit of KYB products. We're glad to know they continue to meet your expectations reliably and appreciate your trust in the brand. Our team is always here to support yourσε future automotive needs.
Sincerely,
Consumer Relations
Very simple ordering process. The selection of products is good. The quality is very good.
Dear David,
Thank you for sharing your experience and highlighting how easy the ordering process and product quality are. We're delighted to hear everything met your expectations, and we're always here to make your next purchase even better.
Sincerely,
Consumer Relations
Pleasant experience shopping from home.Product as expected
Dear Brad,
Thank you for your kind feedback! We’re thrilled to hear that the ordering process met your expectations and your product arrived promptly. We’re always here to make your shopping as smooth as possible and look forward to serving you again.
Sincerely,
Consumer Relations
I have ordered 2 separate rocker panels for my explorer and both have been a great value and quickly shipped. Have no complaints
Dear John,
Thank you so much for sharing your experience! We're thrilled the rocker panels met your expectations and arrived quickly—your feedback truly motivates us to keep delivering top value. If you ever have questions or need something else outfitted, we’re here to help!
Sincerely,
Consumer Relations
Very good got my lights on time with no problem will use again
Dear Kelly,
Thank you for your kind feedback. We're glad you received your lights promptly and look forward to assisting you with your car needs in the future. Your support means a lot to us!
Sincerely,
Consumer Relations
Easy to navigate site and able to find exactly what part I needed.
Dear Kyle, thank you for your kind words and for sharing your experience. We’re delighted you found the parts you needed with ease, and we look forward to supporting you with any future automotive projects. Don’t hesitate to reach out if you need assistance again!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for sharing your experience! It's great to hear everything went smoothly and? You found the price reasonable—that's exactly what we aim for. Looking forward to helping with your next project!
Sincerely,
Consumer Relations