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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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It was a super easy process and they have a great selection. Will use them again if the need arises.
Everything except the led halo lights are working. I wonder if the harness is faulty
Dear Robert,
We’re sorry to hear about your experience. We’ve reached out via email to gather more details so we can look into the issue with your LED halo lights and get this resolved. Your feedback is important, and we appreciate your patience as we work to assist you.
Sincerely,
Consumer Relations
After the sipper left and after an hour of unwrapping, there was a ding on the top rail, just a small one, so I chose not to make a big deal of it, since I let the driver go. It all turned out well. Barely noticeable.
Thank you for sharing your feedback, Rebecca. We’re glad everything worked out well in the end and appreciate your understanding. Please don’t hesitate to reach out if there’s ever anything we can assist with to ensure a perfect experience in the future.
Sincerely,
Consumer Relations
El servicio de compra y envio fue muy bueno, compre una pieza plástica para mi tiguan 2023, y a pesar de que es la misma pieza si hubo una pequeña brecha de mm. En diferencia a la original.
Enrique, thank you for your positive feedback and for noting both the great service and the slight variance with the part—your respectful attention to detail illustrates how we continually strive to provide quality and honesty. We value your trust and look forward to supporting your vehicle needs in the future.
Sincerely,
Consumer Relations
Thank you, Colin, for sharing your great experience! We’re delighted to know you find the process effortless and are committed to continuing to provide products and service that exceed your expectations every time. If you ever need anything or have suggestions to enhance your experience, we’re always here to help.
Sincerely,
Consumer Relations
Been needing new rims, for my Mazda Miata. I drive the car occasionally. So I felt the price was great and definitely changed the look!
Lara, we’re so glad to hear your new rims wrapped your Miata in style without speeding past your budget. Thank you for sharing your great experience—we’re thrilled to help make every drive feel special!
Sincerely,
Consumer Relations
I ordered it and it was delivered have yet to open package so not much to say
Dear Curtis,
We appreciate your feedback and are glad to hear your order arrived safely. If you have any questions or concerns once you open the package, feel free to reach out at support@carid.com. We’re here to help ensure everything meets your expectations.
Sincerely,
Consumer Relations
Was as advertised and arrived on time and fit great. Will order from them again.
Keith, thank you for your fantastic feedback; we're delighted the mud flaps met your expectations and fit perfectly. It's great to know we could provide timely delivery and a seamless experience for you—looking forward to your next order!
Sincerely,
Consumer Relations
Everything went smoothly and got delivered early. Got updates on tracking and picture when delivered. The simplicity of this saves from a lot of stress.
Thank you so much for your kind words, Edgar! We're thrilled to hear the smooth process and timely updates made things easier for you. It means a lot to us to earn your trust and look forward to serving you again.
Sincerely,
Consumer Relations
Easy and good and on time. Selection was really easy also. Nice experience.
Michael, thank you for sharing your positive experience with us on your Corvette custom wheels and tires. We’re glad the selection and timing met your expectations, and we appreciate your support!
Sincerely,
Consumer Relations
Good part- terrible annoying survey crap that they won't ever leave you alone! Require 50 characters to describe my experience? Won't buy here ever again! Can say that in very few characters!
Thank you for sharing your feedback, Dontlikesurveys. I’m glad you found exactly the right part and truly appreciate your honest thoughts— you'll be hearing less from survey reminders going forward! We value what matters most: getting you taken care of efficiently.
Sincerely,
Consumer Relations
Part fit correctly and came earlier than expected. I have ordered from them multiple times and have never had a problem.
Chelsie, thank you for your continued support and kind words! We're thrilled to hear the tow hitch fit perfectly and arrived ahead of schedule—consistently creating a smooth experience for you is our goal, and we look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
After finding the exact wheels I wanted for considerably less than anywhere else online they were delivered in only a couple days. Far exceeded my expectations, I honestly thought it was too good to be true. A customer for life!
Thank you so much, Jonah! We're thrilled to hear the wheels exceeded your expectations and our pricing won you over—it means a lot to have you as a customer for life. We're here whenever you need anything next and look forward to keeping that high standard going!
Sincerely,
Consumer Relations
Pleasant and easy to use, also very helpful and informative
Thank you, Nahshon, for sharing your great experience with us! We truly appreciate your kind words and are committed to continuing to provide helpful and informative service that makes your experience pleasant and easy.
Sincerely,
Consumer Relations
Im impressed w this hood deflector, ive had it on my colorado zr2 truck for 3 days and while driving around in the middle of summer when the bugs r at their worst committing suicide lol i have only 3 spots were they succeeded in dying, compared to before i bilought it, i had already went through 3 gallen bottles trying to keep my windshield clear enough to drive, So yes this is in my opinion the best hood deflector ive ever bought! And thats saying alot.
Hi Lager, thank you so much for your enthusiasm and detailed feedback! It's fantastic to hear our hood deflector is handling those summer bug blitzes with ease—definitely a win for stress-free drives and fewer gallons of washer fluid. We're thrilled it's standing out as one of the best purchases you've made!
Sincerely,
Consumer Relations
Received as described and time as told. Don't want to talk more about it the experience was great
Thank you, Fernando, for sharing such positive feedback—we’re glad everything arrived as expected and on time. Your satisfaction means a lot to us, and we’re always here to support you with any auto part or accessory needs in the future.
Sincerely,
Consumer Relations
All items I bought were packaged with plenty of room, less chance of damage and everything came on the same day, which I very much appreciate I will be buying from them again!
Lawrence, we’re so happy to hear your order arrived safely and right when you expected! Thanks so much for trusting us with your needs — looking forward to helping with your next purchase.
Sincerely,
Consumer Relations
Quick delivery, great customer service. They helped me find the right part for my car and then sent me the link to purchase it. This made it super simple! Easy returns if needed!
Thank you, Mallory, for your kind words and positive feedback! We're thrilled to hear our team made your experience easy and timely, and we look forward to continuing to support you with excellent service.
Sincerely,
Consumer Relations
Thank you so much, Linda! We're thrilled to hear you had a great experience and found our team helpful. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Muy buena gracias! Ya que no conocia la empresa y tenia temor de perder mi dinero, ahora solo falta instalr la pieza
Gracias por compartir tu experiencia, Alvaro. Nos alegra mucho saber que te generamos confianza y esperamos que la instalación de la pieza sea rápida y exitosa. Siempre que necesites confiabilidad y buen servicio, aquí estamos para ayudarte.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Richard, for sharing your positive experience! I’m glad to hear the process was easy and you found what you were looking for. We look forward to helping you again whenever you’re ready.
Sincerely,
Consumer Relations