From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Item was described correctly, fits great. Unlike some of the others I have tried from this company
Marvelous, on time very knowledgeable and helpful with selecting the part that I needed.
Thank you, Martineau, for your wonderful feedback. We're delighted to hear you found our team knowledgeable and timely, and it was a pleasure helping you find the right part. Your support means a lot to us!
Thank you,
Consumer Relations
Quality items and good prices. Parts fit properly. Have purchased from them before. Never had any issues.
Thanks so much for the kind words, Carl! We’re thrilled to hear the parts have fit perfectly and prices hit the mark. We truly appreciate your continued trust and look forward to helping you with your next project.
Thank you,
Consumer Relations
I found the part that I needed. It was being sold at a decent price. The order arrived in a timeframe that I expected. The part fits my truck, as stated, and was a quality part. CARiD clicked all the boxes that I was looking for. At the end of the day, what more can we ask for.
Tobin, it’s fantastic to hear we met all your consistent expectations and got you equipped just right. Your trust drives us to keep delivering dependable parts and services tailored to fit your needs perfectly—don’t hesitate to reach out anytime you need help again!
Thank you,
Consumer Relations
Custome wheels for 2024 c300 misfit, informed by phone that wheels would be altered to accommodate install and time became an issue for me as wheels did not fit.
Dear Dennis,
We sincerely apologize for the inconvenience and understand your frustration. We are currently experiencing higher than normal inquiry volume, which may extend wait times. Rest assured, we are actively working to improve our systems to assist every client more efficiently. We appreciate your patience and will provide an update within 1-2 business days. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
Came in earlier than expected, had no problems with delivery.
Thank you, Vanessa, for your kind words! We're thrilled the delivery exceeded your expectations, and we look forward to serving you again soon. Your trust means a lot to us.
Thank you,
Consumer Relations
Ordered online easily, received quickly, good quality product
Thank you, Scott, for your kind words and feedback. We're glad you had a smooth ordering experience and are pleased with the product quality—your satisfaction truly motivates us to keep delivering our best. If you ever need anything else or have questions, don’t hesitate to reach out!
Thank you,
Consumer Relations
Good communication with emails. Shipping seemed to be extremely high though. I don't realize they were coming from two different sources.
Thank you, Cindy, for your kind words and thoughtful feedback about our communication. We're glad to hear you had a positive experience and appreciate your understanding regarding the shipping process. We look forward to serving you again and making each experience seamless.
Thank you,
Consumer Relations
La entrega fue muy rápido las partes correctas y de calidad 100% recomendado comprar aquí.
¡Roberto, nos alegra muchísimo saber que la entrega fue rápida y que las piezas cumplían con tus expectativas de calidad! Seguiremos trabajando para mantener ese nivel de servicio que aprecias y respaldar cada compra con confiabilidad. Gracias por contar con nosotros y recomendarnos.
Gracias, Relaciones con el Consumidor
5 star service. The part was excellent quality. Receive package in only a few days. Would buy from you again.
William, thanks so much for the awesome review! We’re thrilled to hear the process was smooth, and your new part met expectations. Looking forward to helping you out again soon!
Thank you,
Consumer Relations
Requested a dash cover for a Honda cr-v 2015, good value for the price
Thank you for the fantastic feedback, Ian! We're thrilled to hear you found great value, and we're excited to assist with any future needs you may have. Looking forward to serving you again soon.
Thank you,
Consumer Relations
Good website, easy to search. Good descriptions of product for review
Thank you so much, Linda! I'm thrilled to hear the website was easy to navigate and that the product descriptions were clear—making your experience smooth and fast is exactly what we strive for. We're always here to help with anything you need in the future!
Thank you,
Consumer Relations
No issues, quick delivery. The website clearly identifies the part number and vehicle position to give the best service
Hi Chris, thanks for sharing your positive experience! We're glad the clear parts info and quick delivery made your order easy — looking forward to helping you with any future projects. Please reach out anytime!
Thank you,
Consumer Relations
I ordered a part late week and received it on Saturday. I was pleasantly surprised at how quickly I received the part without paying a large shipping fee.
Anne, thank you for sharing your experience! We're delighted to hear the website was easy to navigate and that your order arrived so quickly without hefty shipping fees. We appreciate your support and look forward to serving you again.
Thank you,
Consumer Relations
Very good, fast, no damage, seems correct, well packed, would buy again if needed
Thank you, Frank, for the kind words and your thoughtful feedback. We're glad the wiper met your expectations and came securely packed—that swift and safe delivery is important to us. If there's ever anything specific you need or want to share, we're here to listen and assist every step of the way.
Thank you,
Consumer Relations
The product was exactly as advertised. However, I was wrong about the color a will be returning it
Thank you, Ed! We appreciate your feedback and are here to assist with your return to find the perfect color for your needs. Looking forward to helping you get everything just right next time!
Thank you,
Consumer Relations
The bumper was delivered on time. Pretty fast actually... just wasn't the one I wanted... was sent a chrome when I had ordered a white... its ok tho... im going to return in hopes I can recieve a white one. Thank u...
Dear Juan,
We’re sorry to hear we did not meet your expectations. According to our description, the bumper is chrome, and you received what was ordered. Please check your email for further details. If you'd like to exchange the bumper, we’re happy to assist with the return process.
Sincerely,
Consumer Relations
Missing part of order, damaged order received, too expensive
Dear Everett,
We sincerely apologize for the issues you've experienced with your order. We've already sent you an email and are currently waiting for the requested images to proceed with the claim. In the meantime, please do not install or attempt to repair anything, and make sure to keep all packaging materials and boxes. We appreciate your cooperation and will work to resolve this as quickly as possible.
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
New rotors were just as described. Shipping was good. Took about 7 days to get
Frank, thank you for your positive feedback! We're glad to hear the rotors met your expectations and the shipping timeline worked well for you. Please feel free to reach out anytime—we look forward to helping with your future auto needs.
Thank you,
Consumer Relations
Order came in correct and on time. Install was easy and a perfect fit
John, thank you so much for your kind feedback. We're thrilled to hear your order arrived on time and fit perfectly—it means a lot to know the installation was easy for you. Your satisfaction is our top priority, and we truly appreciate your support.
Thank you,
Consumer Relations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ken, thank you for sharing your experience and for choosing us again. It’s great to know that the item fit well and met your expectations— we’re committed to providing accurate product descriptions you can rely on. Your trust means a lot and we look forward to serving you with the same quality every time.
Thank you,
Consumer Relations