CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
They sent me the wrong part (fuel pump was 1 1/2", not 2" which we needed). So now I'm trying to get my money back. We simply opened the box, took a look, and put everything back in the box.
So I started the return process.
CUSS WORDS. They want my VIN number, the parts numbers, PICTURES, etc. I'm absolutely furious; and whether I finally get a refund or not, I'll not be buying from this site again.
And yes, their shipping cost is really high; $12 for a tiny little box...
I ordered one set of rotors, charged $47.00 shipping, ground, NJ to PA!
A set of brake pad clips (sheet metal) were $6 but they charged $12 for shipping!
No quote on shipping before placing the order so I cancelled immediately. Ordered identical items and received free shipping elsewhere. The first and last order from CARiD!
Great product and speedy delivery, I will most definitely be ordering something else really soon!
Its been 3 weeks and countless times talking to a representative from this shady $#*! company. I order a set a light for my car and the first package came broken. I did the process and got them to send a new pair but when they did they sent me the wrong ones. Now I'm stuck trying to send these back and just get my refund. I literally heard the "wait 24-48hr' line about 5 times. ITS BEEN OVER 300 HOURS CARID! I don't understand how the hell it can take 3 dame week to send a email with a label? I'm so tired of this company and just want my money so I can take my business else where but it seem like that's not going to happen anytime soon. How the hell does this company stays afloat I will never know with all the bad reviews it get. Maybe there stay with everyone's refund and that how they do it! Lol CARID get your life together and please send me my damn label...
Surf right on by these guys if you're smart! Customer service is absolutely nonexistent! Request you take and send pictures of what you're trying to do so they can get the part right! Not once... but 3 times... then, nobody knows anything or have seen anything about your situation. Pitiful!
Shame theres not a ZERO rating!
I bought a power acoustix stereo and out read exactly what it was advertised as and work wonderfully. Also they kept me up to date during the whole shipping process.
If I could give this company 0 stars I would. Need a credit for $80 for a part that did not work. Was past the 30 days, but was hopeful they would work with me. They weren't. I've alerted BBB, fed trade commission, New Jersey dept of consumer affairs, attorney generals office, fraud.org, and local consumer help TV stations. Do NOT do business with this company. Period.
Ordered a bike rack last tuesday the 7th. The order has still not been shipped. Very frustrated and worried it will not be here by time I leave this weekend to go biking. I now may not be able to go because of the lack of service from Carid. I have been on hold for over 30 min without any signs of them answering my call. I have also emailed Carid and they have not provided me any information as to why my order has not be sent out
I received all my rims by the projected date but one of my rims had no center cap. Called for help and terrible service screw this site!
Purchased wheel to replce original. Stayed in ad that it was direct fit for my vehicle. It was not. It was wider than the original wheel and they refused to let me return it. I will never do business with them again. My credit card company is on my side.
My only regret is that I didn't rush the delivery!
Spent over $300 on 3 items: sunscreen for windshield, dashmat, & set of floormats. Only sunscreen was correct and arrived timely. Other items took weeks to arrive and were incorrect. I reported errors immediately, now (4 weeks later) after multiple emails and multiple telephone calls (with 45-90 min holds to get a human being) I have yet to get return labels and correct merchandise.
This merchant is AWFUL.
No company has ever been as helpful as CARiD was on my order, both on the phone, email and the web site. I will use them again!
I recently purchased two air filters. The price was fair and they were shipped right away. I was kept aprised of the shipping as well. They filters work great and I can feel an increase in the lower end horsepower with both cars. I'll never go back to an oil filter again.
Good service is hard to find. I liked the look of your website, it's easy to navigate. But, it was my first order and I was worried. I knew the Bestop was what I wanted.
Surprise came by UPS in 4 days. That's good service.
I'll be back.
Steve Thompson
We are are an insurance body shop and have occasionally used CARiD for products that are not available locally. They have excellent customer service, great return policies, great prices and quality products. CARiD will be our online store of choice for all future aftermarket purchases.
Ordered a large, convex rearview mirror for my car. Delivery was very quick, but the package was damaged in shipping. The mirror was cracked and unusable. I contacted CARID via e-mail about the problem, and received a reply the same day. CARID filed a claim on my behalf with the shipper, arranged an immediate replacement part/order and gave me crystal clear instructions how the process would go and what I should/should not do until further details were available. Replacement arrived promptly and in perfect condition, my credit card was not charged for the replacement part and I am one happy customer! The entire process was efficient, dignified (no questioning how the package was damaged, etc.) and informative. 5 stars out of 5 stars. Thanks CARID!
I ordered some window visors from them. They sent me, three days later, an email that the item was shipped. NO IT WAS NOT. I clicked on the UPS link and they had only BOUGHT THE SHIPPING LABEL.
This is what they do: buy the label and tell you it's shipped. They DO NOT HAVE the merchandise, they send a 'request' to the manufacturer to send them the merchandise. If they don't get it right off, they don't investigate to see it's even on it's way. 18 days after I placed the order, the items hadn't arrived. I call and they say: we will send you a confirmation email when the item is shipped. (TO WHO? THEM?) AND, THEN, after you get the email, after the 24-48hrs, THEN YOU CAN CANCEL THE ORDER~!
I'm like WTH? You are TELLING ME WHEN *I* can cancel the order?
I told him Cancel it right now and I want the money back on my Credit Card,
The Company sux and so do whoever the CEO and Executive President are, They are LIARS,
Don't send me and email saying: "Your item has been shipped" when it has NOT been shipped to me, nor has it been shipped from the second party you are getting it from. That's just blatantly DISHONEST.
So, they suck.
Carid offers one of the best customer services out there. It also offers the best equipment and parts for your vehicle! This site is worth the time and money. I bought many things from here and will continue to. Buy from here because they know how to satisfy your wants and needs! Thanks for your time.
I ordered a dome light replacement for my Sprinter van and received one that would not fit. When I called for a return they confirmed that I had infact ordered the correct bulb and that it would work... funny that the factory bulb was 1/4" longer than the replacement. OK, I guess I am wrong? Wait, isn't the customer supposed to be right? :) They processed the return all along insisting that it was the correct bulb and would not refund in full charging me $10 for shipping a bulb that is smaller than my pinky... will not do business again!
About the Business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products. Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats. At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members