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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I recently purchased a bumper from them. I jumped the gun and ordered it not immediately realizing the first two display pictures were clearly misleading, the other pictures of it were very plain and different from the first two. I realized this 5 min after my order and did all i could to cancel it, however i was after business hours so i called the following morning. Both customer service reps i talked to very obviously had their minds made up before they even heard my whole story. Long story short they said I'm stuck with it due to the fact that it already began shipment to them. Then to add insult to injury, the lady offered me a return amount of $50 if i didnt want the product. The cost of the product was around $500. NEEDLESS TO SAY I WILL NEVER BE BACK AT THIS GARBAGE WEBSITE AGAIN! I HEARD SOME NEGATIVE THINGS ABOUT THIS WEBSITE BEFORE BUT I WENT AGAINST MY GUT AND GOT BURNEDDDD!
Best place to go for custom parts and accessories for your vehicle. Ive had nothing but good experiences with them. There customer support number is bang on and if you have any questions or concerns they're there to help
The site says "Easy Returns" which should be followed by a sarcastic emoji. The whole process has been painful, the item which I ordered had installation issues. I called to initiate a return and they asked for pictures which I sent the same day (6/8). The automated email said I would get a response 24/72 hours later which did not happen. I called again 6/13 again told again I had to wait 24 to 72 hours and they could not find the pictures so I sent them again. I called again 6/15 again and was told I have to wait 3 more days for an RMA until following Tuesday. I have never had such a painful experience with any online merchant returning an item that does not work as with carid. I would never buy from them again
Dear Daniel,
I apologize for the return process complication which occurred with your order. Please provide me with your order confirmation number, so I could correct the situation.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
I've been shopping with CARiD for a good while now and I have always received good service. Everything has always at the scheduled time and I have always been satisfied with my purchase.
Melanie did a great job in helping me find the parts I need and giving me a good estimation of shipping costs. I really appreciated the help in all this. Will be back to order soon.
The best customer service in the industry for after market accessories for BMW. You can the service I is personalized accurate and thorough. Great follow up and quick email response.
What a great company, have had nothing but a good experience every time, thank you. And if there ever is a problem, they will work with you to make it right.
I have placed two orders with CARID in the past two months, and I am very satisfied with the products they sell and the great sales staff that they employ, they are very pleasant and try to help anyway they can. The delivery is very fast and on time----SO FAR VERY SATISFIED---I will be returning and recommending to friends.
Ordered a carbon fiber lip for my jetta and they said it would be shipped Friday 2 weeks ago just got an email this morning now waiting for tracking
Dear Jacob,
I am sincerely sorry for the shipping delay. Please email me at alison.rh@carid.com with your order confirmation number, so I could check the reason of the delay and offer some compensation to you.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Very happy so far with this company. Since 2015 I have purchased items and had no problem when returning them.
I just got my rims I ordered. Very happy with the shipping time. Rims look good on my 17 Tahoe. This place has everything. I really don't understand why anyone would give these guys less than 5 stars. I just ordered tail lights, and next will be calipers. I can't stop spending money at Carid. Amazing company and product.
I always get kind hearted people to help me with every and all questions and paying a little bit more for a part that has a good service team that can help and is authentic is more than worth it in my mind!
They were out of stock of the exhaust I was looking for and they helped me find another one to my liking for a great price. Very helpful and kind!
I was looking all over the net and was finding terrible prices on rebuilt engines then i ran across CARid, they had the best price and a very caring staff and made my sale easy i would recommend that you shop CARiD they have the best prices that i have seen.
The customer service at CariD.com is outstanding! When I need help they offer many ways to contact them and even have a 24hr live chat. They are very informative and helpful. I would recommend them to anybody. Thank you CARiD!
I had questions and were able to get them answered quickly and efficiently by someone online. CariD got me the wheels and tires I needed with excellent service!
Purchased front and rear bumpers and a new grille for a 2017 F250. All items were listed as "free shipping". After 5 days of waiting I receive an email thinking it was my tracking number. Boy was I wrong. It was CarID asking for 750 dollars to cover shipping costs. I chose to decline, hipefully get a refund quickly and have since found the exact items 300 dollars cheaper on a competitors site.
Dear Joe,
We understand your frustration regarding the changed price. The point is that the shipping cost is calculated automatically only for the Continental USA. In case the shipping address is outside the Continental USA, the cost needs to be calculated by our special department. Unfortunately, it is not something that we can discount. The shipping company charges this cost to deliver this particular product to your location. On behalf of CARiD, we guarantee the lowest product cost at the market. If you happen to find the same part cheaper, we will be glad to price match it for you.
Please share your order number with me at alsion.rh@carid.com, so I could follow up on the refund to be issued.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Bought a rear diffuser on May 15. They said it will be shipped out 31st. Then they said 4th. Then 5th. Then 11th. Every time I call oh we will send you an email on the process tomorrow I dont get why the $#*! it takes more then a month to make a product and ship it. Worse place I will never buy from this website again
Dear Gago,
Please accept my apologies for the issue occurred with the shipment of your order. Please specify your order number to me at alison.rh@carid.com, so I could offer some compensation to you.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scott,
Please accept my apologies for the frustration you have faced with. I would need to know your order confirmation number to check the situation and make things right. Please email me at alison.rh@carid.com.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com