From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
I ordered 2 items for my car, and it arrived on time as promised.
Picking and ordering lights Cain was very helpful. Shipping was in good timing. Lights were better looking than I expected. Installation was easy. HOWEVER all the lights worked perfectly fine except for the BREAKLIGHTS.
Thanks so much, Clint, for sharing your experience and for the kind shout-out to Cain. It’s great to hear the lights impressed you and were easy to install—the breaklight issue is disappointing, though; we’d love to make that right for you!
Thank you,
Consumer Relations
It looks very nice rims. It matched up with my truck color perfectly.
Marvin, thank you so much for your kind words! We're really glad the rims matched your truck’s color perfectly and that you're happy with how they look. It means a lot to us that we could help enhance your ride!
Thank you,
Consumer Relations
Found what I was looking for, The part came fast and fit perfect and looks great.
Ricky, I’m really glad to hear you found exactly what you needed quickly and that it fits perfectly. Your trust means a lot to us, and we’re here anytime you need quality parts delivered promptly. Thanks for sharing your experience!
Thank you,
Consumer Relations
I can't ask for anything better. Excellent experience, I would do it all over again.
Jose, thank you so much for your kind words! We're thrilled to hear you had an excellent experience and would choose us again—your support means everything to us. Looking forward to serving you anytime you need.
Thank you,
Consumer Relations
Driver knocked then left too fast without me signing. Other than that great service.
Hi Jaryn, thanks so much for your positive feedback! We’re glad the service was quick and reliable, and appreciate you letting us know about the driver's approach—your signature is important, so we’ll be sure to address that with our team to improve your experience next time.
Thank you,
Consumer Relations
Packages arrived on schedule. One of the boxes had screw studs protruding through it. Appears to be undamaged. Mabe better packaging? Instructions on handling?
Hi Jose, thank you for bringing this to our attention, and we’re glad your order arrived on time. We'll definitely review our packaging to ensure everything arrives perfectly intact and will work on including clearer handling instructions. Your feedback helps us improve, and we truly appreciate your support.
Thank you,
Consumer Relations
I ordered two items, but they were delivered to the wrong address. Part of the fault was mine for not confirming the shipping and billing addresses matched. I called to fix it and was told the address was corrected. On a third call, I asked about a tracking number, only to find the address was never updated. Weeks later, I was informed the items were out of stock—even though they should've been returned from the incorrect delivery. It seems the returned items were given to someone else.
Dear Edwin,
We're sorry to hear about your experience. The reshipment required payment to proceed, and while we were expecting the payment confirmation, the package was returned back to the warehouse and the parts unfortunately became unavailable. Upon the payment we have processed the address change and reshipment right away. However, the replacement has since been delivered. Please let us know if everything is in order with the replacement or if you need any further assistance.
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
Easy to navigate the website find what I was looking for. Easy Checkout and prompt shipping. I will recommend this website to others.
Thank you so much, Teddy, for your excellent review and kind recommendation! We're thrilled the website was easy to use and your order arrived promptly. We're here to help anytime you need quality products.
Thank you,
Consumer Relations
Easy to work with all staff. Great follow up on purchase.
Phone salesperson was very helpful.
Thank you, Jeff, for your kind words and for highlighting your experience with our team. We’re glad the support received made your purchase easy and smooth. Your trust means a lot, and we look forward to assisting you again.
Thank you,
Consumer Relations
It was super easy I've been shopping here for a long time and I've never had a problem. Thank you again!
Brad, thank you for your continued trust and kind words. It means a lot to us that shopping with us is always easy and hassle-free for you. We look forward to delivering the same great experience every time!
Thank you,
Consumer Relations
It arrived well and good, nothing was brother and had good protection for the parts
Thank you, Alice, for your kind words! I'm glad to hear your splash fenders arrived safely and protected, just as expected. Your satisfaction means a lot and motivates us to keep each order secure and careful.
Thank you,
Consumer Relations
They were very helpful when I called and my trailer hitch that I ordered came in three business days.
Randy, thanks so much for sharing your experience! We're glad we could help and get your trailer hitch to you quickly—looking forward to assisting you again down the road.
Thank you,
Consumer Relations
Had a great experience. Site was easy to navigate. Product shipped quickly. Good quality product.
Jack, thank you for your kind words and thoughtful feedback. We're thrilled to hear you had a smooth ordering experience and are pleased with the product quality. We truly appreciate your support and look forward to serving you again.
Thank you,
Consumer Relations
Delivery was so fast and packaging was nicely done too. Thank you!
Thank you, Denise, for your kind words and recognizing our effort to ensure prompt delivery and careful packaging. We're glad you're pleased with the experience and we look forward to serving you again!
Thank you,
Consumer Relations
This is my 3rd set of coverking neosupreme covers. I have been well pleased with every set. With this set for my 2025 chevy silverado, my only criticism is with the center covers for the fold up center seat/console specifically the cover for the openable lid on the seat back. The slip in fasteners are extremely difficult to get in and there is no clearance to use the provided tool. Overall i am really happy with the covers.
Russ, thank you for your continued trust and detailed feedback. We’re glad to hear you’re happy with the covers overall and appreciate you sharing the challenge with the center covers—we’ll take this into consideration as we work to improve. Your satisfaction means a lot to us!
Thank you,
Consumer Relations
Fit perfectly and the pictures online were clear so you could see that both inner and outer were with chrome It was for a 1976 Pontiac formula firebird The service was great order was online and received it 3 days from order in Calais Maine
Thank you so much for the thoughtful review, Kevin. We’re glad your order arrived quickly and fits your 1976 Pontiac Formula Firebird just as expected—your satisfaction is our top priority! We look forward to supporting you with any future needs.
Thank you,
Consumer Relations
Well, I ordered the Black Horse Peerless Black Running Boards for my 2025 Ford Explorer, but CardiD sent me Black Horse Premium with Chrome edge. I emailed their customer support the photos of the wrong running boards, and they sent the correct pair out within a few days. The problem with a 2025 Explorer ST-Line is that there is a road sound deadening material riveted under the whole vehicle. I had to take it to my local Ford dealership to install the new running boards, because there was no way I could install them myself without damaging the sound deadening system. Oh well, that only cost $400.00 to install them, but they look great. CardiD then told me that I could keep the set that they wrongly sent me, because it was too expensive to send back and restock them. Therefore, I made a deal with the Dealership that if anyone with an Explorer wants them they can have them as long as the Dealership lets them know that they came from CardiD; they accepted. Win Win for everyone. CardiD is great to do business with; when there is a problem CardiD takes responsibility.
Thank you, Dan, for your detailed and thoughtful feedback. We're glad we could resolve the mix-up quickly and appreciate your understanding as well as the creative solution with your dealership. Please don't hesitate to reach out for any future needs – we’re here to support you every step of the way.
Thank you,
Consumer Relations
My experience was good. I found exactly what I wanted, without getting on 4 or 5 sites. Everything came in a timely manner, and everything I ordered was there and the parts fit perfectly. No worries no fuss.
Jaymz, we’re thrilled to hear your experience was seamless and everything fit perfectly! Thank you for choosing us, and we’re always here to help with whatever you need next to keep things running smoothly.
Thank you,
Consumer Relations
I had an amazing experience with placing my order with a agent the wheels came in and they look even more beautiful than the picture havent put them on yet but just looking at them they are beautiful
Jared, thank you for sharing your fantastic experience. We're thrilled the wheels exceeded your expectations, and we look forward to you seeing them on your ride soon!
Thank you,
Consumer Relations
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Maria! We're thrilled to hear your items arrived just as promised and that you’re pleased with the quality. We truly appreciate your feedback and look forward to continuing to serve you in the future.
Thank you,
Consumer Relations